Pick up service made it so easy and took away any stress. Amazing staff who went the extra mile to help us out. Great breakfast. Walkable to cable car ticket office and main gate

Stayed in September 2025

Nothing in special, but would had been good to have a gym

The facilities that the hotel has and also in the room (e.g. washing machine in the room, terrace, candies) as well as the kindness of the staff and help at every moment. Breakfast was also really good!

Stayed in September 2025

This place is magnificent. Excellent location, accommodation and service.

Stayed in September 2025

Everything was excellent, exceptional service from the crew, they have airport pick-up shuttle service and it’s very helpful

Stayed in September 2025

We didn’t like that despite the face the advertisment shows a picture with mountain view, the view from the balcony room is towards another building so absolutely nothing to see on the balcony. Also, there was a small crack in the floor and the breakfast is average.

We liked the fact that the staff took us from the train station and also dropped us of. The staff was always friendly and helpful. They provided us free detergent for laundry and took care of the drying part.

Stayed in August 2025

Attentive staff, big room with washing machine, breakfast included

Stayed in September 2025

A very short trip away from Tianmenshan, transfer from and to the train station was flawless.

Stayed in August 2025

As it was on pictures

Stayed in August 2025

Staff were very kind and helpful, they even brought us to the airport with two cars for free. The manager herself drove us there ..:)

Stayed in August 2025

Breakfast

Bed

Stayed in July 2025

Good location near Tianmen Mountain and room was spacious. Despite our limited Chinese, the staff were nice and helped us order food in when we weren’t feeling well.

Stayed in August 2025

The space in the room

Stayed in August 2025

Lovely stay, and Lin was very helpful.

Stayed in August 2025

We appreciated the airport pick-up and the room upgrade. The hotel is situated 10min walk from the Tianmen cableway. Clean and modern room with a great view

Stayed in July 2025

Nothing

Amazing Hotel with free transfers from/to west train station. The staff were very responsive to our requests and although limited English, there are APPs available for conversation translation you will need to use - we appreciated staff patience and perseverance, 10 out of 10. Lovely western breakfast available and with a 6am start if needed. Rooms are clean and tidy with lots of space, good aircon. Small shop on site with essentials including walking pole CNY25. Highly recommend using DIDI as Hotel is a 15 min walk from main area/ cableway. Overall excellent service.

Stayed in August 2025

The WiFi had issues that he sought to correct but the engineer couldn’t so as a digital nomad that was significant. But when I asked to cancel 2 of my 3 nights booked there because of it, for the first time in 10 years the hotel agreed and refunded my other 2 nights. Of course the surrounding area is filled with incredible sites.

Nice room with indoor balcony, large shower with hot water and nice sized bathroom, firm bed, excellent location and very accommodating proprietor, Jerry! I liked the casual setting and being a few steps from many restaurants

Stayed in July 2025

The location is great for the Tianmen entrance A and park, and the airport; however is a bit far from the rest of the city

The staff was nice, the room was clean and very spacious with comfortable beds! The bathroom was huge as well and clean, as the main room. The breakfast was very good!

Stayed in July 2025

Pretty good facilities and breakfast but the best part was the attitude of the girls in the hotel - very friendly, helped with every question or request despite not being able to speak English. Overall 10/10 stay.

Stayed in July 2025

Spacious Rooms. Booked two bedroom suite. Got free upgrade to bigger room three bedroom with auto Majong Table. Very accommodating staff. Specially Front Desk supervisor. Plenty of free Bottled water provided. Breakfast at VIP Western was Excellent.

Stayed in July 2025

Deluxe Queen room spacious, well appointed, clever layout and even had a balcony; VIP Western B’fast excellent w/ service even. Highly recommended

Stayed in July 2025

The personal does not speak english (problem in all china) but they communicate with translation devices. So it is not a big problem, and it is the same as in whole china

The hotel is amazing, the rooms are very luxury. Integrated spekears, bathroom in the middle of the room, automatic windows, etc. The bathroom has also all the confort of a premium hotel.

Stayed in June 2025

Our room was huuuge

Stayed in June 2025

The staff was very helpful. The property was in the right location of where we needed to go. The pictures reflect the actual rooms. They were at the airport when we arrived… our plane was delayed. Felt welcome as we checked in. I would definitely recommend this place.

Stayed in June 2025

Nothing really

Very spacious rooms, super comfortable Staff is friendly and will receive you with some tea

Stayed in June 2025