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Reviews of Xi'an Travelling with Hotel South Gate

No.21 Shuncheng Alley, inside Zhuque Gate, Beilin, 710000 Xi'an, China

#85 of 100 hotels in Xi'an

Guests' Choice

Review score

Based on 38 hostel reviews

7.1

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.5

  • Location

    8.8

  • Facilities

    7.0

  • Staff

    7.9

  • Value for money

    8.0

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 3 January 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Family Room with Bathroom
    • Stayed 6 nights
    • Submitted via mobile

    No elevator

    The family room is big

    Stayed in December 2024

  • Reviewed: 1 August 2024

    7.0
    Great location, outdated room
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Room really needed maintenance, all a bit outdated. It was not dirty, but didn't feel clean due to the room being old. For people with allergies: there are cats living downstairs.

    Location was great near the south gate of the wall. Had lots of restaurants in the neighborhood. Good atmosphere at night.

    Stayed in July 2024

  • Reviewed: 27 November 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Location

    Stayed in November 2023

  • Reviewed: 22 September 2023

    7.0
    Great value for money if you’re on a budget, and really great location to explore the city
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The rooms were quite dusty, and some of the doors lock just by using a padlock which I wasn’t a fan of. It was quite messy by the lobby and the public bathroom downstairs was very dirty.

    Had an issue with our original hotel. We were able to book this hotel and just turn up, staff were accommodating and helpful. They gave us umbrella’s for the day to borrow as it was raining which was nice.

    Stayed in September 2023

  • Reviewed: 16 September 2023

    8.0
    Clean and comfy bed.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Around one km from subway Yongninmen A2 exit. Electrical outage at midnight again but luckily only half hour.

    Clean , good comfy bed. Close to bus stop. Nearby morning market. Walkable to Muslim street , drum and bell tower.

    Stayed in September 2023

  • Reviewed: 26 June 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Great location. Nice space for tea ceremony

    Stayed in June 2023

  • Reviewed: 14 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 6 nights
    • Submitted via mobile

    The street was noisy at night, there are lots of bars nearby. The hostel allows smoking, so it was smelly specially the corridor. The toilet was embedded, and the glass door had a gap , not so private if you share a room.

    Location is extremely convenient, there are cafes, local restaurants and the park that surround the wall within 5 minutes walking distance, the staff was helpful and polite , and eager to help. The price is unbeatable for the location. Beds were soft yet firm, I had a great sleep every night. The rooftop has great view from the wall and cityscape.

    Stayed in May 2023

  • Reviewed: 19 August 2024

    1.0
    Very poor
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Was very very dirty, and very noise you could hear everything from outside

    The location

    Stayed in August 2024

  • Reviewed: 16 July 2024

    9.0
    Convenient location
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The shower door isn’t fully sealed & water tends to leak outside the bathroom.

    Excellent location, walking distance to have food and other attractions in the city. There are also cats that lounge around in the main lobby for travelling cat enthusiasts.

    Stayed in July 2024

  • Reviewed: 28 May 2024

    10
    Great location
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Toilet for the room I booked was a bit small

    great location, worked really well for a quick trip around Xi’an with my family. The owner was very friendly and gave us lots of suggestions on where to go and what to do

    Stayed in May 2024

  • Reviewed: 3 February 2024

    10
    Convenient location, away from the hustle and bustle
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    A bit difficult to communicate with the staff as nobody spoke English but GG translate helped a lot.

    The location is very convenient, the room was very comfortable and cosy. Good value for money.

    Stayed in December 2023

  • Reviewed: 6 January 2024

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Deluxe Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    A lot of noise in early morning, I think they were doing some work on the hotel. There is also a very bad smell in the hotel and near it.

    It's well situated, the metro and many attractions are close to the hotel. At the reception there are different tips explaining how we can go to the different attractions in Xian.

    Stayed in January 2024

  • Reviewed: 24 November 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Toilet

    Reception

    Stayed in November 2023

  • Reviewed: 16 September 2023

    5.0
    Good bed
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The electric outage from 12 am til the morning .the hotel was in dark and hot .

    Clean

    Stayed in September 2023

  • Reviewed: 22 August 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 6 nights
    • Submitted via mobile

    Perfunctory check-in and lack of warm and welcoming attitude. Room was dirty. Hostel advertised a rooftop bar but when I went there it was closed amd there were no staff around. Although the property advertises itself as a hostel, it didn't really feel like one. There was none of the social element of other hostels.

