Reviews of Wutong ins Designer Hotel

All good

Good location, very helpful staff, clean rooms, modern facilities, easy check in

This was by far the worst accommodation we’ve stayed at during our six months of travelling through Asia. The surrounding area felt unsafe and was surrounded by noisy construction. The room itself was poorly maintained—there was visible dirt under the beds and large cracks in the flooring near the bathroom, which presented a serious health and safety concern. Upon arrival, we noticed the TV wasn’t working. When we informed the front desk, the staff member (who was the only person working during our entire three-day stay and wore the same clothes the whole time) casually said, “Oh yeah, it’s broken. I can get someone to fix it, but only tomorrow. Or I can change your room, but only tomorrow.” That response was completely unacceptable. A hotel should be able to assist guests promptly or provide immediate alternatives, not delay everything by a day. The following day, as we were rushing out, he finally offered a room change—but by then it was too late. We didn’t want anyone entering our room while we were gone. Later that evening, I asked for a couple of extra towels. He told me that because I had asked for no housekeeping, they hadn’t replaced them—and added that he couldn’t give me any now because “no one is here to get towels.” I pointed out that he was there and could help, and he then said he needed to call someone to bring him the keys to access them, which would take 20–30 minutes. This seemed incredibly unprofessional for a hotel. Eventually, he did bring them after 10 minutes, but I couldn’t help but feel he might have just been trying to avoid helping in the first place. Overall, the experience was extremely disappointing. The location, cleanliness, and service all fell far below basic expectations.

The guy at reception was really helpful, I looked for him before living to tell him thanks.

Location, room size and overall experience are good. Balcony is nice bonus.

Room smelled like someone was smoking inside. Overall room look is not "fresh".

Thank you to the three guys at the front desk for their kindness and helpfulness. They do a fantastic job despite the occasional language difficulties.

The acoustic insulation needs improving. Guests can be extremely noisy until the small hours, particularly at weekends.

The receptionists do their utmost to welcome and help guests. Congratulations to the team of receptionists!

My room was between two large rooms where the guests were noisy. Doors banging sometimes kept me awake till the small hours.

The perfect place to stay! The boys at the front desk organised my taxi to go and see the Terra-cotta army mapped a bus pathway and paid for my taxi in advance so I just paid them. Kind young men who were always happy to help.

Nothing to report they were amazing

very good location, close to metro stations. walking distance to CBD. or you take metro but we like to walk around. restaurants are all around the hotel till midnight. access to international airport by metro easily. 24 hours front desk and luggage storage free. very helpful and friendly staff. very clean room with lift. highly recommended. thx

nothing

Friendly and helpful staff, large rooms, clean, the WiFi worked and the waiting area at 2nd floor was comfortable and also available after the check-out. Thanks a lot!

Really really dirty

My stay at Wutong Ins Designers Hotel in Xi'an was absolutely wonderful! The staff were incredibly friendly and attentive, going above and beyond to make me feel welcome. Their warmth and professionalism truly stood out. The hotel’s interior is well-designed, blending modern comfort with traditional touches, creating a cozy and inviting atmosphere. The rooms were clean, comfortable. Despite being in the heart of Xi'an, the hotel is surprisingly quiet, offering a peaceful retreat after a busy day exploring the city. Overall, Wutong Ins Designers Hotel offers excellent value for money, combining great service, a lovely setting, and a convenient location. I would definitely recommend it.

water dispenser is available. The night shift staff is friendly. Location is within walking distance to Hepingmen metro, lots of stores and restaurant around with reasonable price.

The check-in process wasn't so smooth. Room smells a bit smokey. I guess it is all the same. While guests are not allowed to smoke in the room, I saw them smoking along the corridor.

No Windows in the room

The best thing is the location, close to the wall of Xian, the old market, good restaurants, etc.

Under the bed was very dirty.

Good location in the center of old city, helpfully personal.. Little common kitchen.

Room smelled smoking

Good budget hotel. Good beds, friendly staff.

A little far from the subway station. Shower leaked outside the cabin. Nothing serious.