Reviews of The Westin Wenzhou
No.1067, Jinxiu Road, Lucheng District, 325000 Wenzhou, China
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Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewRooms
Poor English of reception staff. Could not find my booking through booking.com
Thank you very much for taking the time to share your valuable feedback. We sincerely apologize for not meeting your expectations regarding the English proficiency of our reception staff. Your comments have been shared with the relevant department. We will strengthen training efforts to ensure that every associate delivers service that meets the standards of the Westin brand. Your support motivates us to continually enhance our service quality. We truly value the trust of every guest and will keep striving to offer warm and memorable experiences to all travelers. We look forward to welcoming you back and creating more wonderful moments together. Thank you once again for your suggestion and for giving us the opportunity to improve.
Thank you very much for taking the time to share your valuable feedback. We sincerely apologize for not meeting your expectations regarding the English proficiency of our reception staff. Your comments have been shared with the relevant d… Show more
Reviewed: 29 May 2025 · Stayed in March 2025
Verified reviewReviewed: 28 November 2024 · Stayed in November 2024
Verified reviewBeds were very comfortable, rooms were super clean, the view from the room was breathtaking!
Room could use Arabian showers on the toilets.. More english speaking personnel would be great. Maybe a Halal section...
Dear guest, thank you for choosing The Westin Wenzhou as your stay for this trip and sharing your stay and experience with us. Thank you for your suggestions and sincerely welcome you to visit there again
Reviewed: 3 September 2024 · Stayed in September 2024
Verified reviewReviewed: 3 September 2024 · Stayed in August 2024
Verified reviewDear guest, thank you for choosing The Westin Wenzhou as your stay for this trip and sharing your stay and experience with us. Thank you for your suggestions and sincerely welcome you to visit there again
Reviewed: 12 July 2024 · Stayed in July 2024
Verified reviewReviewed: 15 May 2024 · Stayed in April 2024
Verified reviewRoom and facilities were great
Check in took a very long time acme there was only 2 people in front of me... Top floor bar not very pleasant
Dear guest, thank you for choosing The Westin Wenzhou as your stay for this trip and sharing your stay and experience with us. Thank you for your suggestions and sincerely welcome you to visit there again.
Reviewed: 14 May 2024 · Stayed in April 2024
Verified reviewReviewed: 30 March 2024 · Stayed in March 2024
Verified reviewall ok
Dear guest, thank you for choosing The Westin Wenzhou as your stay for this trip and sharing your stay and experience with us. Thank you for your suggestions and sincerely welcome you to visit there again.
Reviewed: 16 March 2024 · Stayed in March 2024
Verified reviewGreat hotel chain, spacious room & clean. Staff were helpful and appreciative.
We were placed at high floor, corner room with great view, however it was below a restaurant / club that played music so loud at night and we asked for another room the next day.
Dear guest, thank you for choosing The Westin Wenzhou as your stay for this trip and sharing your stay and experience with us. Thank you for your suggestions and sincerely welcome you to visit there again.
Reviewed: 10 February 2024 · Stayed in January 2024
Verified reviewReviewed: 6 December 2023 · Stayed in December 2023
Verified reviewAll is wall
Thank you for your positive feedback! We are glad to hear that you found our hotel’s location convenient and hotel facility. We take great pride in providing a comfortable and enjoyable stay for our guests. We strive to maintain high cleanliness standards in all areas of the hotel to ensure a pleasant environment for our guests
Thank you for your positive feedback! We are glad to hear that you found our hotel’s location convenient and hotel facility. We take great pride in providing a comfortable and enjoyable stay for our guests. We strive to maintain high cleanl… Show more
Reviewed: 1 December 2023 · Stayed in December 2023
Verified reviewLocation, room upgrade, hotel facility
The check in is in the 35th floor which is a bit inconvenient because then need to take additional elevator to the 46th floor. Staff speaks poor English
Thank you for your positive feedback! We are glad to hear that you found our hotel’s location convenient and hotel facility. We take great pride in providing a comfortable and enjoyable stay for our guests. We strive to maintain high cleanliness standards in all areas of the hotel to ensure a pleasant environment for our guests
Thank you for your positive feedback! We are glad to hear that you found our hotel’s location convenient and hotel facility. We take great pride in providing a comfortable and enjoyable stay for our guests. We strive to maintain high cleanl… Show more
Reviewed: 14 November 2023 · Stayed in October 2023
Verified reviewReviewed: 8 October 2023 · Stayed in October 2023
Verified reviewThe location is perfect, not only central but also the heart of the city, very convenient. The view is fantastic. The service is great, people are kind and lovely.
The room decoration is a bit out of fashion, you can see the traces of time. Also, I don’t like the smell of the room, even they had already done some extra air deodorization.
