Reviews of Xi'an Travelling with Hotel South Gate

The family room is big

No elevator

The location

Was very very dirty, and very noise you could hear everything from outside

Location was great near the south gate of the wall. Had lots of restaurants in the neighborhood. Good atmosphere at night.

Room really needed maintenance, all a bit outdated. It was not dirty, but didn't feel clean due to the room being old. For people with allergies: there are cats living downstairs.

Excellent location, walking distance to have food and other attractions in the city. There are also cats that lounge around in the main lobby for travelling cat enthusiasts.

The shower door isn’t fully sealed & water tends to leak outside the bathroom.

great location, worked really well for a quick trip around Xi’an with my family. The owner was very friendly and gave us lots of suggestions on where to go and what to do

Toilet for the room I booked was a bit small

It's well situated, the metro and many attractions are close to the hotel. At the reception there are different tips explaining how we can go to the different attractions in Xian.

A lot of noise in early morning, I think they were doing some work on the hotel. There is also a very bad smell in the hotel and near it.

Location

Reception

Toilet

- The staff was amazing! - Nice room (thanks for the upgrade ;) ) - The location very convenient near the wall, market, Muslim neighbors, temple,...) - Great value for money

-Could refresh a painting in rooms :)

Had an issue with our original hotel. We were able to book this hotel and just turn up, staff were accommodating and helpful. They gave us umbrella’s for the day to borrow as it was raining which was nice.

The rooms were quite dusty, and some of the doors lock just by using a padlock which I wasn’t a fan of. It was quite messy by the lobby and the public bathroom downstairs was very dirty.

Clean , good comfy bed. Close to bus stop. Nearby morning market. Walkable to Muslim street , drum and bell tower.

Around one km from subway Yongninmen A2 exit. Electrical outage at midnight again but luckily only half hour.

Clean

The electric outage from 12 am til the morning .the hotel was in dark and hot .

This hostel is in a good location right next to the city wall and a 5-minute walk from South Gate. Room was large and fairly comfortable and all toiletries provided. The hostel has a WeChat service where you can message directly if something is needed, which was more convenient than going downstairs.

Perfunctory check-in and lack of warm and welcoming attitude. Room was dirty. Hostel advertised a rooftop bar but when I went there it was closed amd there were no staff around. Although the property advertises itself as a hostel, it didn't really feel like one. There was none of the social element of other hostels.

They let me cancel my booking after the first night

It did not look as good as in the pictures, the room was in very poor condition, very dirty and smelly. I don't understand how they have so many good reviews. I had a booking for two weeks, but left after one night. I went to ChengYuchenghao hotel, which was very nice and about the same price (found on trip.com since booking.com seems to not have many hotels in China).

The place is so well located inside the wall, near the metro station (china-near) and the staff was super helpful and helped us to book a trip to the Xian warriors and everything we needed.

Location was ok I guess

Room photos and descriptions completely inaccurate. They use photos of the best rooms and will put you in a inward facing hovel, then blame the booking website they selected photos to upload to. So be cautious when booking - even the outside facing rooms do not have the claimed views and the property has no balconies. Terribly overpriced for size and quality of rooms. Bed rock hard and floors dirty. English speaking owner lady upstairs was nice but reception staff rude, lazy, arrogant, unprofessional and grossly incompetent. Would not help carry suitcase up stairs even though there is no lift. Refused to help book tours/entry tickets etc., refused to put me in contact with tours/agents, check-in took a very long time, seemed like the rude guy just wanted to waste my time. Internet the worst I have experienced across all of China. Stayed at many places in China and this place was by far the worst, terrible service and room quality over promised, under delivered and over priced. Oh and every time you return to the hotel, you’re welcomed by the smell of cat pee and poo as you enter reception 🥰💩 This is the first review of my stay here, I had the misfortune of staying another night here on a separate, regrettable booking and the service was even worse.