Everything was perfect

Very clean and very nice staff

Stayed in August 2025

Na

We stayed at cendre hotel, suzhou from 22 July to 24. The room was clean, spacious, well designed. The staff was very kind and understanding. Mr Mei helped us with a well thought itinerary, which included a visit to lily watertown which is a less touristy place and had many opportunities of taking nice photography. He also recommended us to a nice vegetarian meal at xiuyan temple and we are super grateful for that.

Stayed in July 2025

None

Staff; location; …

Stayed in August 2025

The location is a bit far from metro station, but it’s nearby a bus station. Isn’t very ideal for people who take a lot of metros

Nice interior design. Nice living experience with very good price !!

Stayed in August 2025

Everything was perfect

The staff was very helpful .They went the extra mile. Good breakfast and good location. They brought me to the workshop for restoration fold books . It was most interesting because I am a Restorator.

Stayed in August 2025

Breakfast was good, mostly oriental with rice, noodles, and local dishes. While fresh and filling, it could be improved by adding more continental options.

Absolutely loved my stay here! 🌟 The property is beautiful, super clean, & really well maintained. It’s in a great location—right next to a premium residential area, which makes for peaceful, safe night walks with lovely walkways. There’s even a grassy walking area within the hotel complex itself, which adds such a nice touch. The staff were fantastic—super polite and easy to communicate with in English, which made everything smooth and welcoming. Special shoutout to Mr. Mae, who was extremely helpful, very cooperative, and had a great command of English—he was quick to solve any issues we had. Mr. Nick was incredibly warm and caring, who went out of his way when we were struggling to return to hotel. And Mr. Han was a lifesaver—he helped us book cabs and even arranged bullet train tickets when we were struggling with the language barrier. There are many more names I could mention, which just shows how well-trained & genuinely helpful the entire staff is. 👏 I stayed in one of the designer rooms—no smell of smoke, just fresh, clean air and spotless corridor carpets. The bed was incredibly comfy, and the sheets and pillow covers were crisp, white, and super clean. And the pillows? So soft I genuinely considered smuggling one into my suitcase—kidding! (…sort of 😄) Air conditioning worked perfectly, which was a relief after long days out. And speaking of relaxing—if you book a premium room, the bathtub is amazing. After a hard day’s work, soaking in that tub was exactly what I needed. Laundry facilities were in-house — super convenient and well set up. There’s a grocery store and a pharmacy just nearby, which came in handy, and one of the city’s famous barbecue spots is right around the corner—don’t miss it! Connectivity is great too. There’s a shuttle to Huqiu Bridal City for just 1 RMB, and the bus stop is really close to the hotel. All in all, if you’re looking for a clean, budget-friendly hotel that’s totally worth the money, this place is truly a hidden...

Stayed in July 2025

nope

Good service, and very helpful attendent. They help us to book a few places for visiting.

Stayed in June 2025

Breakfast left a little to the imagination, but certainly wasn’t bad by any means

Exceptional staff went out of their way everyday to make us feel at home. Nice and peaceful location. Restaurant is also a bit of a hidden gem.

Stayed in May 2025

This hotel is very close to the train station, and the staff, including the hotel manager and the director, provide excellent service. The handle of my suitcase broke, and the hotel helped me get it repaired — they even replaced it with an original handle. They were incredibly helpful and the service was outstanding. The next time I come to Suzhou, this will be my only choice for accommodation.

Stayed in May 2025

Not a deal breaker - we knew the location of the hotel was slightly further out from the main tourist areas, about a 20 min Didi ride out. That said, it was a quieter location away from the crowds which we appreciated.

The staff gave us very good suggestions on where to go and how to get around. Rooms were comfortable

Stayed in April 2025

Could smell smoke from other guests coming into our room through vents (same as everywhere we stayed in china)

Lovely rooms, big, stylish and spacious, clean and very comfortable bed.

