that was so great and very nice staff

Stayed in August 2025

nothing

We had an absolutely amazing stay! Everything was perfect — from the moment we arrived until the moment we left. The view was breathtaking and truly unforgettable. The service was top-notch — warm, attentive, and professional throughout. A special mention goes to the hotel car service with a driver — so convenient and comfortable. We used it several times and really appreciated the ease it added to our trip. Highly recommend this hotel if you're looking for comfort, beauty, and outstanding service

Stayed in July 2025

None

Exceptional Hospitality and Perfect Location! I had a wonderful stay at this hotel. The location is excellent—close to everything I needed and easy to access. What truly made my experience special was the outstanding hospitality. The staff were incredibly kind and generous throughout my stay. Every day, they offered delicious cookies and egg rolls, which I truly enjoyed. When I mentioned how much I liked them, they kindly gave me more as a souvenir to take home to my family. It was such a thoughtful gesture that made me feel warmly welcomed. Thank you for making my stay so memorable. I will definitely come back and highly recommend this place to others!

Stayed in June 2025

The reception staff need further training. Checkin and check out was not up to standard. The staff need to improve their communication skills especially explaining the processes . Also it is extremely rude to be speaking Chinese whilst a customer is present and is trying to understand the process. After all your moto is Ladies and Gentlemen. I would recommend a professional development session and perhaps cultural understanding.

The hotel is lovely lush and comfortable. The housekeeping staff and the hospitality staff were amazing especially the housekeepers

Stayed in July 2025

The hotel is very old and needs renovation.

The location was excellent, and the room was very spacious and comfortable.

Stayed in April 2025

Amazing staff and great location. Recommend the club floor!

Stayed in June 2025

Everything was brilliant! Stuff, service! Amazing!

Stayed in June 2025

None

Very clean, up market n vibrant

Stayed in June 2025

The coffee , they don’t know how to make good coffee

Normal

Stayed in May 2025

The Club experience!

Stayed in May 2025

An absolutely impressive experience! The Ritz-Carlton in Guangzhou exceeded all expectations. From the moment I arrived, the service was exceptional, the design was luxurious, and the view of the city was breathtaking. Highly recommended for anyone seeking comfort and elegance in the heart of Guangzhou

Stayed in May 2025

I hoped a more varied breakfast

The room is great, very spacious

Stayed in May 2025

The staff are amazing. They are very friendly and professional as well

Stayed in April 2025

Facilities were on the expensive side comparatively

Breakfast was amazing and full of options, Almost every region's food was available.

Stayed in March 2025

Excellent staff

Stayed in April 2025

Easy trip to and from Canton Fair each day. Beds were very comfortable as well as the rooms being quiet. Great location for a working trip.

Stayed in March 2025

We like everything from the rooms, location, views, awesome toilet, massages. Thanks to all the staff!

Stayed in December 2024

The only minor issue to report was that the bathroom socket was fitted in an odd way, at an angle to the floor line. This is a minor maintenance point.

This Ritz Carlton is entirely perfect and gets 10 out of 10. We stayed in a Tower View room, which was very spacious and had amazing views of the TV tower. Beds are comfortable. Breakfast is great. Staff is efficient and speaks good English. The hotel is right next to the main promenade in the centre of the city and the core business district.

Stayed in January 2025

My stay was absolutely phenomenal, and I can't recommend it highly enough! From the moment I arrived, I felt like a VIP. The reception team was so welcoming and warm, making the check-in process smooth and efficient. They were attentive to every little detail and made sure I had all the information I needed, plus they offered helpful local tips with a genuine smile. A special mention must go to the personal assistant, who made my stay truly unforgettable. She studied in Switzerland and went above and beyond to ensure that I had everything I could possibly need, from personalized activity suggestions to making sure my room was always perfect. Every day, there was a delightful surprise waiting for me at the entrance — whether it was a unique local experience, a thoughtful gesture. It was such a lovely touch that really made me feel special. The room was nothing short of perfection — not only beautifully designed, but every little detail was meticulously thought out. It was clear that this hotel truly cares about its guests' comfort and happiness. This hotel is a true gem, and I honestly can't wait to return. The level of service, the attention to detail, and the warm hospitality made it a stay to remember. If you're looking for a place where you feel truly taken care of, This is the perfect choice. Highly recommended!

Stayed in September 2024

Need a relifting

Great area

Stayed in December 2024

TV was good , but couldn’t connect Netflix

Location and connection to Malls! Service from checking in/out! Very friendly stuffs! Unbelievable and delicious breakfast! Room was very comfortable and organized. Bed and pillows were very good! Furniture was reasonable standing!

Stayed in December 2024

Bathtub tile came off and the shower head for the tub is not working. It has some age showing that the hotel opened more than a decade.

The experience is much better than I expected, guest relationship staff give us welcome email and also welcome fruit while we check in and we did check in bit early than we told them. Bed was comfortable and even there is some malfunction but the staff response so fast and they fix it right away. They offer me some night time snack and drinks we are very appreciated. They check the room very often and once towel was used they change before we back to the hotel. I think this hotel is the one has our high light during our stay in every section. Differently will stay next time.

Stayed in December 2024

They have to change the soap and the shampoo in the hotel have bad smell also to take care of for the toilet cleaning

The stuff perfect stuff. The service is brilliant.

Stayed in November 2024

location - conciege staff

Stayed in November 2024