Reviews of UrCove by Hyatt Xi'an Hi-Tec

Very difficult for an English speaker.

Nothing explained, just given key and told where and when breakfast was.. In some 6 Instances i felt awkward and uncomfortable.

We really loved this hotel. The room was spacious and really comfortable. We loved the fact that they provided good quality coffee in the room, which is not really common in China; The bed was comfortable. Cleaning was made daily. Breakfast was various; you could find international food and also chinese dishes. Coffee provided at breakfast was also really good. Also the juices and the food offered were tasty and had a great variety. Even if it is not situated in the center the hotel is really close to the Kejilu subway station ; from this station you cand arrive in 20 minutes in the center or directly at the Giant Goose Pagoda. We especially liked the fact that there are plenty of the restaurants and supermarkets in the area. One minus is that the staff doesn't speak english (except 1 receptionist) and it was a bit difficult to make the check in, however with the translator app we managed. Overall, even if communication wasn't easy they were really helpful and even helped us with booking tickets on our Wechat.

Cleanliness, Staff, Facilities

Good experiences, free upgrades to bigger room. Clean! The most important part I concerned with, but the environment was super satisfied. Super great time with them.

The location was very convenient, being about a five minute walk from kejilu underground station which is connected to two lines as well as being within walking distance of a plethora of restaurants and at least three snack streets. The staff were very helpful and friendly and helped me seamlessly check in and out. The room itself is large and well equipped with a hair dryer, mini fridge, kettle and coffee machine. There is also a self-service laundry as well as a small but functional gym (two treadmills, a bench, a selection of dumbbells and two cable machines). Housekeeping comes around daily and keep all the amenities topped up and remake the room, they are also very lovely and friendly!

There wasn't a great view from out the window, but there are many scenic places nearby so was no issue.

We only stayed for one night, but it was absolutely amazing! From the moment we arrived, we were impressed by the hotel's luxurious atmosphere and top-notch service. The location is fantastic—close to amenities, making everything so convenient. The room was elegant, comfortable, and well-equipped, providing the perfect space to relax. The highlight of our stay was the breakfast—so many options to choose from, catering to all tastes. Whether you prefer a hearty meal or something light, there's plenty to enjoy. Even though it was a short stay, we felt truly pampered. Highly recommended, and we’d love to return for a longer visit!

Very friedly staff and good location

Friendly staff who helped organize the tour. Excellent comfort for such a price. Delicious breakfast.

Staff and hotel overall

Breakfast not good

Breakfast good! Location near high tech areas.

A/C in one of the rooms had issues. However, staff didn't address right away or offer another room. We stayed there for 2 nights.

Food, property

No english

Everything is beautiful, high quality, and clean. Beds are comfortable and with great nice touches like bathrobes, daily water, abs other toiletries included. Breakfast was superb!! It’s not an American breakfast but that’s a good thing! If you are willing to reach out and try something new it will definitely satisfy you. 5 minutes walking distance to the Kejielu subway station, very convenient. Very impressed here overall, especially with the quality you get for the price. Will definitely stay here again!

Nothing, except they need to update their location and their address on booking. It’s not quite right. Use the maps location.

everything was great, staff were very helpful. shout out to Quinn for helping me to order food delivery!