Reviews of Oakwood Hotel & Residence Suzhou
No.6,Yueliangwan Road,Suzhou Industrial Zone, 215123 Suzhou, China
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Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewAmazing place to stay. Family room is two rooms joined together (one large single bedroom apartment and one studio apartment). The space here is incredible, big kitchen, huge bathroom and some of the best beds I have slept in. Located in a very quiet area ( it's literally dead during the day ) and stunning by night with an array of amazing food over the road. Great views of the lake with an amazing viewing balcony. Would stay here again without any question.
Room had a full kitchen, would be nice if they actually included a few more kitchen items (utensils, cups, pans etc) since they sell it as a family room but there was only 2 of most things.
Thank you so much for taking the time to share your experience! We're absolutely thrilled to hear that you found our place amazing and that the family room's layout and spaciousness exceeded your expectations. It's wonderful to know that you enjoyed the comfortable beds, the quiet daytime atmosphere, and the vibrant scene at night, along with the delicious food options nearby and the stunning lake views from the balcony. We're honored that you'd choose to stay with us again without hesitation. We sincerely appreciate your feedback regarding the kitchen items. You're absolutely right, and we apologize for any inconvenience this may have caused. As we market the family room as a space for families, it's essential that we provide sufficient utensils, cups, pans, etc. to accommodate everyone comfortably. We've already taken steps to review and restock the kitchen supplies in all our family rooms to ensure a more complete and convenient experience for future guests. Thank you again for bringing this to our attention, and we hope to welcome you back soon!
Thank you so much for taking the time to share your experience! We're absolutely thrilled to hear that you found our place amazing and that the family room's layout and spaciousness exceeded your expectations. It's wonderful to … Show more
Reviewed: 28 April 2025 · Stayed in March 2025
Verified reviewGreat
Appreciate your kind feedback! Glad it met your expectations.
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewThe room was great, the breakfast was very good too. There is a washing machine in the room, with free washing powder provided.
Some of the staff do not speak English.
Dear guest, Thank you for taking the time to share your feedback. We're delighted to hear that you were satisfied with your room, the breakfast, and the added convenience of the in - room washing machine and free washing powder. Your positive comments about these aspects are highly appreciated and encourage us to maintain and even improve these services. We sincerely apologize for the language barrier issue you encountered with some of our staff. We understand that clear communication is essential for a seamless stay, and we are taking steps to enhance our team's English - language skills through additional training programs. This will ensure that all our guests, regardless of their native language, can communicate with us easily. We hope that despite this minor inconvenience, you had an enjoyable overall experience. We would love to have the opportunity to welcome you back in the future and provide you with an even more perfect stay. Best regards, [Hotel Management Team]
Dear guest, Thank you for taking the time to share your feedback. We're delighted to hear that you were satisfied with your room, the breakfast, and the added convenience of the in - room washing machine and free washing powder. Your … Show more
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewVery good hotel ans staff
All good
Thank you so much for your kind words! We're thrilled to hear that you had an excellent stay with us and that our staff made a positive impression. It was our pleasure to host you, and we hope to welcome you back again very soon!
Reviewed: 2 April 2025 · Stayed in April 2025
Verified reviewReviewed: 29 May 2024 · Stayed in May 2024
Verified reviewApartment was clean and comfortable
WiFi was slow and breakfast could be better. Same food was served throughout the 5 days we were there.
Reviewed: 13 April 2024 · Stayed in April 2024
Verified reviewReviewed: 23 December 2023 · Stayed in December 2023
Verified reviewHotel facilities were good.
I arrived at 4pm and there was no room available. I returned at 9pm and was given a room. They told me they were busy. The breakfast was almost all cold without hot food. There was no bar to take a drink.
Thank you for taking the time to share your feedback with us. We appreciate your positive remarks about our hotel facilities. We sincerely apologize for the inconvenience you experienced with the room availability upon your arrival at 4:00 PM. We understand how frustrating this must have been for you. Our team worked diligently to accommodate you by providing a room when you returned at 9:00 PM, and we regret any inconvenience caused. We also appreciate your comments about the breakfast options and the absence of a bar. Your feedback is invaluable as it helps us identify areas for improvement. Rest assured, we will review and address these concerns to enhance the overall guest experience. We value your patronage and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. Warm regards
Thank you for taking the time to share your feedback with us. We appreciate your positive remarks about our hotel facilities. We sincerely apologize for the inconvenience you experienced with the room availability upon your arrival at 4:00… Show more
Reviewed: 19 December 2023 · Stayed in December 2023
Verified reviewlocation . service. breakfast .
nothing really.
Thank you for staying at Suzhou Oakwood and we greatly appreciate you taking the time to provide us with feedback amid your busy schedule. Achieving your five-star rating is our goal. Once again, thank you for your support, and we wish you a warm and enjoyable journey.
