Reviews of Sofitel Harbin
68 Ganshui Road, Xiangfang, 150090 Harbin, China
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Reviewed: 6 January 2025 · Stayed in January 2025
Verified reviewClean big rooms. Breakfast had good options.
None
Thank you for your active participation and support in hotel reviews. Sofitel Harbin looks forward to your visit again and wish you a pleasant trip!---Lisa YANG
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewStaff was very attentive
Looks and feels a bit dated, staff hardly speaks any English (although this is the norm in China, so was expected), compared to other cities in China value for money is rather poor in all Harbin
Thank you for sharing your stay with us. We regret that we could not provide you with a satisfactory accommodation experience. The hotel is gradually training its staff to learn simple English dialogue to ensure that they can solve the communication barriers with guests. We hope to have the opportunity to serve you again in the future.
Thank you for sharing your stay with us. We regret that we could not provide you with a satisfactory accommodation experience. The hotel is gradually training its staff to learn simple English dialogue to ensure that they can solve the comm… Show more
Reviewed: 13 December 2024 · Stayed in December 2024
Verified reviewComfortable and spacious room, though not as big and comfortable as the King room. We returned for another night there after 5 days out of Harbin city. Toilets are small comparatively but is clean as always.
The staff at the reception could be friendlier as her service attitude is not worthy of Sofitel’s high standard.
Reviewed: 2 November 2024 · Stayed in October 2024
Verified reviewReviewed: 14 September 2024 · Stayed in July 2024
Verified reviewReviewed: 2 July 2024 · Stayed in June 2024
Verified reviewStaff members were really friendly. Nice gym. The room I stayed in had a good view. The dinner buffet at weekends were excellent.
1) Somebody smoked on non-smoking floor, the floor my room was. The smell was very strong in the hallway and even I could smell it in my room. 2) The room was not cleaned thoroughly daily. 3) The breakfast buffet had extreme limited items for people who needs gluten-free food due to medical, allergy conditions.
Bonjour guest，Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am Guest Experience Manager Lisa hope to see you again
Bonjour guest，Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very imp… Show more
Reviewed: 5 June 2024 · Stayed in June 2024
Verified reviewReviewed: 2 May 2024 · Stayed in May 2024
Verified reviewThe hotel staff food and rooms were totally amazing! You actually felt like you were a valued client. All of the staff was very helpful and understanding of needs and worked very hard to make me comfortable.
The only thing I found a little confusing about was the heater/ac. There are air purification systems in each room and no matter what I did the room had a cold feeling but it was comfortable
Bonjour Mr. Kevin, I am guest relation manager Lisa, thanks for your feedback, regarding our Air-conditionor system is one pipe line, summer for cold and winner for heater, so hope you understand, I am sorry it is convenient for you, if you have anything need our help, please give me a call, we have 24hrs service online, Welcome to Sofitel Harbin，Have a pleasant day
Bonjour Mr. Kevin, I am guest relation manager Lisa, thanks for your feedback, regarding our Air-conditionor system is one pipe line, summer for cold and winner for heater, so hope you understand, I am sorry it is convenient for you, if y… Show more
Reviewed: 17 February 2024 · Stayed in January 2024
Verified reviewBreakfast good - international setup!
it was winter. room temperature was too hot - 28 deg C
Bonjour guest，Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In our city, the government provides unified heating in winter,If you feel the hot then you can turn off the air conditioning in the room to reduce the heat, or open the window to let fresh air in. In addition, it is also a good choice for the receptionist at the front desk to exchange a room on a lower floor. If you come here again, you can tell us your preferences, and we will arrange a comfortable room for you according to your habits. Thanks again for your feedback and have a nice trip, Live the French Way! ---Lisa from Sofitel Harbin
Bonjour guest，Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In our city, the governm… Show more
Reviewed: 12 January 2024 · Stayed in January 2024
Verified reviewPretty good hotel, convenient location, good service. Not really new renovation, but it works. The best thing is their washing machine and dryer, super good. Also the food delivery robot, very cool..
A bit tired look
Thank you for your support of Sofitel Harbin, and share your feelings with us. As the first five-star hotel in Harbin, we always believe that service is first, and we can provide guests with comfortable accommodation. First-class service quality is our direction to move forward. With an excellent location, convenient Wanda Mall and the largest open lawn park in the city, we hope you will enjoy your stay at Sofitel Harbin. Live the French Way
Thank you for your support of Sofitel Harbin, and share your feelings with us. As the first five-star hotel in Harbin, we always believe that service is first, and we can provide guests with comfortable accommodation. First-class service qu… Show more
Reviewed: 30 December 2023 · Stayed in December 2023
Verified reviewNot much considering what one can expect from Sofitel
Staff service at reception charging us more than our price without letting us know why, then telling us there was deposit when asked. Taking too long to get our deposit reversed. Reception staff not able to communicate in English in a hotel like Sofitel is unacceptable. Cooking staff service at breakfast, restaurant logistics and quality at breakfast: it was always a struggle to get our food due to crowd, we felt overall surroundings were dirty and old, cutleries were always missing. We were racing with Chinese tour groups to be able to get food. Unacceptable for a hotel like Sofitel. Room temperature was extremely hot and dry due to central heating being overdone. Far away location, we had to pay a lot of extra for ride hailing services. Bed shape was possible to change by a remote controller, but the remote didn't work half of the time forcing us to stay in a non sleep-able position and have to call staff to fix it. Bad quality of in-room coffee and soft drinks for Sofitel considering the price we paid Considering the daily rate we paid, we were disappointed by service provided overall.
Bonjour guest，Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am experience manager Lisa，
Bonjour guest，Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & R… Show more
Reviewed: 25 May 2023 · Stayed in May 2023
Verified reviewReviewed: 25 January 2023 · Stayed in January 2023
Verified review