All good

Stayed in August 2025

Good location, very helpful staff, clean rooms, modern facilities, easy check in

Stayed in August 2025

Room smelled like someone was smoking inside. Overall room look is not "fresh".

Location, room size and overall experience are good. Balcony is nice bonus.

Stayed in April 2025

The acoustic insulation needs improving. Guests can be extremely noisy until the small hours, particularly at weekends.

Thank you to the three guys at the front desk for their kindness and helpfulness. They do a fantastic job despite the occasional language difficulties.

Stayed in April 2025

The check-in process wasn't so smooth. Room smells a bit smokey. I guess it is all the same. While guests are not allowed to smoke in the room, I saw them smoking along the corridor.

water dispenser is available. The night shift staff is friendly. Location is within walking distance to Hepingmen metro, lots of stores and restaurant around with reasonable price.

Stayed in August 2024

The staff don't speak English and, even if they really try their best to understand you and help you, I don't really liked it. Rooms can be cleaner and the photos are not so similar to reality.

Nice position, easy to find and in a very peculiar neighbourhood. The bed is comfortable and wifi is quick. Bathroom is a bit small, but comfortable.

Stayed in June 2024

Bruit attention

Terrasse

Stayed in April 2024

The staff didn't speak English, just like in the rest of China. There was no laundry service or breakfast.

Centric enough, but a bit far from the metro stations. Friendly staff. It had european sockets and USB ports to charge electronic devices.

Stayed in April 2024

It's rather dirty, some of the towels had stains on them.

The staff are very friendly and speak some English. The bed was very comfortable and the room was quiet. Location is good, very close to the city walls although not too close to the ticket office. Relatively close (~10 min walk) from a couple of metro stations.

Stayed in April 2024

They only provide one key card and do not have a electricity card

Stayed in March 2024

This was by far the worst accommodation we’ve stayed at during our six months of travelling through Asia. The surrounding area felt unsafe and was surrounded by noisy construction. The room itself was poorly maintained—there was visible dirt under the beds and large cracks in the flooring near the bathroom, which presented a serious health and safety concern. Upon arrival, we noticed the TV wasn’t working. When we informed the front desk, the staff member (who was the only person working during our entire three-day stay and wore the same clothes the whole time) casually said, “Oh yeah, it’s broken. I can get someone to fix it, but only tomorrow. Or I can change your room, but only tomorrow.” That response was completely unacceptable. A hotel should be able to assist guests promptly or provide immediate alternatives, not delay everything by a day. The following day, as we were rushing out, he finally offered a room change—but by then it was too late. We didn’t want anyone entering our room while we were gone. Later that evening, I asked for a couple of extra towels. He told me that because I had asked for no housekeeping, they hadn’t replaced them—and added that he couldn’t give me any now because “no one is here to get towels.” I pointed out that he was there and could help, and he then said he needed to call someone to bring him the keys to access them, which would take 20–30 minutes. This seemed incredibly unprofessional for a hotel. Eventually, he did bring them after 10 minutes, but I couldn’t help but feel he might have just been trying to avoid helping in the first place. Overall, the experience was extremely disappointing. The location, cleanliness, and service all fell far below basic expectations.

Stayed in June 2025

The guy at reception was really helpful, I looked for him before living to tell him thanks.

Stayed in May 2025

My room was between two large rooms where the guests were noisy. Doors banging sometimes kept me awake till the small hours.

The receptionists do their utmost to welcome and help guests. Congratulations to the team of receptionists!

Stayed in April 2025

Nothing to report they were amazing

The perfect place to stay! The boys at the front desk organised my taxi to go and see the Terra-cotta army mapped a bus pathway and paid for my taxi in advance so I just paid them. Kind young men who were always happy to help.

Stayed in November 2024

nothing

very good location, close to metro stations. walking distance to CBD. or you take metro but we like to walk around. restaurants are all around the hotel till midnight. access to international airport by metro easily. 24 hours front desk and luggage storage free. very helpful and friendly staff. very clean room with lift. highly recommended. thx

Stayed in September 2024

Friendly and helpful staff, large rooms, clean, the WiFi worked and the waiting area at 2nd floor was comfortable and also available after the check-out. Thanks a lot!

Stayed in August 2024

Really really dirty

Stayed in August 2024

My stay at Wutong Ins Designers Hotel in Xi'an was absolutely wonderful! The staff were incredibly friendly and attentive, going above and beyond to make me feel welcome. Their warmth and professionalism truly stood out. The hotel’s interior is well-designed, blending modern comfort with traditional touches, creating a cozy and inviting atmosphere. The rooms were clean, comfortable. Despite being in the heart of Xi'an, the hotel is surprisingly quiet, offering a peaceful retreat after a busy day exploring the city. Overall, Wutong Ins Designers Hotel offers excellent value for money, combining great service, a lovely setting, and a convenient location. I would definitely recommend it.

Stayed in August 2024

No Windows in the room

Stayed in July 2024

Under the bed was very dirty.

The best thing is the location, close to the wall of Xian, the old market, good restaurants, etc.

Stayed in July 2024

Room smelled smoking

Good location in the center of old city, helpfully personal.. Little common kitchen.

Stayed in July 2024

A little far from the subway station. Shower leaked outside the cabin. Nothing serious.

Good budget hotel. Good beds, friendly staff.

Stayed in June 2024

The bathroom was a wet room and flooded everytime you showered. It also wasn’t clean - looked mouldy and grimy.

The bedroom was ok and good value

Stayed in June 2024

Very helpful staff, who also spoke some Englisch.

Stayed in January 2024