Reviews of Sofitel Xi'an On Renmin Square
No. 319, Dongxin Street, Xincheng, 710004 Xi'an, China
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewDear Kim, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. It has been our unwavering commitment to deliver enjoyable hotel experience and thank you for your recognition and motivation. We will keep up our efforts, look forward to welcoming you again in the future. Yours sincerely, Sam Gu General Manager
Dear Kim, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. It has been our unwavering commitm… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThank you so much to the team, you’re all doing a great job. We had a fantastic 5 nights here, so confortable, clean and welcoming
Dear Catherine, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. It has been our unwavering commitment to deliver enjoyable hotel experience and thank you for your motivation. We will keep up our efforts, look forward to welcoming you again in the future. Yours sincerely, Sam Gu General Manager
Dear Catherine, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. It has been our unwavering c… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewWe got an upgrade which was super nice! It was very comfortable stay after lots of travelling
Minor details needed updating, like some light switches didn’t line up or do anything
Dear Louisa, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're generally satisfied with your recent stay with us. Thank you for your recognition and motivation. At the same time, please accept our apology for any inconvenience caused, we will follow up immediately. It has been our unwavering commitment to deliver enjoyable hotel experience and we will never relax our efforts. Look forward to welcoming you again in the future. Yours sincerely, Sam Gu General Manager
Dear Louisa, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're generally satisfied with your recent stay with us. Thank you for your re… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewExcellent hotel with great facilities and staff. It is also exceptional value for money. We were upgraded to a suite which was extremely comfortable and well-equipped. Location is fine, staff very helpful, especially in arranging a trip to see the Terracotta Warriors. A superb hotel and lovely experience all around.
Nothing.
Dear Michael, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. Thank you for your recognition and motivation. We will keep up our efforts, look forward to welcoming you again in the future. Yours sincerely, Sam Gu General Manager
Dear Michael, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. Thank you for your recognition… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewGreat location in the city center of Xi-An, a 15 min walk away from the Bell tower and the Muslim quarter. The room was very comfortable with a big bed, sofa, large desk for work, and bathtub. The hotel wi-fi already includes a VPN which gives access to western websites, and they also use a robot for room service deliveries. The hotel breakfast was also amazing, with a lot of choice. A very special shoutout to Andy from the concierge desk who was extremely helpful booking restaurants, taxis and activities for our group, and teaching us how to use WeChat. He made our trip so easy and pleasant!
Dear Wojciech Daniel, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. I've shared your motivating comments with the whole team, especially with Andy. Please accept our heartfelt appreciation. We will keep up our dedication and efforts. Look forward to welcoming you again in the future. Yours sincerely, Sam Gu General Manager
Dear Wojciech Daniel, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. I've shared your m… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewVery nice hotel in a great part of town. Amazing breakfast.
Dear Wenzel, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. We are greatly motivated and please accept our heartfelt appreciation. We will keep up our efforts, look forward to welcoming you again in the future. Yours sincerely, Sam Gu General Manager
Dear Wenzel, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. We are greatly motivated and pl… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewBreakfast choice and a ok.
Too many people in the swimming pool without clearer rulez
Dear Xin, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with the breakfast, thank you for your recognition and motivation. At the same time, we pay high attention to your comment on the pool experience. It has been and will continue to be our unwavering commitment to deliver enjoyable hotel experience and our efforts will never end. We look forward to having the opportunity to welcome you again in the future. Yours sincerely, Sam Gu General Manager
Dear Xin, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with the breakfast, thank you for your recognition and motivation… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewExcellent service. Wonderful rooms. Good pool for relaxing after a hot day
N/A
Dear Oliver, Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. We are deeply motivated and please accept our heartfelt appreciation. We will keep up our dedication and efforts, look forward to welcoming you again in the future. Yours sincerely, Sam Gu General Manager
Dear Oliver, Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. We are deeply motivated and pleas… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe room was excellent, with a very comfortable bed, great bathroom with a bath and good shower and kept very clean and stocked by the cleaning staff. Only downside about the room was the selection available in the minibar, which was poor. The staff were also very accommodating changing our room on the day we arrived as there was an issue with the shower in the first room we were provided. The hotel itself is immaculate, staff have a good knowledge of English in comparison with elsewhere, and they are very helpful. The facilities are in general very good, with plenty of restaurants, bars and leisure facilities. The breakfast was delicious with a good selection available. The little touches were appreciated, e.g. bath salts to use in the bath, lots of fresh towels and robes and lots of water / toilet roll (our previous hotel had been very stingy with the toilet roll!)
