Reviews of Sofitel Hangzhou Yingguan-Olympic Center Hotel
No 485 Mingxing Road Xiaoshan Area, 311200 Hangzhou, China
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Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewI love the spacious room and especially the cleaniness.
Nothing.
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewGood Quality, and position of the food service
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified reviewThe breakfast is very good and I really enjoy it. The location is good and I can find a lots of places to go.
Reviewed: 8 November 2024 · Stayed in November 2024
Verified reviewReviewed: 26 October 2024 · Stayed in October 2024
Verified reviewLuxurious
Location
Reviewed: 24 October 2024 · Stayed in October 2024
Verified reviewReviewed: 23 October 2024 · Stayed in October 2024
Verified reviewReviewed: 8 October 2024 · Stayed in September 2024
Verified reviewBeautiful hotel with sensational facilities and service
Reviewed: 22 July 2024 · Stayed in July 2024
Verified reviewReviewed: 14 June 2024 · Stayed in April 2024
Verified reviewReviewed: 10 May 2024 · Stayed in May 2024
Verified reviewThe hotel room is spacious and nice, with 24/7 access to the fitness center and spa. The location is also quite convenient.
The personnel at the front desk are very unprofessional. I don't believe this is the level of service expected from a 5-star hotel. Additionally, one of the front desk managers was very disrespectful and impatient. However, there was one manager who was very polite and respectful in resolving the issue.
Reviewed: 19 February 2024 · Stayed in February 2024
Verified reviewReviewed: 16 January 2024 · Stayed in December 2023
Verified reviewReviewed: 6 November 2023 · Stayed in November 2023
Verified reviewUnfortunately I cannot say much I liked. Food quality was decent and the location of the hotel was close to my business locations. Staff was friendly, smooth check out process.
After a long journey by plane, train, and taxi, I was really hoping for some good rest. But after checking in, I got six phone calls to my room in just two hours. They woke me up just to say that room service wasn't available and they couldn't clean my shoes. I asked for my shirts to be cleaned, and they picked them up quickly and returned them the same day. But they didn't fold them properly and just stuffed them back in a laundry bag. So now my shirts are all wrinkled and the service didn't really help. The worst part was the gym. It smelled really bad, like old sweat. The changing rooms and showers were really dirty, and there were even flies. The sauna looked like it hadn't been cleaned properly either. It was pretty gross. Also, nobody at the reception desk spoke English. When I tried to talk to them about it, the person just shrugged their shoulders like they didn't care. It was really frustrating. Safe to say I did not extend my stay here, I checked out the next day and booked myself into another hotel.
Dear guest, Thank you for taking the time to tell us about your experience at the Sofitel Hangzhou Yingguan. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Sofitel Hotels, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Dear guest, Thank you for taking the time to tell us about your experience at the Sofitel Hangzhou Yingguan. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Sofitel Hot… Show more
Reviewed: 25 May 2023 · Stayed in April 2023
Verified reviewReviewed: 10 May 2023 · Stayed in April 2023
Verified reviewGood selection at the breakfast buffet to cater for all tastes. Swimming pool was great for a pre-breakfast swim.
Soundproofing between rooms and hallway is not so good and would have expected better for a 5* hotel. Also, very surprised at the lack of staff being able to communicate with international travelers. Perhaps 3 years of isolation post Covid is to blame!
Dear Guest, warmly greeting from Sofitel Hangzhou Yingguan. To begin with, we are delighted to read that you have enjoyed your stay with us. Meanwhile, I am sorry because the soundproofing and staffs' English skills didnot meeting your expectations, please allow me to express my sincerest apologies to you. At Sofitel, we are committed to improve our quality of service constantly, to build luxury and comfortable staying experience to our guests. Please believe that we'll take the appropriate measures to solve the problem. We sincerely thanks again for your valuable comments. We are looking forward to see you soon in the near future.