Thank you for your positive feedback! We are glad to hear that you found our hotel’s location convenient and our rooms clean and spacious. We take great pride in providing a comfortable and enjoyable stay for our guests. We strive to maintain high cleanliness standards in all areas of the hotel to ensure a pleasant environment for our guests.
Thank you for your positive feedback! We are glad to hear that you found our hotel’s location convenient and our rooms clean and spacious. We take great pride in providing a comfortable and enjoyable stay for our guests. We strive to mainta… Show more
Reviewed: 15 August 2023 · Stayed in August 2023
Verified reviewThe location was good
Very dark and poorly lit common areas. Poor breakfast spread with terrible tasting food. Most of the staff could not speak or understand English.
Dear customer, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and concerns regarding the lighting in common areas, breakfast quality, and the language proficiency of our staff. Your comments are important to us, as we continuously strive to improve our services. Regarding the lighting, we will address this issue to ensure that our common areas are well-lit for our guests’ comfort and convenience. We understand that a pleasant ambiance plays a significant role in enhancing the overall experience. In terms of breakfast, we apologize for not meeting your expectations. We take food quality seriously, and we will work with our culinary team to review and enhance our offerings to provide a more satisfying dining experience. Regarding the language barrier, we regret any inconvenience caused. We understand the importance of effective communication for our international guests, and we will invest further in language training to ensure that our staff can provide better assistance in English. Once again, we appreciate your valuable feedback and apologize for any shortcomings you experienced. We hope that you will give us another opportunity to provide you with an improved and enjoyable stay in the future.
Dear customer, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and concerns regarding the lighting in common areas, breakfast quality, and the language proficiency of our staff. Your comments… Show more
Reviewed: 14 August 2023 · Stayed in August 2023
Verified reviewWell located clean and large rooms
Restauration
Thank you for your positive feedback! We are glad to hear that you found our hotel’s location convenient and our rooms clean and spacious. We take great pride in providing a comfortable and enjoyable stay for our guests. We strive to maintain high cleanliness standards in all areas of the hotel to ensure a pleasant environment for our guests. It is encouraging to know that our efforts have been recognized. We hope that you had a comfortable and relaxing experience during your stay, and we look forward to welcoming you back in the future. If there is anything else we can assist you with, please feel free to let us know.
Thank you for your positive feedback! We are glad to hear that you found our hotel’s location convenient and our rooms clean and spacious. We take great pride in providing a comfortable and enjoyable stay for our guests. We strive to maint… Show more
Reviewed: 14 August 2023 · Stayed in August 2023
Verified reviewPositive overall, hotel amenities and room are new and clean.
I wished I would try different restaurants with different cuisines instead they offer a dinner buffet which I did not like very much.
Dear customer, We appreciate your positive feedback as well as comments regarding the dining options at our hotel. We understand that having a variety of restaurant choices and cuisines is important to enhance the dining experience for our guests. We do have Five Sen5es restaurant serving traditional Chinese cuisines. We value your comments and will take them into consideration as we review and improve our dining offerings. We continuously strive to provide diverse and high-quality culinary experiences for our guests. Thank you again for your feedback, and we hope to have the opportunity to exceed your expectations in the future when it comes to dining experiences at our hotel. If there is anything else we can assist you with, please let us know.
Dear customer, We appreciate your positive feedback as well as comments regarding the dining options at our hotel. We understand that having a variety of restaurant choices and cuisines is important to enhance the dining experience for our… Show more
Reviewed: 17 June 2023 · Stayed in June 2023
Verified reviewThank you very much for your feedback and suggestions regarding our hotel. We appreciate your positive review of our facilities and service. Thank you again for choosing our hotel, and we hope to have the opportunity to provide you with an even better experience in the future.
Thank you very much for your feedback and suggestions regarding our hotel. We appreciate your positive review of our facilities and service. Thank you again for choosing our hotel, and we hope to have the opportunity to provide you with an … Show more
Reviewed: 6 June 2023 · Stayed in June 2023
Verified reviewThe reception stuff, specilly Mr. Rayson.
Room 5212 - loudly night bar behind the wall. No smorking rooms smells like smoking.
Thank you very much for your feedback and suggestions regarding our hotel. We appreciate your positive review of our service. We are sorry to hear that you had a few concerns during your stay, we will continue to improve our service and facilities. Thank you again for choosing our hotel, and we hope to have the opportunity to provide you with an even better experience in the future.
Thank you very much for your feedback and suggestions regarding our hotel. We appreciate your positive review of our service. We are sorry to hear that you had a few concerns during your stay, we will continue to improve our service and fac… Show more
Reviewed: 20 March 2023 · Stayed in March 2023
Verified reviewWell thought out and nicely decorated rooms.
Lift system is slow and irritating.
Dear guest, glad that you like our rooms, we pay attention to your feedback about the lift system and hope you will see our improvement the next time you return.