Thank you for staying at Suzhou Oakwood and we greatly appreciate you taking the time to provide us with feedback amid your busy schedule. Achieving your five-star rating is our goal. Once again, thank you for your support, and we wish you … Show more
Reviewed: 26 November 2023 · Stayed in November 2023
Verified reviewReviewed: 27 October 2023 · Stayed in October 2023
Verified reviewThe breakfast, restaurant staff, view and room
Missing a few items in the room, such as cloth hangers and slippers. But once I called the front desk, they sent those items to us immediately.
Thank you for staying at Suzhou Oakwood International Hotel Apartment, and we greatly appreciate you taking the time to provide us with feedback amid your busy schedule. Achieving your five-star rating is our goal. Once again, thank you for your support, and we wish you a warm and enjoyable journey.
Thank you for staying at Suzhou Oakwood International Hotel Apartment, and we greatly appreciate you taking the time to provide us with feedback amid your busy schedule. Achieving your five-star rating is our goal. Once again, thank you for… Show more
Reviewed: 21 October 2023 · Stayed in October 2023
Verified reviewEverything. Breakfast & the location was awesome.
Everything was perfect.
Thank you for staying at Suzhou Oakwood International Hotel Apartment, and we greatly appreciate you taking the time to provide us with feedback amid your busy schedule. Achieving your five-star rating is our goal. Once again, thank you for your support, and we wish you a warm and enjoyable journey.
Thank you for staying at Suzhou Oakwood International Hotel Apartment, and we greatly appreciate you taking the time to provide us with feedback amid your busy schedule. Achieving your five-star rating is our goal. Once again, thank you for… Show more
Reviewed: 4 October 2023 · Stayed in October 2023
Verified reviewSpacious room, relaxing location and nice view
Staff and housekeeping service were subpar unfortunately.
Dear Guest Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely
Dear Guest Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it… Show more
Reviewed: 11 September 2023 · Stayed in July 2023
Verified reviewReviewed: 5 August 2023 · Stayed in July 2023
Verified reviewEverything
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
Reviewed: 26 July 2023 · Stayed in July 2023
Verified reviewBreakfast was good with some variety, bed was comfortable enough for me, air conditioning worked well, the view was quite nice and the room was daily cleaned. The price compared to other hotels around is cheaper.
The carpets in the room are disgusting! Everywhere are stains. I didn't feel so comfortable there because of that. For me this is a big minus. Also in booking.com it says the apartment has 95 qm, but actually is maybe around 40 qm.
Dear Guest, Thank you for taking your time to share your special stay experience! We're pleased to read that you enjoyed the accommodation and service. We will certainly convey your fabulous compliments to all Oakwood Hotel and Residence Team for their excellent service. It was our pleasure to have served you during your stay and we look forward to welcoming you back to Suzhou in the near future. Warm Regards,
Dear Guest, Thank you for taking your time to share your special stay experience! We're pleased to read that you enjoyed the accommodation and service. We will certainly convey your fabulous compliments to all Oakwood Hotel and Residenc… Show more
Reviewed: 24 July 2023 · Stayed in July 2023
Verified reviewReviewed: 4 July 2023 · Stayed in June 2023
Verified reviewThe staff were exceptional
Dear Guest, Thank you for taking your time to share your special stay experience! We're pleased to read that you enjoyed the accommodation and service. We will certainly convey your fabulous compliments to all Oakwood Hotel and Residence Team for their excellent service. It was our pleasure to have served you during your stay and we look forward to welcoming you back to Suzhou in the near future. Warm Regards, Alisa Liu, Gueat Relation Manager
Dear Guest, Thank you for taking your time to share your special stay experience! We're pleased to read that you enjoyed the accommodation and service. We will certainly convey your fabulous compliments to all Oakwood Hotel and Reside… Show more
Reviewed: 23 May 2023 · Stayed in May 2023
Verified reviewThe staff were brilliant and so helpful. They went above and beyond expectations to help me. The room was very spacious and always so clean!
Thank you for choosing Oakwood Hotel & Residence Suzhou, Thank you for your encouragement and support . Look forward to your next stay.
Reviewed: 30 April 2023 · Stayed in April 2023
Verified reviewReviewed: 12 April 2023 · Stayed in March 2023
Verified reviewReviewed: 12 April 2023 · Stayed in March 2023
Verified reviewReviewed: 4 April 2023 · Stayed in March 2023
Verified review3nd time stay this hotel , never be disappoint , will be back .
bathroom water a bit small , but still ok
Thank you for staying at Oakwood Hotel & Rsidence Suzhou, thank you for sharing your special experience! The hotel is located in Dushu Lake side, a view of the infinite lake, near the Internet celebrity egret Garden church, walking morning run is your best choice. It has been our pleasure to serve you during your stay and we look forward to welcoming you on your next visit. Enjoy life, starting in Oakwood!
Thank you for staying at Oakwood Hotel & Rsidence Suzhou, thank you for sharing your special experience! The hotel is located in Dushu Lake side, a view of the infinite lake, near the Internet celebrity egret Garden church, walking morn… Show more