Unfortunately, the leisure facilities only look good on the surface. In reality, we didn't make much use of them and felt let down considering it's a 5 star hotel. I don't understand the point of having a sauna if it is never on. It took 1 hour to heat up the Sauna in the men's room and even then it only got to 48°C. It was even worse for my wife. A sauna in one of the therapy suites was switched on for her to heat up while we went for a swim, but one of the other staff switched it off while we were in the pool. She gave up since it was hotter outside in the Xi'an heat than in the Sauna. So in theory, excellent facilities, but there's little point in having a steam room, sauna, jacuzzi, etc, when they cannot practically be used! Other than that, excellent stay.
Dear Kevin, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us in general. Your recognition, especially regarding the team, gives us great movitation and we are deeply grateful for that. At the same time, we pay high attention to your constructive comments, please accept our apology for any inconvenience caused. We will keep up our efforts, look forward to having the opportunity to welcome you again in the future. Yours sincerely, Sam Gu Hotel Manager
Dear Kevin, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us in general. Your recognition, esp… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThis is a good hotel with decent facilities. Breakfast was very good
This is not close to major tourist attractions and the metro is a decent walk away in the summer heat
Dear Richard, Thank you for staying at Sofitel Xi'an on Renmin Square and taking the time to share your experience with us. We are glad to know that you're satisfied with the hotel facility and breakfast. Thank you for your motivation. It has been and will continue to be our unwavering commitment to deliver enjoyable hotel experience, we look forward to having the opportunity to welcome you again in the future. Yours sincerely, Sam Gu General Manager
Dear Richard, Thank you for staying at Sofitel Xi'an on Renmin Square and taking the time to share your experience with us. We are glad to know that you're satisfied with the hotel facility and breakfast. Thank you for your motivati… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe rooms were very spacious and connected to children's room. Room service had great food for good price. The concierge was helpful and very knowledgeable about places to go and tours that they could offer us. Location was nice and only 5-6 minute drive from main landmarks.
Dear Issa, Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. Your recognition, especially regarding the food and service, gives us great encouragement and we are truely grateful for that. We will keep up our dedication and efforts, look forward to welcoming you again in the future. Yours sincerely, Sam Gu Hotel Manager
Dear Issa, Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. Your recognition, especially regard… Show more
Reviewed: 27 July 2025 · Stayed in May 2025
Verified reviewIt is a very big hotel complex, as i can remember with 5 buildings. Inside the complex it looks very comfortable and expensive, the hotel staff is really profesional, they booked us the tickets for Terracotta army and gave us the tips. Not all of them are speaking english, so they recommend you to wait for a minute and than someone comes with a decent english. They called the taxi on the next day, the driver already knew all coordination, waited for us and brought us back. Inside the room it seems to be little older, but still very beautiful, huge room and everything was clean. The hotel is exactly in the center, so you can reach anything taking a walk and see this very beautiful city. You have a lot of food choice in the city, but i would recommend you to take a lunch/brunch inside the hotel, it is very rich with choice and quality, the price was around 20 Euros, but they gave us it for around 15 as we stayed in the hotel. On the other side the drinks at the bar are expensive, beer, wine, between 7 and 10 Euros for a glass.
1. The bottle of water costs 10 euros, you get also a free bottle, but mistakenly we have taken three of them that weren't free, so had to pay 30 euros, which is incredibly expensive. Both bottles are on the kitchen, so be carefull. 2. They cancelled the deposit as we left the hotel, but after one month the money wasn't really cancelled. So we had to contact them again and they apologized, after 3 working days the deposit was canceled. Don't think it was intentionally, can happen, always check twice.
