Reviews of Fresh House Hotel - West Lake Qingchun Branch
Front desk, 1/F, Block A, Jinhe Building, No. 87 Qingchun Road, Shangcheng District, Shanghai, China, Shangcheng, 310000 Hangzhou, China
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewI liked the room and the staff
I didn’t like that my room was in the 32nd floor and the elevators are always busy. Also, there’s a lot of traffic in the area and can get noisy in the room when drivers honk their horns.
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewGreat location, next to a mall food court and walking distance to metro/bus. The view was also beautiful.
There were just some practical things missing in the room that made it a bit difficult, like hooks in the bathroom to hang up towels and a mini fridge. The location is also difficult for Didi drop-off since the intersection is very crowded.
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewRoom was cosy and bed very comfortable, a little dated but good value and good location
A bit hard to find as it is in a tower block, better to follow the address rather than the link to satnav.
Reviewed: 2 April 2025 · Stayed in March 2025
Verified reviewReviewed: 22 January 2025 · Stayed in January 2025
Verified reviewReviewed: 10 January 2025 · Stayed in December 2024
Verified reviewi initially just booked for 3 days , stayed for 3 weeks in the end haha ! very friendly staff and the room was really big, very clean, nice view of the west lake and the city.... can recommend 100%
Reviewed: 5 January 2025 · Stayed in January 2025
Verified reviewEverything was nice!
smokers in the lobby area and staircase
Reviewed: 2 January 2025 · Stayed in January 2025
Verified revieweverything was great
Reviewed: 18 December 2024 · Stayed in December 2024
Verified reviewstaff, especially the girl who helped me in the evenings
Reviewed: 29 November 2024 · Stayed in November 2024
Verified reviewthe location to F&B was good its tucked away at a small corner - so need to keep your eyes sharp for that reason.
It was too cold in the room and the staff did not tell us how to use the air condition/ heater till we figure it out the next day
Reviewed: 24 August 2024 · Stayed in July 2024
Verified reviewReviewed: 25 July 2024 · Stayed in July 2024
Verified reviewStaff were helpful
Room a bit gloomy. Gives off a not so good vibe.
Reviewed: 1 July 2024 · Stayed in July 2024
Verified reviewThe property is in close proximity to many scenic areas. But the absolute treasure of this hotel is the helpful and friendly staff. Despite the language barrier, they assisted me with my requests. Thank you!
Reviewed: 1 June 2024 · Stayed in May 2024
Verified reviewConvinient place near touristic attractions, modern rooms, friendly staff
Visa not accepted only Cash and Unipay cards.
Reviewed: 3 April 2024 · Stayed in April 2024
Verified reviewReviewed: 2 January 2024 · Stayed in January 2024
Verified review