Beautiful property, amazing gardens and fantastic hotel rooms

Stayed in April 2025

It’s absolutely beautiful, like a tourist attraction on its own with its own history and culture, residing on a very large compound facing the West Lake, with beautiful landscaped gardens and villas. As we stay at building 7 which is far away from the main building 8, we are glad that there is a reception at building 7 which makes it very convenient that we could get taxis and do our checkouts. The room is beautiful. The toilet floor is heated and so is the toilet seat, which makes it comfortable to use in winter. There are luxurious accompanying toiletries and room facilities. It is a perfect resort to relax in with a private part of the West Lake to enjoy. To get to other places, one would need a taxi as the attractions are rather too far to walk. But it is possible for taxis to ride directly to the building where we stay which makes it convenient.

Stayed in December 2024

Everything was incredible!

Incredibly beautiful location on the west shore of West Lake. Beautiful grounds - like staying in a nature park / Chinese Garden. Breakfast was an amazing bounty of Chinese and western dishes - everything was fresh and expertly prepared. Great location for visiting the West Lake region.

Stayed in November 2024

None

Best secluded location in hangzhou west lake area. the place is kept in pristine condition and staffs were all friendly and helpful. The food was excellent, the prices were reasonable. Guess room was spacious, clean and well maintained

Stayed in November 2024

Pretty good

Stayed in November 2024

Price for the breakfast could be lower. Instruction for parking can be better.

Breakfast was ok, good variety, but on the pricey side.

Stayed in October 2024

None

Is very beautiful hotel and lovely gardens with Chinese water lily ponds. Situation right at West Lake, the views are spectacular. So serene and calm anywhere you walk in the garden. Staffs are very professional, efficient and helpful. Food at both cafe and Chinese restaurant are very tasty and creative.

Stayed in August 2024

Nothing

The gardens were beautiful and the views of the surrounding lake were breathtaking

Stayed in June 2024

Beautiful garden with traditional Chinese themed architecture and hotel rooms. Highly recommend that you take a morning stroll along the west lake. I would definitely come back again for vacation!

Stayed in April 2024

Beautiful place to stay!

Stayed in May 2024

I needed a tutorial on how to operate the toilet seat. Had so many features an options. It was pretty advance. I didn't know how to turn off the feat feature. Controls were in Chinese and I couldn't figure it out. Probably showing my age a bit on this.

You'll feel like a king staying at West Lake State Guest House. The absolute best place I've ever stayed in my 50 years of life. You'll see that many world leaders have stayed here because of the traditional and beautiful property and grounds. The breakfast was first in class. Walking around the grounds is a joy in itself. Security and safety is of utmost importance to the hotel and it shows.

Stayed in May 2024

Non.

everything is good, breakfast, location and room.

Stayed in May 2024

Beautiful surroundings and very attentive staff. The pictures on the website do not do the hotel justice at all. The food is great too!

Stayed in March 2024

Nothing

We got free upgrade to a building 8 room - was very spacious and quiet, amazing views from the balcony. Breakfast was really great value and delicious. The whole area was just very beautiful. I would definitely go back and stay again!

Stayed in December 2023

Nothing

Great breakfast spread! A nice, tranquil place for a nice retreat.

Stayed in December 2023

The hotel car ride from Hangzhou to Wuzhen was too expensive i.e. RMB 1k

The staff were helpful and friendly, in particular the driver 赵师傅，concierge staff 小陈 (who helped us to book CBA tickets and order food from 饿了么）and 小朱

Stayed in December 2023

Great location, 5-star property & service standard.

Stayed in December 2023

A good view. Food is great.

Stayed in October 2023

Brilliant location, thoughtful and helpful staff . Specially thanks to staff Chen Jie ( 陈洁）delivered the little gift to the room, make us stay more welcome. The unique way of delivery kid’s package is best way to cheer up the kids travelling with adults. It is very impressed and excited to start holiday in West Lake State Guest House.

Stayed in July 2023

we loved everything

excellent

Stayed in July 2023

Nothing

Everything is excellent. Food, facilities, staff, room. I travelled with my big family including my 90-year old grandma as well younger kids. It was a very nice stay.

Stayed in June 2023

Nothing

Everything is good. Food, staff, room, everything really.

Stayed in June 2023

Traffic

Love the environment and the breakfast.

Stayed in March 2023

The room carpet was dirty

The garden view quite nicely, but the room and lobby is looking pretty old.

Stayed in April 2025