Nothing bad here.

Well run and very well appointed hotel in an excellent location directly above the Convention Centre metro station (Exit D - oddly the hotel is not marked on the station exit boards and the hotel website doesn't give this detail). "Standard" King rooms are a generous size with a well appointed bathroom. Service is clearly a priority and the multi-lingual staff are very keen to assist.

Stayed in August 2025

fantastic staff, all of them are so friendly...must try the Italian restaurant which is just fabulous Room are very good size pool is very nice

Stayed in August 2025

great big room, excellent pool, great welcoming staff, and amazing breakfast with black croissant au sesame.

Stayed in May 2025

Wonderful location of the hotel at the centre of Shenzhen. Very convenient with easy access to subway and a lot of shopping malls and restaurants nearby.

Stayed in July 2025

Rooms are a little bit outdated, but that was not a big issue.

At the Ritz, all is great, as one would expect. We had some issue with the room, and the issue was solved very professionally: this is how a superior 5 star hotel is supposed to work! Good outdoor swimming pool. Great breakfast (the breakfast at Ritz is the "benchmark" I use to compare breakfasts at other hotels). Superior food quality and ample choice of both western and local food. Can also find india-style breakfast and fresh sushi. Subway a 2 min walk, a food plaza at 3 min walk....

Stayed in June 2025

Were charging for an extra bed inspite of already having paid for 3 people.

Location

Stayed in May 2025

Construction during the day below me

Stayed in March 2025

Honestly, there was nothing significant that I didn’t like. Everything from the room, service, facilities, and location exceeded my expectations. It was a truly seamless and comfortable experience.

The room was spacious, beautifully appointed, and offered a stunning window view of the city skyline. I particularly appreciated the luxurious bathroom with automatic toilets, which added an extra touch of comfort and convenience. Room service was prompt and the quality of the food was excellent. The gym was well-equipped and maintained, making it easy to stick to my fitness routine. The location was perfect for my business trip — directly opposite the Convention Center and just a short 5-minute walk away. Overall, it was a seamless and very comfortable stay.

Stayed in April 2025

Very polite and good service. Good location.

Stayed in March 2025

excellent trip, hotel staff are friendly and very helpful! had a wonderful trip and definitely visit again.

Stayed in April 2025

Nothing

Great Location Club level was great

Stayed in February 2025

Nothing

All

Stayed in November 2024

Talk about first world problems, I feel bad marking them down for such trivial things. The room slippers are way too small for male western feet!!

Wonderful personal service, the team go out of there way to take care of you and make you feel like a valued customer. Fantastic breakfast buffet. Comfortable clean room, a little dated but far outweighed by the excellent service across the entire hotel, convenient location and breakfast. Located right next to the metro station, Starbucks and good Japanese restaurant over the road, what more do you need?!

Stayed in November 2024

I have stayed at many hotels around the world and I believe the staff and services at the Ritz-Carlton Shenzhen were some of the best I ever recieved. The staff was amazing, attentive, and treated me wonderfully. The location was great and close to many malls, bars, and restaurants. Room was clean with a beautiful view of the city. Will definitely stay again

Stayed in October 2024

Club lounge was excellent

Stayed in September 2024

Only the food options were a bit over the top service wise and fussy. But I guess people like that.

everything clean great service and location great.

Stayed in September 2024

We had a very pleasant stay and would definitely book again when we’re back in Shenzhen. Our room was upgraded to a Junior Club Suite and the hotel set up a kid's tent for us inside our room! The food and service is excellent.

Stayed in September 2024

Waiting staff at breakfast restaurant were not the best, they could learn from their colleagues in Dubai about service

Location and room were both excellent

Stayed in August 2024

Such a lovely stay ! All the staff were so welcomed and Helpful. Special thanks to Top at the Buffet restaurant !

Stayed in August 2024

Super clean and well maintained. Lovely spa. Great pool, with incredible service

Stayed in August 2024

Nothing

Kind staffs and guidance Ms. Jennifer Wang supported a lot

Stayed in July 2024

bedroom was old and ceilings had leak stains Pool area was not clean and deep end of the pool was slimy at the bottom

the lounge was excellent for its service food was tasty but limited choice the hot deserts in the evening was fantastic

Stayed in June 2024

None

Great staff attitude on the 26th floor lounge. Great service quantity. Stay was paid a lot of attention to the needs of the customers.

Stayed in June 2024

A bit old

A big room

Stayed in June 2024