Reviews of West Lake State Guest House
18 Yanggongdi, Xihu, 310007 Hangzhou, China

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Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewThe garden view quite nicely, but the room and lobby is looking pretty old.
The room carpet was dirty
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewReviewed: 2 April 2025 · Stayed in April 2025
Verified reviewBeautiful property, amazing gardens and fantastic hotel rooms
Reviewed: 12 January 2025 · Stayed in December 2024
Verified reviewReviewed: 23 December 2024 · Stayed in December 2024
Verified reviewIt’s absolutely beautiful, like a tourist attraction on its own with its own history and culture, residing on a very large compound facing the West Lake, with beautiful landscaped gardens and villas. As we stay at building 7 which is far away from the main building 8, we are glad that there is a reception at building 7 which makes it very convenient that we could get taxis and do our checkouts. The room is beautiful. The toilet floor is heated and so is the toilet seat, which makes it comfortable to use in winter. There are luxurious accompanying toiletries and room facilities. It is a perfect resort to relax in with a private part of the West Lake to enjoy. To get to other places, one would need a taxi as the attractions are rather too far to walk. But it is possible for taxis to ride directly to the building where we stay which makes it convenient.
Reviewed: 30 November 2024 · Stayed in November 2024
Verified reviewIncredibly beautiful location on the west shore of West Lake. Beautiful grounds - like staying in a nature park / Chinese Garden. Breakfast was an amazing bounty of Chinese and western dishes - everything was fresh and expertly prepared. Great location for visiting the West Lake region.
Everything was incredible!
Reviewed: 29 November 2024 · Stayed in November 2024
Verified reviewBest secluded location in hangzhou west lake area. the place is kept in pristine condition and staffs were all friendly and helpful. The food was excellent, the prices were reasonable. Guess room was spacious, clean and well maintained
None
Reviewed: 27 November 2024 · Stayed in November 2024
Verified reviewPretty good
Reviewed: 22 November 2024 · Stayed in November 2024
Verified reviewReviewed: 4 November 2024 · Stayed in September 2024
Verified reviewReviewed: 3 November 2024 · Stayed in November 2024
Verified reviewReviewed: 29 October 2024 · Stayed in October 2024
Verified reviewBreakfast was ok, good variety, but on the pricey side.
Price for the breakfast could be lower. Instruction for parking can be better.
Reviewed: 25 October 2024 · Stayed in October 2024
Verified reviewReviewed: 25 October 2024 · Stayed in October 2024
Verified reviewReviewed: 21 October 2024 · Stayed in October 2024
Verified reviewReviewed: 16 October 2024 · Stayed in October 2024
Verified reviewReviewed: 15 September 2024 · Stayed in September 2024
Verified reviewReviewed: 6 September 2024 · Stayed in June 2024
Verified reviewReviewed: 9 August 2024 · Stayed in August 2024
Verified reviewIs very beautiful hotel and lovely gardens with Chinese water lily ponds. Situation right at West Lake, the views are spectacular. So serene and calm anywhere you walk in the garden. Staffs are very professional, efficient and helpful. Food at both cafe and Chinese restaurant are very tasty and creative.
None
Reviewed: 12 July 2024 · Stayed in July 2024
Verified reviewReviewed: 30 June 2024 · Stayed in June 2024
Verified reviewReviewed: 19 June 2024 · Stayed in June 2024
Verified reviewThe gardens were beautiful and the views of the surrounding lake were breathtaking
Nothing