Reviews of White Swan Hotel Taizhou
No.1 Forum Road, Luqiao District, 318050 Taizhou, China
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Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewBreakfast
From the beginning, the experience was unpleasant. Every item in the room had a price tag, as if the expectation was that guests might damage something and need to know the cost in advance. We were then asked to pay a deposit equal to the full price of the room, which seemed excessive. The deposit was paid in cash, and at checkout, staff refused to proceed until the room was inspected. Even worse, they declined to return the deposit, claiming that Booking.com would handle the refund. This is misleading. Booking.com only processes refunds if the property marks the reservation as a no-show — a tactic often used by unprofessional establishments to avoid paying commission fees. One week later, I am still waiting for the deposit to be refunded and have yet to receive a proper response to my messages. Unfortunately, I cannot recommend this hotel, especially to non-Chinese guests. The treatment was unprofessional and unacceptable.
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 March 2025 · Stayed in March 2025
Verified reviewMy reservation was during March 2025, Amazing views surrounding the hotel, the staff is always available for anything you need, they arranged transportation on a very short notice to visit an ancient city nearby. Spectacular Service. Definitely coming back to that location in summer time because I was informed that the beauty of the nature surrounding the hotel is beyond anything you can picture.
You can’t dislike anything there