Dear Guest, warmly greeting from Sofitel Hangzhou Yingguan. To begin with, we are delighted to read that you have enjoyed your stay with us. Meanwhile, I am sorry because the soundproofing and staffs' English skills didnot meeting your … Show more
Reviewed: 3 May 2023 · Stayed in April 2023
Verified reviewReviewed: 1 May 2023 · Stayed in April 2023
Verified reviewLovely big rooms, good gym and pool.
Restaurants need more vegetarian food! Location is a bit boring
Dear Guest: Thank you for choosing to stay at Sofitel Hangzhou Yingguan Hotel and sharing your stay experience with us. I will share your comments with our chef team. The first underground floor of the hotel is directly accessible to the B entrance of the subway station of Xingminglu on Line 7, we can take 7 stops to Wushan Square Station and reach West Lake. Thank you again for your valuable advice, I believe that through our continuous improvement, the hotel will be a more perfect attitude to meet your arrival. I wish you a pleasant and peaceful stay at Sofitel Hangzhou Yingguan hotel and look forward to seeing you again in the near future. Honor Crescent Fan Guest Experience Manager
Dear Guest: Thank you for choosing to stay at Sofitel Hangzhou Yingguan Hotel and sharing your stay experience with us. I will share your comments with our chef team. The first underground floor of the hotel is directly accessible to the B … Show more
Reviewed: 30 April 2023 · Stayed in April 2023
Verified reviewbeautiful, spacious rooms, great fitness centre, well meaning staff
unfortunately staff was very green and hard to communicate with. they really meant well and were lovely people, but so hard to communicate.
Dear Guest: Thank you for choosing to stay at Sofitel Hangzhou Yingguan Hotel and sharing your stay experience with us. During your stay, due to the staff communication, please allow me to express the most sincere apologies to you on behalf of the hotel. I have immediately shared your feedback with relevant departments and taken effective actions to rectify it. Thank you again for your valuable advice, I believe that through our continuous improvement, the hotel will be a more perfect attitude to meet your arrival. I wish you a pleasant and peaceful stay at Sofitel Hangzhou Yingguan hotel and look forward to seeing you again in the near future. Honor Crescent Fan-Guest Experience Manager
Dear Guest: Thank you for choosing to stay at Sofitel Hangzhou Yingguan Hotel and sharing your stay experience with us. During your stay, due to the staff communication, please allow me to express the most sincere apologies to you on behalf… Show more
Reviewed: 28 April 2023 · Stayed in April 2023
Verified reviewVery good Many choices
Dear Guest: Thank you for choosing to stay at Sofitel Hangzhou Yingguan Hotel and sharing your stay experience with us. The first underground floor of the hotel is directly accessible to the B entrance of the subway station of Xingminglu on Line 7, we can take 7 stops to Wushan Square Station and reach West Lake. Thank you again for your valuable advice, I wish you a pleasant and peaceful stay at Sofitel Hangzhou Yingguan hotel and look forward to seeing you again in the near future. Honor Crescent Fan Guest Experience Manager
Dear Guest: Thank you for choosing to stay at Sofitel Hangzhou Yingguan Hotel and sharing your stay experience with us. The first underground floor of the hotel is directly accessible to the B entrance of the subway station of Xingminglu on… Show more
Reviewed: 28 April 2023 · Stayed in April 2023
Verified reviewBreakfast good comfortable quiet. Beautiful fittings, architecture and hi techvroom
Dear Guest: Thank you for choosing to stay at Sofitel Hangzhou Yingguan Hotel and sharing your stay experience with us. The first underground floor of the hotel is directly accessible to the B entrance of the subway station of Xingminglu on Line 7, we can take 7 stops to Wushan Square Station and reach West Lake. Thank you again for your valuable advice, I wish you a pleasant and peaceful stay at Sofitel Hangzhou Yingguan hotel and look forward to seeing you again in the near future. Honor Crescent Fan Guest Experience Manager
Dear Guest: Thank you for choosing to stay at Sofitel Hangzhou Yingguan Hotel and sharing your stay experience with us. The first underground floor of the hotel is directly accessible to the B entrance of the subway station of Xingminglu on… Show more