Nothing in particular. But for folks with physical disability and/or mobility issue, do consider carefully before going to Lijiang in general and in particular staying in the old towns of Dayan or Shu He. Cos the general terrain of the grounds resembles / replicates what a Chinese old town is like. Did not go other old towns in Lijiang but I suspect they may be the same.

Exceptional customer service by both front and back office staff. In house Cafe serves good breakfast and a reasonable choice of both Chinese and Western dishes (and of decent standard too). Place is cozy and tranquil, located in the less crowded neighbourhood of Shu He old town as compared to the more touristic and crowded Dayan old town.

Stayed in August 2025

Nothing actually. Rooms may do with a refresh but it’s not a big concern with everything else surpassing our expectations.

Thoroughly enjoyed our stay at The Bivou for its location - very conveniently located in Shuhe old town (steps away from main gate where you can get a car ride). Not forgetting the warm and personable hospitality and service by the small team. While the room may understandably be slightly dated, it served well for rest. Property itself is a respite from the busyness outside - we felt so comfortable we stayed in for an entire day, having wine, affogato, pizza and snacks while playing card games available at their restaurant. Next to the restaurant is a cool video lounge / loft where our child enjoyed some special DVD screen time. Can also borrow DVDs for in-room watching. Breakfast was very good too - a choice of western / chinese noodles + a semi-buffet of fruits, homemade banana bread, kefir (!!!), toast, etc. Simple but better than the usual hotel long buffet lines. Overall a very memorable and unique stay, thanks to the amazing team - from the owner who was always present + aunty May + all the helpful ladies. Highly recommended!

Stayed in July 2025

Beautiful hotel, just by the plantations and close to the river. The rooms keeps is traditional style but with modern comfort. Also, food is delicious! Local and authentic Singaporean flavours on the table. The staff and owner are very friendly, we would stay here again.

Stayed in July 2025

We were right in the heart of Shu He old village, but yet, the rooms were very quiet. Staff were warm

Stayed in June 2025

Nothing

Service was exceptional especially 阿姨 during breakfast. Located within Shuhe old town, in a quiet area. Lovely cosy hotel, clean and we had one of our best meals at their cafe.

Stayed in June 2025

The staff were super nice and attentive, rooms are very clean and all amenities were provided. The location is perfect as it’s in the old town of Shuhe but rather close to one of the exits with a parking lot

Stayed in May 2025

Nothing

The cool vibes, the bed was really fantastic and the service was excellent The food was really outstanding and their breakfast is really a fantastic spread

Stayed in May 2025

- A few staff cannot communicate in English well but that's quite normal for China - Found a tiny cockroach in the wardrobe but considering the hotel atmosphere which is in the garden and farm, we barely found insects in our room

- Brilliant location! (because the car is not allowed in the Shuhe Ancient Town, the hotel is no more than 2 minutes away by foot from the town gate) - Sufficient choices of breakfast - Most staff are friendly and very helpful - The hotel's lunch/dinner menus are delicious too! - Great value for the price - Detailed and helpful response to all questions

Stayed in May 2025

The Bivou is a hidden gem in the heart of Shuhe - The staff’s warmth and attentiveness made us feel genuinely welcomed from the start. - The rooms are beautifully designed, blending tradition with modern comfort - the atmosphere is peaceful and full of charm. - Breakfast was a true delight, featuring a variety of fresh, seasonal local and international dishes. - We loved the range of activities they offer

Stayed in April 2025

Location was great and we thoroughly enjoyed our stay!

Stayed in April 2025

Beautiful hotel, very well located in Shuhe old town, wonderful staff.

Stayed in March 2025

None!

The property was very clean and well managed. Love the cozy and well curated aesthetics. The service staff is kind and friendly and very helpful in finding my way through the old town. A perfect stay for anyone who likes to escape the bustling city into a quiet retreat. Kudos to Mei for being so friendly and hospitable. Will definitely return for their food.

Stayed in March 2025

None

Extremely comfortable place, the service was exceptionally good! I would definitely stay here if I’m in Lijiang!

Stayed in February 2025

I think the breakfast is quite plain with limited variety of dishes.

The place is very cozy with the nice garden. The staff is amazing, very friendly and helpful! Room is very nicely decorated and equipped with everything that you might need.

Stayed in January 2025

Unique design and comfy place nestles in the cosy yet underated Shuhe (old town) Surrounded by a wide choice of local delicacies within the old town. Staffs - friendly and well trained.

Stayed in December 2024

The staff is very personable, and most of them speak English reasonably well. The owner/manager is Singaporean and speaks excellent English, naturally. Location is down an alley with views of the vegetable garden. The pet goat comes in occasionally for peanuts.

Stayed in October 2024

Nil

The ambience and the rustic environment is such a big draw. We were pleasantly surprised that the hotel had upgraded us to a suite which was located on the second floor of the property. The room was lovely! The staff were very friendly and helpful. The location is also very convenient located within Shuhe ancient city. They have their own farm and even a lovely resident cat. 😊 love this place.

Stayed in October 2024

Attentive and warm service before, during and after our stay. Property was beautiful, tranquil and clean. Our stay was made even better by the lovely staff who made us feel at home. We were regulars at the restaurant and enjoyed the pastas a lot. Very happy we made new friends, highly recommended!

Stayed in October 2024

nothing

it was so close to the entrance of shuhe but tucked away for privacy. wonderful breakfast spread. love the room design that has partition sliding doors.

Stayed in September 2024

There's no Bidet in the toilet :(

A perfect place for a 3 Nights stay. The accommodation is inside Shuhe Ancient City. Another plus point to stay here. The owner Ms. Hwee Ling, her staff, Ms. May, Mrs. May, Ms. Layla and a few others are very friendly. The staff spoke English though not fluent but it's great! Communication via wechat is so convenient. They also arranged for us to be picked up from the train station. The place is surrounded with greeneries and self planted herbs etc. They had a farm too. The room is superb, equipped with a working air-conditioner and a full set of  toiletries. Tea, coffee and bottled water are provided daily. The bed is so comfortable especially after you had a full walking day trip. Both indoor and outdoor slippers are provided too. Any issues we had were rectified immediately! They also assist us to arrange for a car (w driver) to get us to the places that we want to visit. They also suggested that we take a car to Shangri-La (dropping by Tiger leaping Gorge & Little Zhongdian) instead of taking a train from Lijiang. It's very helpful because we didn't know. They even packed us breakfast on our departure since we checked out very early. The only thing I would like to suggest is to install a bidet for the toilet. Everything else is great and wonderful!!! Would I come again? It's a definite YES! Thank you for the memorable experience!

Stayed in September 2024

Breakfast was great, a buffet daily with a daily hot item made to order.

Stayed in May 2024

None

Very beautiful place, decor, location, very helpful and very friendly owner & staff.

Stayed in May 2024

Not much!

Truly felt like being with a family than a hotel!

Stayed in May 2024

Property was well appointed, an oasis conveniently located in the busy Shuhe old town. Our travel itinerary was also curated by the hotel and we had a seamless experience. The quick laundry service was also a plus. Kudos to all staff who were also very friendly and helpful. Would definitely stay here again.

Stayed in May 2024