Stayed in May 2025

Very friendly and helpful staff, spoke English very well

Stayed in May 2025

The room was huge and modern. The staff was friendly and welcoming. They added me on WeChat and I was able to ask for assistance and a late check out from my room. The restaurant downstairs was amazing and had very authentic Chinese food over all the best experience would definitely come again.

Stayed in April 2025

It would be nice to have coffee service to enjoy in the garden

Miss Li five stars!

Stayed in April 2025

a bit far away from everything.

great laundry facilities and fairly good breakfast

Stayed in April 2025

Some of the dishes to pick up food in the breakfast area were not cleaned carefully and had a little bit of stain.

This hotel’s hospitality is on another level and I was surprised. The room and hotel were clean and has beautiful modern design. You have access to free gym and laundry. Breakfast was delicious. The staffs were extremely friendly and helpful. The location is close to many great attractions. Walking from closet Huqiu station can take around 15mins so the closest station is far but there are some bus stops very close to hotel. Mr May was extremely helpful during my stay. He even took me to the bus stop and waited together to make sure I get on right bus to go to Suzhou railway station on my last day of stay. I was very lucky because my stay coincide with hotel’s free culture explore tour. It was a walking tour from Hotel to Xiyuan temple, Lingering garden, Shantang street and Ximinqiao market. The hotel staff even helped to get lunch ( famous vegetarian noodle & vegetarian bun at Xiyuan temple) and Suzhou’s famous snacks & drinks in Ximinqiao market. The hotel also gave free sourvenir (a hand-drawn bookmark from a famous artist) in Shantang street. I was able to understand more about Suzhou’s culture and history after the tour. All of the activities were free. It seems that the hotel also will prepare tours for other routes in the future too. I would definitely stay in this hotel again next time I come back to Suzhou and join another tour. Tip: if it’s a walking tour, make sure you have sunblock, bringing hat or umbrella since it can be quite sunny outside.

Stayed in April 2025

Friendly staff and good facilities

Stayed in April 2025

Good price, clean and comfortable stay

Stayed in April 2025

I had a great stay at Cendre Hotel. The room I had was very comfortable and very clean. Had everything I needed. The staff were very helpful with many suggestions for my stay in Suzhou. The hotel has co-living spaces and work spaces throughout the hotel both indoor and outdoors. It has a nice outdoor garden area to relax in. Laundry facilities were also available. This is great for digital nomads and longer stays. The breakfast was very good, lots of choices and everything was delicious. You can walk about 10-15 mins to bus stop, subway stop, Tiger Hill and the top of Shantang Old Street. 10mins away is a convenient store. Maybe 15-20 min walk is Lingering Garden. Highly recommend.

Stayed in April 2025

We had a bit of dispute because the hotel mistakenly charged me twice of my stay bill. I paid through WeChat and Wise Card which both went through and could not get the refund from Wise because the hotel has not refunded. I asked for the receipt so I could use it for complain to Wise but they said there is no such receipt. Now Wise Card refused to refund me of the double charge because I couldn’t provide the receipts from the hotel.

Everything is good

Stayed in April 2025

The room is big, front desk staffs are helpful and always with smiley face. 1 thing to improve - laundry facility only 1 dryer, user has to wait long hours especially at night or early morning.

Stayed in April 2025

Friendly staff. Restaurant for dinner. Nice garden

Stayed in March 2025

The chairs and tables in the dining room could have been a bit cleaner.

We loved our stay at Cendre hotel. The room was spacious, clean, and well appointed. Housekeeping did a great job. Facility was great, including a gym and convenient laundry room. There are peaceful outdoor spaces to sit and relax. The location was convenient by taxi to many sightseeing spots. The staff was very kind and helpful. Mr. May recommended Xiaohuanxi restaurant to us and we liked the food so much, we went for dinner there twice. Thank you very much!

Stayed in March 2025

Great location

Stayed in February 2025