Reviews of The Ritz-Carlton, Guangzhou
3 Xing An Road, Pearl River New City, Tian He, 510623 Guangzhou, China
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewthat was so great and very nice staff
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in June 2025
Verified reviewReviewed: 2 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 July 2025 · Stayed in April 2025
Verified reviewReviewed: 21 July 2025 · Stayed in June 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewWe had an absolutely amazing stay! Everything was perfect — from the moment we arrived until the moment we left. The view was breathtaking and truly unforgettable. The service was top-notch — warm, attentive, and professional throughout. A special mention goes to the hotel car service with a driver — so convenient and comfortable. We used it several times and really appreciated the ease it added to our trip. Highly recommend this hotel if you're looking for comfort, beauty, and outstanding service
nothing
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in June 2025
Verified reviewExceptional Hospitality and Perfect Location! I had a wonderful stay at this hotel. The location is excellent—close to everything I needed and easy to access. What truly made my experience special was the outstanding hospitality. The staff were incredibly kind and generous throughout my stay. Every day, they offered delicious cookies and egg rolls, which I truly enjoyed. When I mentioned how much I liked them, they kindly gave me more as a souvenir to take home to my family. It was such a thoughtful gesture that made me feel warmly welcomed. Thank you for making my stay so memorable. I will definitely come back and highly recommend this place to others!
None
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThe hotel is lovely lush and comfortable. The housekeeping staff and the hospitality staff were amazing especially the housekeepers
The reception staff need further training. Checkin and check out was not up to standard. The staff need to improve their communication skills especially explaining the processes . Also it is extremely rude to be speaking Chinese whilst a customer is present and is trying to understand the process. After all your moto is Ladies and Gentlemen. I would recommend a professional development session and perhaps cultural understanding.
Reviewed: 30 June 2025 · Stayed in May 2025
Verified reviewReviewed: 30 June 2025 · Stayed in April 2025
Verified reviewThe location was excellent, and the room was very spacious and comfortable.
The hotel is very old and needs renovation.
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewAmazing staff and great location. Recommend the club floor!
Reviewed: 18 June 2025 · Stayed in May 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in May 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewIs an excellent looking hotel,
They suppose to give me Non smoking room but end up being fully smoking floor. Very unpleasant
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewEverything was brilliant! Stuff, service! Amazing!
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewVery clean, up market n vibrant
None
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified review