Reviews of Crowne Plaza Suzhou by IHG
168 Xinggang Street, 215021 Suzhou, China
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Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in May 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThe rooms are quiet and well equipped. Staff is very friendly, and there is a wide selection of food at breakfast. WIFI was stable and fast. Price-value is very good.
Air condition could only cool down the room to 26-27 degree Celsius (ok, outside was 35-38). Most of the staff does not speak English or other foreign languages. Not all elevators are going to every floor (-G2 - 0 - 9 F). This means you have to switch elevators and also wait for those. Bar is a bit overpriced. Laundry is also quite expensive, but good quality. Outdoor pool is quite small for a hotel of this size.
Dear Gabor, Thank you for your stay with us at Crowne Plaza Suzhou. We were pleased to note that you appreciated the room equipment, staff, breakfast selections, internet service of our hotel. Feedback such as yours is the best reward to us all. Meanwhile, your comments of the room temperature, English training, swimming pool are well noted. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We hope to have an opportunity to serve you again in the near future. Magandran Suppiah General Manager
Dear Gabor, Thank you for your stay with us at Crowne Plaza Suzhou. We were pleased to note that you appreciated the room equipment, staff, breakfast selections, internet service of our hotel. Feedback such as yours is the best reward to u… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewClean, nice hotel
Gym closes at 23:00. Pathetic for a 5* hotel
Dear Craig, Thank you very much for your stay at Crowne Plaza Suzhou and kind words about our clean and nice hotel. We appreciate your feedback regarding the gym's operating hours - it is normally closed at 23:00. However, if you wish to use the gym outside these hours, please feel free to contact our Service Center or the Duty Manager, and we will do our best to accommodate your request. Your satisfaction is our priority, and we look forward to serving you again. Magandran Suppiah General Manager
Dear Craig, Thank you very much for your stay at Crowne Plaza Suzhou and kind words about our clean and nice hotel. We appreciate your feedback regarding the gym's operating hours - it is normally closed at 23:00. However, if you wish t… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewAll you may wish from a stay in Jiangsu… The international kitchen is SO varied and complete.
Dear William, Thank you for your stay with us at Crowne Plaza Suzhou. We were pleased to note that you appreciated the restaurant of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our restaurant services, and we hope to welcome you back again in the near future! Magandran Suppiah General Manager
Dear William, Thank you for your stay with us at Crowne Plaza Suzhou. We were pleased to note that you appreciated the restaurant of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will h… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewDear Ying, Thank you for taking the time to share your valuable feedback with us. We are delighted to read that you were satisfied with your recent stay. We look forward to your next stay with us and continuous support in the near future. Thank you! Magandran Suppiah General Manager
Dear Ying, Thank you for taking the time to share your valuable feedback with us. We are delighted to read that you were satisfied with your recent stay. We look forward to your next stay with us and continuous support in the near future.… Show more
Reviewed: 12 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in June 2025
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewExcellent hotel
Nothing
Dear guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. We are very glad to know that you are satisfied with the overall staying experience. We take our guest comments very seriously and always strive to provide comfortable and enjoyable accommodations. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you! Magandran Suppiah General Manager
Dear guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. We are very glad to know that you are satisfied with the overall staying experience. We take our guest comments very… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewThe location was excellent. The staff was helpful and pleasant. The breakfast spread was excellent- good local and intercontinental choices.
The room was rather dusty especially so with the glass shelving. There was no holding place for my medium sized luggage and I had open the luggage on the floor. It was a little hard on my back.
Dear Gie, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. We are very glad to know that our location, staff and breakfast helped making your visit enjoyable. Meanwhile, we take your comments about room condition very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you! Magandran Suppiah General Manager
Dear Gie, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. We are very glad to know that our location, staff and breakfast helped making your visit enjoyable. Meanwhile, we tak… Show more
Reviewed: 29 March 2025 · Stayed in March 2025
Verified reviewAverage
Reviewed: 26 February 2025 · Stayed in February 2025
Verified reviewbeautiful rooms
Dear Keith, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our room made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Magandran Suppiah General Manager
Dear Keith, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our room made your stay experience more memorable. We will continue to strive in deliv… Show more
Reviewed: 8 January 2025 · Stayed in December 2024
Verified reviewReviewed: 29 December 2024 · Stayed in December 2024
Verified reviewReviewed: 24 December 2024 · Stayed in October 2024
Verified reviewReviewed: 27 November 2024 · Stayed in September 2024
Verified reviewReviewed: 9 November 2024 · Stayed in November 2024
Verified reviewReviewed: 24 October 2024 · Stayed in October 2024
Verified reviewDear Zheng, Thank you very much for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. Ensuring all our guests leave satisfied is our goal. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you! Magandran Suppiah General Manager
Dear Zheng, Thank you very much for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. Ensuring all our guests leave satisfied is our goal. Thank you again for your feedback and support and we … Show more
Reviewed: 18 October 2024 · Stayed in October 2024
Verified reviewReviewed: 15 October 2024 · Stayed in September 2024
Verified reviewReviewed: 15 October 2024 · Stayed in September 2024
Verified reviewReviewed: 10 October 2024 · Stayed in August 2024
Verified review