Reviews of Rock&Wood Cozy House

The owner, Vivian, makes your stay truly feel like home. She is like a caring family member who waits for you every morning in the kitchen with a freshly prepared breakfast, gives you tips and recommendations for sightseeing depends on your needs and preferences. She is very pleasant to communicate. The home itself also is not like a typical hotel. The space is warm, cozy, have all necessary. If you come with a huge and heavy luggage it’s better communicate it in advance to be provided the room on the first floor! There are also a couple of good coffee specialty shops just around the corner. Highly recommended!!

Everything was right.

Everything. I'm so glad I chose to stay here. The room was great, and the location quiet. Vivian was absolutely wonderful and the breakfast was so good that it might be my favourite ever guesthouse meal.

Good breakfast, good coffee, good tea, good host

loved the little interactions with the host! breakfast was great and the place was clean!

the location can be a little deserted at night but the experience there made me want to go back soon

The location is near most attractions in Xi Hu and the host is very friendly and warm. It feels like I am staying with my extended family.

Nothing much to pick on and it's a home stay. If there's more entertainment (TV channels) in the room will be better as we're kind of stuck for a bit due to the rain. The family suite was also not connected which we thought it was.

Vivienne was a great and helpful host Delicious and different breakfast every morning

Nothing

A cozy homestay. Staff was friendly and spend time to interact with us. Sharing experience and recommend places to visit. The location is near the Tai Zi Wan Garden, Xi Hu's Su Ti is like 30mins walk from the homestay. They provide different type of breakfast on our 2 night stay. There a few restaurants around the neighbourhood that provide decent local food. There is also a convenient store within 3 mins walk. In fact, this was my second time staying here, and still they provided excellent service.

Nil

The place was in the quieter part of West Lake, yet getting to all the popular sites was easy. The hostess was very kind, informative, and attentive. Thumbs up!!

First of all, Vivian, the host, is a very friendly, helpful and kind lady that made my stay very comfortable and cozy through: 1) she helped me out with Alipay installation (which is a must at least in Hangzhou); 2) greeted me with tea and homemade cookies; 3) let me taste some other sweet stuff with nuts (delicious by the way); 4) washed my jeans (nothing couldn’t get wet in those rainy days, even the clothes in the luggage); 5) provided some recommendations for sightseeing, etc. Secondly, the place is really clean and cozy. It is really clean as my nose was not blocked. Also, spacious room with everything that you need. And, of course, tasty breakfast (homemade as well).

I wish the place was a bit closer to the bus station but otherwise it’s all great.

Vivian was an exceptional host! So kind and helpful ☺️ Breakfast was delicious too!

Nothing

The place is in a beautiful area close to West Lakes and other parks. The apartment is very well kept with a fantastic hostess, Vivian, who made us breakfast upon request and many delicious sweets. I highly recommend this place. It feels like having a home in this paradise :)

Nothing.

The entire experience was amazing - I would stay for longer if I could !! Vivian provides the best service and hospitality I have ever witnessed traveling!

Literally everything was a good thing

Hospitality in its fullest sense. We can’t put into words how well we were taken care of. From the moment we arrived until our departure, everything was perfectly arranged. She even gave me a small gift for Women’s Day. It truly warms my heart that someone with such passion and love wants to pamper us. She makes the entire breakfast herself—super fresh and absolutely delicious. The room was spotless and beautifully decorated. Unfortunately, we could only stay for one night, but we hope to return soon. It was simply fantastic!

Beautiful house and area very good location and the wonderful hos attending to evry detail.