Reviews of Swissotel Foshan, Guangdong - Free shuttle to Canton Fair
No.1 Chengmentou West Road, 528000 Foshan, China
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe room had a pretty good city view. It was quiet and comfortable except that the air conditioning temperature couldn't be adjusted - no matter what temperature I set, it ended up the same. The hotel is located in the centre of Chancheng District. It is within walking distance to different malls, restaurants and cafes.
If the ac temperature can be adjusted, then it would be perfect.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewI had an excellent stay at Swissotel Foshan. What impressed me most was not just the comfort of the room but the genuine professionalism and kindness of the staff. From check-in to check-out, everything felt smooth, attentive, and personal. The hotel is perfectly located — close to restaurants and easy to explore the city. What really stood out was the team’s readiness to go the extra mile whenever I needed assistance, which made my business trip not only productive but also enjoyable. A hotel in where service truly matches the brand’s reputation.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewEverything
Nothing
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewCentral location, walking distance to shops and food.
Bad smell in the rooms and lobby from previous smoking, beds are very hard!
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewRoom is clean and cosy and spacious design
No food in surroundings
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewHelpful staff. Modern and clean
Carpet a little dared
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewlocation
we had to share the pool with a swim school. None guests of the hotel.
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe location is excellent and transport is convenient. It is near the MRT station with a few big shopping malls offering lots of eatery choices. It is also near to some tourists spots. The staff are nice and friendly. We are upgraded to a bigger room on the top floors. As our tourist bus is leaving at 1:50 pm, the receptionist, named Rose Huang, generously extend our check-out time to 2 pm. We then have lunch at its Chinese restaurant which serves good Cantaonese cuisine. This is our 2nd stay at this hotel. I think we will book this hotel again if we come to this city again.
There is nothing that we dislike.
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewGood location , very cooperative staff .
Dear Guest, Thank you for choosing to stay with us at Swissôtel Foshan. We hope you had a pleasant journey home and look forward very much to welcoming you back in the not too distant future. Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He
Dear Guest, Thank you for choosing to stay with us at Swissôtel Foshan. We hope you had a pleasant journey home and look forward very much to welcoming you back in the not too distant future. Sincerely greeting from Swissôtel Foshan A… Show more
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in June 2025
Verified reviewGreat front of house staff and reception
Spa overcharges and poor service
Dear Guest, Thank you for taking the time to share your feedback about your recent spa experience. We sincerely apologize that the service did not meet your expectations, especially regarding the pricing and quality of the treatment. Your comfort and satisfaction are of utmost importance to us. Please allow us to clarify that the spa facility operates as an independent partner within our premises. While they manage their own pricing and staffing, we deeply value your feedback as it helps us ensure all partnered services align with our hotel’s standards. We have formally escalated your concerns to the spa management team. They have assured us they will conduct a thorough review of your feedback, address any service gaps with their staff, and implement enhanced training programs to prevent similar issues. Thank you again for sharing your experience, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He
Dear Guest, Thank you for taking the time to share your feedback about your recent spa experience. We sincerely apologize that the service did not meet your expectations, especially regarding the pricing and quality of the treatment. Your… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe property is well located in the heart of the city with Zumiao rd a popular night foodie destination only a short walk away. The bell boys are attentive and helpful for dining suggestions. The hotel reception speak great English and willing to assist with any queries for transport. My room had an amazing view and at night I could see the incredible light show on display on all the buildings below. My room was well lit and the shower was always hot and towels weren’t abundant. At night I visited the bar on the 51st floor and enjoyed a few late night cocktails with a nice tasty steak and glass of red wine. The pool is also fantastic and open till late. I’m definitely coming back. Thanks to all the staff at Swissotel. Carlos Mila
Loved entry part
Dear guest, Thank you for your choosing. We are very glad to read that you enjoy the stay at Swissôtel Foshan. Please feel free to contact our front desk or Swiss Service, if you have any problem during your stay, we will do our best to handle the problem and improve your experience. It was a pleasure to have you stay with us and we all look forward to welcoming you back soon to hopefully exceed your expectations. Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He
Dear guest, Thank you for your choosing. We are very glad to read that you enjoy the stay at Swissôtel Foshan. Please feel free to contact our front desk or Swiss Service, if you have any problem during your stay, we will do our best to … Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewGreat breakfast
Dear Guest, Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you enjoyed your stay at Swissotel Foshan and that our breakfast met your expectations. Our team strives to create memorable experiences for every guest, and your kind words motivate us to keep raising the bar. We hope to welcome you back soon for another exceptional stay! Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He
Dear Guest, Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you enjoyed your stay at Swissotel Foshan and that our breakfast met your expectations. Our team strives to create memorab… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewGreat stay
Dear Guest, Thank you for choosing to stay with us at Swissôtel Foshan. We hope you had a pleasant journey home and look forward very much to welcoming you back in the not too distant future. Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He
Dear Guest, Thank you for choosing to stay with us at Swissôtel Foshan. We hope you had a pleasant journey home and look forward very much to welcoming you back in the not too distant future. Sincerely greeting from Swissôtel Foshan A… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewExceptional service, like always
Nothing to mention
Dear guest, Thank you for your choosing. We are very glad to read that you enjoy the stay at Swissôtel Foshan. It was a pleasure to have you stay with us and we all look forward to welcoming you back soon to hopefully exceed your expectations. Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He
Dear guest, Thank you for your choosing. We are very glad to read that you enjoy the stay at Swissôtel Foshan. It was a pleasure to have you stay with us and we all look forward to welcoming you back soon to hopefully exceed your expectati… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewHelpful staff, good dining options in the club room.
Dear Guest, Thank you for choosing to stay with us at Swissôtel Foshan. And thank you for your positive comment. But your rating according to our service standard is means our service below satisfaction and our service standard qualify score is 90 or above to make sure our guest have a satisfied stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward very much to welcoming you back in the not too distant future. Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He
Dear Guest, Thank you for choosing to stay with us at Swissôtel Foshan. And thank you for your positive comment. But your rating according to our service standard is means our service below satisfaction and our service standard qualify s… Show more