Reviews of Shangri-La Yuanqu, Suzhou
Building 2, Xiexin Plaza, No.99, Sian Street, Gongye Yuanqu, 215021 Suzhou, China
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Reviewed: 1 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 December 2024 · Stayed in December 2024
Verified reviewReviewed: 24 November 2024 · Stayed in August 2024
Verified reviewLocation and the facility
Very expensive and most of stuff can’t speak English
Dear Valued Guest, Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues and take action to improve the quality of service and we will continue doing staff training to improve hotel service. We look forward to your comments and suggestions. Thank you for patronized Shangri-La Yuanqu, Suzhou and we look forward to welcome you back again!
Dear Valued Guest, Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues and take action to improve the quality of service and we will continue doing staff training to improve hotel… Show more
Reviewed: 18 November 2024 · Stayed in November 2024
Verified reviewReviewed: 21 July 2024 · Stayed in July 2024
Verified reviewReviewed: 24 June 2024 · Stayed in June 2024
Verified reviewBreakfast, room, staff on reception
Room was next to lifts and they constantly woke me up...the staff in the coffee area werent attentive, and one manager in that section was in the toilets whilst I was and he didnt wash his hands
Dear Valued Guest, Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues and take action to improve the quality of service and we will continue doing staff training to improve hotel service. We look forward to your comments and suggestions. Thank you for patronized Shangri-La Yuanqu, Suzhou and we look forward to welcome you back again!
Dear Valued Guest, Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues and take action to improve the quality of service and we will continue doing staff training to improve hotel… Show more
Reviewed: 19 June 2024 · Stayed in June 2024
Verified reviewModern hotel with good facilities - staff are very young and inexperienced but they smile and try very hard so am not going to criticize
We had a little issue booking a private car for a visit to Tongli - it was finally resolved amicably by the hotel
Dear Valued Guest, Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues and take action to improve the quality of service and we will continue doing staff training to improve hotel service. We look forward to your comments and suggestions. Thank you for patronized Shangri-La Yuanqu, Suzhou and we look forward to welcome you back again!
Dear Valued Guest, Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues and take action to improve the quality of service and we will continue doing staff training to improve hotel… Show more
Reviewed: 23 October 2023 · Stayed in October 2023
Verified reviewClean, modern and convenient
Nothing
Dear Valued Guest, thank you for choosing Shangri-La Yuanqu, Suzhou during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best Shangri-La service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Shangri-La Yuanqu, Suzhou on your next trip.
Dear Valued Guest, thank you for choosing Shangri-La Yuanqu, Suzhou during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our a… Show more
Reviewed: 29 September 2023 · Stayed in July 2023
Verified reviewReviewed: 8 August 2023 · Stayed in July 2023
Verified reviewLobby was OK
Below my expectations!
Dear Valued Guest, Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues and take action to improve the quality of service and we will continue doing staff training to improve hotel service. We look forward to your comments and suggestions. Thank you for patronized Shangri-La Yuanqu, Suzhou and we look forward to welcome you back again!
Dear Valued Guest, Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues and take action to improve the quality of service and we will continue doing staff training to improve hotel… Show more
Reviewed: 4 August 2023 · Stayed in August 2023
Verified reviewGreat location and bed was very comfy
The check in took too long and the shower did not have hot water
Dear Valued Guest, Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues and take action to improve the quality of service and we will continue doing staff training to improve hotel service. We look forward to your comments and suggestions. Thank you for patronized Shangri-La Yuanqu, Suzhou and we look forward to welcome you back again!
Dear Valued Guest, Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues and take action to improve the quality of service and we will continue doing staff training to improve hotel… Show more
Reviewed: 29 July 2023 · Stayed in July 2023
Verified reviewReviewed: 6 June 2023 · Stayed in June 2023
Verified reviewReviewed: 26 April 2023 · Stayed in April 2023
Verified reviewNice well managed hotel. High variety at breakfast. Nice and well equipped gym. Upgrade was a nice bonus.
Nothing
Dear Valued Guest, thank you for choosing Shangri-La Yuanqu, Suzhou during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best Shangri-La service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Shangri-La Yuanqu, Suzhou on your next trip.
Dear Valued Guest, thank you for choosing Shangri-La Yuanqu, Suzhou during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our a… Show more
Reviewed: 12 January 2023 · Stayed in January 2023
Verified reviewbreakfast was excellently arranged with various fruits, salad, a food cooking station, a noodle cooking station, and different types of fresh juicy fruits. pastry with varieties and fresh expresso coffee and not capsules and staff are very welcoming
nothing
Dear Valued Guest, thank you for choosing Shangri-La Yuanqu, Suzhou during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best Shangri-La service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Shangri-La Yuanqu, Suzhou on your next trip.
Dear Valued Guest, thank you for choosing Shangri-La Yuanqu, Suzhou during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our a… Show more