Everything was right.

The owner, Vivian, makes your stay truly feel like home. She is like a caring family member who waits for you every morning in the kitchen with a freshly prepared breakfast, gives you tips and recommendations for sightseeing depends on your needs and preferences. She is very pleasant to communicate. The home itself also is not like a typical hotel. The space is warm, cozy, have all necessary. If you come with a huge and heavy luggage it’s better communicate it in advance to be provided the room on the first floor! There are also a couple of good coffee specialty shops just around the corner. Highly recommended!!

Stayed in August 2025

Everything. I'm so glad I chose to stay here. The room was great, and the location quiet. Vivian was absolutely wonderful and the breakfast was so good that it might be my favourite ever guesthouse meal.

Stayed in August 2025

Good breakfast, good coffee, good tea, good host

Stayed in July 2025

the location can be a little deserted at night but the experience there made me want to go back soon

loved the little interactions with the host! breakfast was great and the place was clean!

Stayed in June 2025

Nothing

Vivienne was a great and helpful host Delicious and different breakfast every morning

Stayed in April 2025

Nil

A cozy homestay. Staff was friendly and spend time to interact with us. Sharing experience and recommend places to visit. The location is near the Tai Zi Wan Garden, Xi Hu's Su Ti is like 30mins walk from the homestay. They provide different type of breakfast on our 2 night stay. There a few restaurants around the neighbourhood that provide decent local food. There is also a convenient store within 3 mins walk. In fact, this was my second time staying here, and still they provided excellent service.

Stayed in March 2025

The place was in the quieter part of West Lake, yet getting to all the popular sites was easy. The hostess was very kind, informative, and attentive. Thumbs up!!

Stayed in April 2025

I wish the place was a bit closer to the bus station but otherwise it’s all great.

First of all, Vivian, the host, is a very friendly, helpful and kind lady that made my stay very comfortable and cozy through: 1) she helped me out with Alipay installation (which is a must at least in Hangzhou); 2) greeted me with tea and homemade cookies; 3) let me taste some other sweet stuff with nuts (delicious by the way); 4) washed my jeans (nothing couldn’t get wet in those rainy days, even the clothes in the luggage); 5) provided some recommendations for sightseeing, etc. Secondly, the place is really clean and cozy. It is really clean as my nose was not blocked. Also, spacious room with everything that you need. And, of course, tasty breakfast (homemade as well).

Stayed in April 2025

Nothing

Vivian was an exceptional host! So kind and helpful ☺️ Breakfast was delicious too!

Stayed in March 2025

Nothing.

The place is in a beautiful area close to West Lakes and other parks. The apartment is very well kept with a fantastic hostess, Vivian, who made us breakfast upon request and many delicious sweets. I highly recommend this place. It feels like having a home in this paradise :)

Stayed in March 2025

Literally everything was a good thing

The entire experience was amazing - I would stay for longer if I could !! Vivian provides the best service and hospitality I have ever witnessed traveling!

Stayed in March 2025

Hospitality in its fullest sense. We can’t put into words how well we were taken care of. From the moment we arrived until our departure, everything was perfectly arranged. She even gave me a small gift for Women’s Day. It truly warms my heart that someone with such passion and love wants to pamper us. She makes the entire breakfast herself—super fresh and absolutely delicious. The room was spotless and beautifully decorated. Unfortunately, we could only stay for one night, but we hope to return soon. It was simply fantastic!

Stayed in March 2025

Beautiful house and area very good location and the wonderful hos attending to evry detail.

Stayed in February 2025

Conveniently located near Xihu and scenic gardens. The tranquil and quiet location of the homestay along with the warm & thoughtful hospitality provided a conducive environment for rest & respite. The rooms were cozy, clean and well furnished. Appreciated the heated floors in the bath areas of the room. Enjoyed the variety and delicious daily breakfast. The owner (Vivian) was very friendly and helpful in providing travel suggestions & advice.

Stayed in January 2025

NA

Loved our stay at Rock & Wood Cozy House! Vivian was a great host and very accommodating! The house was well decorated and homey. The location was great. Vivian served as tea and snacks upon arrival, and provided a great breakfast in the morning. Highly recommended!

Stayed in December 2024

Nothing.

Everything! We had such a great stay that I have recommended the place to my friends.

Stayed in December 2024

Location in quiet area not far from lake

Stayed in November 2024

Super friendly owner.

Stayed in November 2024

Clean, cozy and really cute place!! Superb hospitality and very accommodating host ❤️ Allowed us to check in early and store our luggages on the last day too. Also really loved the homey and filling breakfast 💖

Stayed in November 2024

Nil

The room was a decent size, very clean and well designed with all we need. Many thoughtful little details and homecook breakfast was delicious. The house is in the west lake scenic area, as the weather was so cooling, we took a 10 mins stroll walk to lake. 20 mins drive to Hefang Street and Lingyin temple. The host Vivian was very helpful and friendly, she woke up at 6am to send us off and helped us book the taxi to the train station when we couldn't get one. I left my charger in her place and.without hesitation, she agreed to mail it to me when. I was in GZ. I highly recommend Rock&Cozy House.

Stayed in October 2024

We had a wonderful stay at this Rock and Cozy place! The host Vivian was incredibly friendly and professional, making communication easy in both English and Chinese. The place was spotless and very convenient, with a beautiful osmanthus tree just outside the balcony that added a lovely touch to the atmosphere. Breakfast was delicious and a nice bonus. It's a perfect spot for families, and we will definitely be back again! Highly recommend!

Stayed in October 2024

Possibly a small fridge would be Nothing really , though no fridge in the room which would be an added bonus

The breakfasts were great ,made by Vivienne and her helper . One day was more British, one day Chinese . Vivienne was so helpful planning our days too and answering questions about the area . Our room was very comfortable and quiet. The location near the lake was ideal and the local restaurant nearby was excellent

Stayed in October 2024

Nothing

We loved the house. It’s far from the hustle and bustle of the city but very close to the West Lake, which you can explore by foot from here. The rooms are impeccable- not only are they very clean but I really enjoyed the layout. Everything has its place and they feel quite spacious. The host is amazing! She’s very kind and helpful. The breakfast which is freshly prepare by her and her friends each morning is the cherry on top :)

Stayed in September 2024

Vivian is a great host and we loved our stay at Rock&Wood. She was helpful when it came to planning our days and with any help we needed with translations. We would definitely say at Rock&Wood if we come back to Hangzhou.

Stayed in August 2024