Thank you so much to the team, you’re all doing a great job. We had a fantastic 5 nights here, so confortable, clean and welcoming

Stayed in August 2025

Minor details needed updating, like some light switches didn’t line up or do anything

We got an upgrade which was super nice! It was very comfortable stay after lots of travelling

Stayed in August 2025

Nothing.

Excellent hotel with great facilities and staff. It is also exceptional value for money. We were upgraded to a suite which was extremely comfortable and well-equipped. Location is fine, staff very helpful, especially in arranging a trip to see the Terracotta Warriors. A superb hotel and lovely experience all around.

Stayed in August 2025

Great location in the city center of Xi-An, a 15 min walk away from the Bell tower and the Muslim quarter. The room was very comfortable with a big bed, sofa, large desk for work, and bathtub. The hotel wi-fi already includes a VPN which gives access to western websites, and they also use a robot for room service deliveries. The hotel breakfast was also amazing, with a lot of choice. A very special shoutout to Andy from the concierge desk who was extremely helpful booking restaurants, taxis and activities for our group, and teaching us how to use WeChat. He made our trip so easy and pleasant!

Stayed in August 2025

Very nice hotel in a great part of town. Amazing breakfast.

Stayed in July 2025

N/A

Excellent service. Wonderful rooms. Good pool for relaxing after a hot day

Stayed in August 2025

Unfortunately, the leisure facilities only look good on the surface. In reality, we didn't make much use of them and felt let down considering it's a 5 star hotel. I don't understand the point of having a sauna if it is never on. It took 1 hour to heat up the Sauna in the men's room and even then it only got to 48°C. It was even worse for my wife. A sauna in one of the therapy suites was switched on for her to heat up while we went for a swim, but one of the other staff switched it off while we were in the pool. She gave up since it was hotter outside in the Xi'an heat than in the Sauna. So in theory, excellent facilities, but there's little point in having a steam room, sauna, jacuzzi, etc, when they cannot practically be used! Other than that, excellent stay.

The room was excellent, with a very comfortable bed, great bathroom with a bath and good shower and kept very clean and stocked by the cleaning staff. Only downside about the room was the selection available in the minibar, which was poor. The staff were also very accommodating changing our room on the day we arrived as there was an issue with the shower in the first room we were provided. The hotel itself is immaculate, staff have a good knowledge of English in comparison with elsewhere, and they are very helpful. The facilities are in general very good, with plenty of restaurants, bars and leisure facilities. The breakfast was delicious with a good selection available. The little touches were appreciated, e.g. bath salts to use in the bath, lots of fresh towels and robes and lots of water / toilet roll (our previous hotel had been very stingy with the toilet roll!)

Stayed in July 2025

The rooms were very spacious and connected to children's room. Room service had great food for good price. The concierge was helpful and very knowledgeable about places to go and tours that they could offer us. Location was nice and only 5-6 minute drive from main landmarks.

Stayed in July 2025

1. The bottle of water costs 10 euros, you get also a free bottle, but mistakenly we have taken three of them that weren't free, so had to pay 30 euros, which is incredibly expensive. Both bottles are on the kitchen, so be carefull. 2. They cancelled the deposit as we left the hotel, but after one month the money wasn't really cancelled. So we had to contact them again and they apologized, after 3 working days the deposit was canceled. Don't think it was intentionally, can happen, always check twice.

It is a very big hotel complex, as i can remember with 5 buildings. Inside the complex it looks very comfortable and expensive, the hotel staff is really profesional, they booked us the tickets for Terracotta army and gave us the tips. Not all of them are speaking english, so they recommend you to wait for a minute and than someone comes with a decent english. They called the taxi on the next day, the driver already knew all coordination, waited for us and brought us back. Inside the room it seems to be little older, but still very beautiful, huge room and everything was clean. The hotel is exactly in the center, so you can reach anything taking a walk and see this very beautiful city. You have a lot of food choice in the city, but i would recommend you to take a lunch/brunch inside the hotel, it is very rich with choice and quality, the price was around 20 Euros, but they gave us it for around 15 as we stayed in the hotel. On the other side the drinks at the bar are expensive, beer, wine, between 7 and 10 Euros for a glass.

Stayed in May 2025

Size of the room. Swimming pool. Breakfast buffet was very good.

Stayed in June 2025

The Hotel, the Rooms, Staff, Breakfast all really good

Stayed in July 2025

-

Good location, quite area The bed was very comfortable, the room very clean, we had a premier room , which was huge. Breakfast has a big variety of western and Asian food. Staff was very, very friendly. I especially want to point out the kindness and help of Sunny from the Rezeption and Andy, the doorman, who speaks fluent English. They both did a great job!!!

Stayed in July 2025

No bar.

Spacious and bright. Room was fabulous.

Stayed in June 2025

Nothing. It was over 40’ most days we were there so we took a Didi cab most places which suited us , but if you wanted to be front and centre in the action this may be a little further walk to get to Bell tower etc. However we loved the location - inside the walls and in a little calm oasis in the centre. Wonderful.

Wonderful hotel. Fantastic staff and facilities. We had a suite and it was wonderful. Lots of space and a number of extras offered which was a lovely touch. Spa and pool area were beautifully maintained and again the staff were fantastic. Highly recommend! Koi restaurant was an excellent addition to the hotel. We ate there a couple of evenings and everything we had was delicious and staff were wonderful also.

Stayed in July 2025

The photo of the type of room included sofas and chairs, this is why we picked the rooms. One of our rooms had a sofa. One did not. However, on request, two arm chairs were added to the room.

Large modern rooms, massive beds. Quiet, clean and comfortable. Ideal location. Hotel made it feel like a special occasion and nothing was too much for the staff to accommodate.

Stayed in July 2025

The room smelt of tabacco smoke in spite of no smoking riules

Wonderful welcome with upgrade and helpful in ordering taxis as well as responding to a comment about the room

Stayed in April 2025

Spa facilities

Very Good breakfast, good location

Stayed in July 2025

I had an amazing experience at this hotel from start to finish. The location was ideal – easy to access, close to everything I needed, and in a quiet, safe area. The staff were, always friendly, professional, and ready to help with anything. The room was spotless, beautifully decorated, and incredibly comfortable. Everything worked perfectly. Breakfast each morning was a highlight. A great variety of fresh, high-quality options that catered to different tastes, and everything was delicious. All in all, this hotel exceeded my expectations in every way. I’ll definitely be coming back and would recommend it to anyone looking for a comfortable, welcoming place to stay

Stayed in April 2025

None

Good restaurants, friendly staff, especially Andy 😀👍🙏

Stayed in July 2025

The bathrooms were clean but the sealants were in need of replacement. In saying that the shower was great! We had to change rooms as the wardrobe doors wouldn’t open but the staff (Andy) showed us another room which was very nice with a better view.

The staff were exceptional, one young man in particular Andy, who so helpful kind and courteous. Andy spoke excellent English and was able to assist with arranging activities and making sure we had everything we needed. The club on level 11 was great, afternoon tea with little cakes etc. and happy hour drinks. Nice way to meet other guests.

Stayed in July 2025

The room was spacious, excellent breakfast

Stayed in June 2025

Na

Excellent staff - Andy & Leo Great breakfast

Stayed in June 2025

Big bed and nice bathroom amenities. The lanvin products were really nice. Our room was upgraded without us even asking.

Stayed in June 2025

Spa too expensive

Great hotel and staff

Stayed in June 2025