    This hostel is in a good location right next to the city wall and a 5-minute walk from South Gate. Room was large and fairly comfortable and all toiletries provided. The hostel has a WeChat service where you can message directly if something is needed, which was more convenient than going downstairs.

    Stayed in August 2023

  • Reviewed: 14 August 2023

    1.0
    Not as expected
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It did not look as good as in the pictures, the room was in very poor condition, very dirty and smelly. I don't understand how they have so many good reviews. I had a booking for two weeks, but left after one night. I went to ChengYuchenghao hotel, which was very nice and about the same price (found on trip.com since booking.com seems to not have many hotels in China).

    They let me cancel my booking after the first night

    Stayed in July 2023

  • Reviewed: 12 August 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The place is so well located inside the wall, near the metro station (china-near) and the staff was super helpful and helped us to book a trip to the Xian warriors and everything we needed.

    Stayed in August 2023

  • Reviewed: 11 August 2023

    4.0
    Misleading. Avoid.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Room photos and descriptions completely inaccurate. They use photos of the best rooms and will put you in a inward facing hovel, then blame the booking website they selected photos to upload to. So be cautious when booking - even the outside facing rooms do not have the claimed views and the property has no balconies. Terribly overpriced for size and quality of rooms. Bed rock hard and floors dirty. English speaking owner lady upstairs was nice but reception staff rude, lazy, arrogant, unprofessional and grossly incompetent. Would not help carry suitcase up stairs even though there is no lift. Refused to help book tours/entry tickets etc., refused to put me in contact with tours/agents, check-in took a very long time, seemed like the rude guy just wanted to waste my time. Internet the worst I have experienced across all of China. Stayed at many places in China and this place was by far the worst, terrible service and room quality over promised, under delivered and over priced. Oh and every time you return to the hotel, you’re welcomed by the smell of cat pee and poo as you enter reception 🥰💩 This is the first review of my stay here, I had the misfortune of staying another night here on a separate, regrettable booking and the service was even worse.

    Location was ok I guess

    Stayed in July 2023

  • Reviewed: 22 July 2023

    5.0
    Room not as shown and faulty housekeeping
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights

    First, the room was nothing like the bright rooms in the pictures for the 'standard room' we booked. Because somehow we had been charged a very low rate (about half the normal price), I didn't make a big deal out of it, but I do think the room we stayed in should not be sold as the other 'standard rooms'. It was more like a shed on the roof (no lift to the 4th floor) with an in-room cabin holding the 'bathroom', which in places was taped to the wall and floor. The working desk that was promised in the description, and which I needed, was not present. Some days, we did not get clean towels, shower/bathing gel, toilet paper and water. When we asked about it, they first said 'we're fully booked, so our staff didn't have time to do all rooms' while the second time they said 'we sometimes don't allow the cleaning staff to go into the rooms'. Both explanations are just completely ridiculous. The lady behind the front desk did not come across as very customer-friendly, rarely making eye contact and giving answers like the above. Because the 'room' is in the bright sun on the roof, it got incredibly hot, with the air conditioning never really reaching the programmed temperature.

    The male owner/manager was accommodating in refunding us two nights when our travel plans changed. The location is okay, although the nearest metro station is still a bit of a walk for Xi'an standards. We paid a very low rate (150 euro) for one week.

    Stayed in July 2023

  • Reviewed: 17 July 2023

    1.0
    lousy and bad experience
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    everything they offered and not abliging at all

    They put at the roof top with very dim light to access our room. They try to sell rooms down stairs but pay almost double our current rate. I wouldn't recommend anyone to this homestay. Worst ever place to stay.

    Stayed in July 2023

  • Reviewed: 13 July 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 4 nights

    very clean, big rooms, hot shower and friendly staff. Enjoyed my stay here. Got a free beer on arrival, that was very nice.

    Stayed in June 2023

  • Reviewed: 14 June 2023

    10
    Great location, cozy and nice staff
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    You cannot find the hotel on Google maps, so you need to look here at Booking.com and find a nearby place on Google Maps. Also I had to ask for the address in Chinese, which should be written somewhere, as you need to show this to the taxi driver.

    Great location just inside the gate. If you follow the city wall to the west, there is a lively morning market with breakfast options and local life. Nice soft bed and space for sitting and enjoying the view. Roof top also great!

    Stayed in June 2023

  • Reviewed: 5 May 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    could be more hygienic

    location

    Stayed in April 2023

  • Reviewed: 25 April 2023

    10
    Exceptional
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The owner is very nice and helpful. The hotel is near the center of the tourism places. There are good restaurant near by.

    Stayed in April 2023

Showing 1 – 25

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