Very clean and beautiful hotel. Very good location

Stayed in August 2025

Nothing

Every thing

Stayed in August 2025

Room and lounge were fantastic

Stayed in July 2025

Great view and location. We thought the Club Lounge was a very good feature of the hotel and our stay.

Stayed in June 2025

Nothing

This is the best hotel I have ever stayed in my entire life. My room faced the Bund, offering breathtaking views of Shanghai’s skyline. The service was outstanding, every detail taken care of with genuine warmth. Dining was exceptional, with world-class cuisine that matched the stunning ambiance.

Stayed in August 2025

Nothing

Everything was just perfect

Stayed in August 2025

Honestly, there was nothing I didn’t like. Everything exceeded my expectations — from the service and comfort to the atmosphere and attention to detail. It was a flawless stay.

Since I’m a member of Marriott Bonvoy, of course, I chose this magnificent hotel. I arranged a transfer from the train station to the hotel in a luxurious S-class vehicle — the ride took 40 minutes. I was greeted like a VIP 😊 The Ritz-Carlton Shanghai, Pudong offers a luxurious urban retreat with breathtaking views of the Huangpu River and The Bund. Guests can enjoy premium amenities, including an indoor pool and a world-class spa. The hotel itself exudes luxury and comfort — you feel completely at home. Their customer service is absolutely outstanding!!! I want to extend my heartfelt thanks to all the hotel staff for treating me like a VIP, for every little detail and thoughtful touch. A special thanks to Yana, you are a wonderful person. Thank you for your dedication, and thanks to the universe for bringing us together. I will always remember the time I spent there! The hotel gave me exclusive gifts, noticed subtle details in my look, and wrote me warm wishes that brought tears to my eyes! I highly recommend this hotel — if you are in Shanghai, this is the only place to stay. You won’t regret it!

Stayed in May 2025

Nothing

Everything

Stayed in July 2025

Everything was remarkable.

One of the best hotels I've stayed in my life! And the views...

Stayed in May 2025

Everything! The view of the tower from the room is actually insane (make sure to book a room with a view)

Stayed in June 2025

Nothing

Location, Service, Breakfast

Stayed in July 2025

The bed and pillow were not comfortable (bed was hard, pillow was too soft). The smoke detect system was blinking for a whole night. There were so many mirrors in the room. Therefore our sleep was not great!

Luxury feeling when we entered the hotel and the room. The staff is professional and friendly. The facilities are top-notch. The view from the room was remarkable.

Stayed in June 2025

Nothing

Clean , location is great . Staff super wonderful . House keeing is really really good. Breakfast is super 👍

Stayed in June 2025

I have to change the elevator to go to reception.

The river view with Lujiazui skyscrapers was fantastic. The hotel is directly linked to IFC shopping mall so no need to carry umbrella when it rains.

Stayed in June 2025

Nothing we didn’t love

The staff were exceptional. The views and location were fantastic. The food was wonderful, both room service and restaurants.

Stayed in May 2025

None

Super high end hotel

Stayed in May 2025

What can I say it's the Ritz Carlton! Everything should be top notch and it was!

Stayed in February 2025

Nothing we didn’t like

Everything!! The pool and jacuzzi were incredible, the room was amazing and the staff went above and beyond!!

Stayed in May 2025

I liked it all , especially the veiw from where I sat

Breakfast was lovely, large variety to choose from and the staff are extremely helpful. Oh and not forgetting the lovely cakes to finish off breakfast

Stayed in May 2025

I don't even have an item that I wouldn't like.

The hotel room is absolutely fantastic! From the moment I walked in, I was impressed by the elegant decor, spacious layout, and stunning views. The plush bed promises a restful sleep, and the modern amenities—like the high-speed Wi-Fi, flat-screen TV, and sleek coffee machine—make the stay more comfortable. The bathroom is luxurious, with soft towels and premium toiletries. Every detail has been thoughtfully designed, creating a perfect blend of comfort and style. I couldn't be happier with this wonderful retreat. The staff are very, very helpful and understanding. They seem to know everything that we required.

Stayed in April 2025

The location and the view was very beautiful. The staff were so friendly and helpful.

Stayed in April 2025

Nothing

Location and view

Stayed in April 2025

Convenient, central, great views

Beautiful

Stayed in April 2025

Wonderful location, right next to the pearl tower. Incredible views, kind staff, excellent care of details. We will definitely come back!

Stayed in April 2025