Dear Semir, Thank you for choosing Sofitel Xian on Renmin Square and for taking the time to share your feedback. We are delighted to hear that you were generally satisfied with your stay. Your recognition, especially regarding our service, cleanliness, and dining offerings, is truly encouraging, and we sincerely appreciate it. Regarding the two points you mentioned, please allow me to provide the following clarification. There are two types of drinking water in guestroom: one is chargeable Evian water, and the other is complimentary local mineral water. All bottles are clearly labeled for distinction. At check-out, we do release the hold on any unused deposit from the hotel’s side, but the subsequent refund process is handled between the bank of hotel account and your card issuing bank, and we have no control over the timeline of bank transactions. We sincerely hope for your understanding. Once again, thank you for your valuable feedback. We look forward to welcoming you back in the future. Yours sincerely, Sam Gu Hotel Manager
Dear Semir, Thank you for choosing Sofitel Xian on Renmin Square and for taking the time to share your feedback. We are delighted to hear that you were generally satisfied with your stay. Your recognition, especially regarding our servi… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in June 2025
Verified reviewSize of the room. Swimming pool. Breakfast buffet was very good.
Dear abdel-majid, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. Thank you for your recognition and motivation. We will keep up our efforts, look forward to welcoming you again in the near future. Yours sincerely, Sam Gu Hotel Manager
Dear abdel-majid, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. Thank you for your recogni… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe Hotel, the Rooms, Staff, Breakfast all really good
Dear Rudi, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. We are very glad to know that you're satisfied with your recent stay with us. We are greatly motivated and deeply grateful for that. We will keep up our efforts, look forward to welcoming you again in the future. Yours sincerely, Sam Gu Hotel Manager
Dear Rudi, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. We are very glad to know that you're satisfied with your recent stay with us. We are greatly motivated and deeply gratefu… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewGood location, quite area The bed was very comfortable, the room very clean, we had a premier room , which was huge. Breakfast has a big variety of western and Asian food. Staff was very, very friendly. I especially want to point out the kindness and help of Sunny from the Rezeption and Andy, the doorman, who speaks fluent English. They both did a great job!!!
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Dear Daniela, Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. I've shared your motivating comments with the whole team, especially with Sunny and Andy. Thank you for your recognition and encouragement. We will keep up our efforts, look forward to welcoming you again in the future. Yours sincerely, Sam Gu Hotel Manager
Dear Daniela, Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. I've shared your motivating … Show more
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewSpacious and bright. Room was fabulous.
No bar.
Dear Joanna, Thank you for staying at Sofitel Xi'an on Renmin Square. It gives us great pleasure to know that you're satisfied with your recent stay in general. Your recognition, especially to the team, gives us great motivation and we are deeply grateful for that. The Bamboo Bar is located in the lobby of Sofitel and is currently open from 10am to 10pm. And, in Sofitel Legend Peoples Grand Hotel Xi'an that is located in the same complex, 1953 Bar is open from 8am to 11:30pm. Once again, thank you for sharing your experience with us, we look forward to having the opportunity to welcome you again in the future. Yours sincerely, Sam Gu Hotel Manager
Dear Joanna, Thank you for staying at Sofitel Xi'an on Renmin Square. It gives us great pleasure to know that you're satisfied with your recent stay in general. Your recognition, especially to the team, gives us great motivation and… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewWonderful hotel. Fantastic staff and facilities. We had a suite and it was wonderful. Lots of space and a number of extras offered which was a lovely touch. Spa and pool area were beautifully maintained and again the staff were fantastic. Highly recommend! Koi restaurant was an excellent addition to the hotel. We ate there a couple of evenings and everything we had was delicious and staff were wonderful also.
Nothing. It was over 40’ most days we were there so we took a Didi cab most places which suited us , but if you wanted to be front and centre in the action this may be a little further walk to get to Bell tower etc. However we loved the location - inside the walls and in a little calm oasis in the centre. Wonderful.
Dear Mairead, Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. We are greatly motivated and deeply grateful for that. We will keep up our efforts, look forward to welcoming you again in the future. Yours sincerely, Sam Gu Hotel Manager
Dear Mairead, Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. We are greatly motivated and dee… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewIt was nice and quiet, and the staff were helpful. the hotel seemed good but we were a very dated family room.
Our room smelled of smoke and the inter-connecting of two rooms to accommodate the family was very old, the door locks didn’t work properly and there was a v old and slightly smelly kitchen/laundry in the room. It was good to be able to use the washing machine.
Dear Bruce, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with the complex where the hotel is located and the team. Thank you for your recognition and motivation. At the same time, we pay high attention to your comments on the accommodation. Please be rest assured that our efforts will never end. Yours sincerely, Sam Gu Hotel Manager
Dear Bruce, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with the complex where the hotel is located and the team. Thank… Show more