Reviews of Sun Garden Hotel

The location was excellent, the staff very friendly and the shuttle to Shenzhen North Station is an additional plus. Specially the chef of the breakfast greeted us very friendly in good English and made sure we had everything we wanted. It was a nice way to wake up.

The photos accurately reflect reality. The room is spacious and comfortable. The bathroom is well-equipped, clean, and spacious. There were no issues with cleanliness.

The establishment itself is excellent. The only downside was the quality of service and the reception provided by the night staff. We arrived late at night, and the front desk staff was not welcoming. Since we do not speak Chinese, communication was difficult, and the staff showed neither patience nor willingness to facilitate the exchange, not even through translation apps. We’ve traveled across China and understand the challenges of the language barrier, but this was the first time we were met with such visible annoyance—even exasperation (they sighed at us)—simply because we didn’t understand. No effort was made to help us find our way or communicate. I would like to emphasize that this issue only involved the night staff. At breakfast, the person in charge was kind and welcoming, and took the time to help us understand each dish.

Good value for money, breakfast included, pretty clean and comfortable room

Staff did not speak english at all and if they did they refused to speak it. Only the buffet attendant spoke english

The location in the Booking app is incorrect. When calling the staff they don’t speak a single word of English. You need to copy paste the GPS coordinates into Apple Maps.

They had a good spread for breakfast and there were enough vegetarian options to make it worthwhile paying for it. The hotel is conveniently located near Shenzhen North station (important for us).

Their “gym” facility is laughable. There’s 2 treadmills and an elliptical in the same room as stacks of chairs. They should remove it from their offered facilities list. Their staff also had difficulty communicating and their WiFi doesn’t work without a China number (so their staff had to set it up). Even after setup, it was almost unusable due to speed. Nothing loaded on it. The last thing is that ‘Sun Garden Hotel’ doesn’t show up on Didi. We had to find out ourselves that it’s called ‘Xinmao Garden Hotel’.

The location is nice - various shops and food spots are nearby. It's quite close to the North Railway Station. Staff is very nice, the chef was very friendly and helpful. He also speaks English, so it helps a lot. Beds were quite comfortable. Breakfast was alright. The fact that there was something vegetarian friendly (noodles with vegetables) was a plus. A free shuttle car to the train station was nice.

WiFi was very frustrating as it was quite slow. Could be a bit cleaner, especially under shower.

Breakfast was ok, location was very bad. Sorry, but the staff was very very uncompetent. Maybe in China it is normal not to understand any word in english even with google translator, but they dont understand anything. I you have an international hotel, you should understand at least something.

If the staff would be more competent, what they are doing there.

The location is pretty good. There are many shops nearby and a mall as well. Breakfast is reasonable. Train station is also accessible by foot.

People are allowed to smoke at the restaurant and the corridor.

Location is good, staff very good, breakfast good, room clean and comfortable ,

Fast checkin Fast lift Clean room 2km from Shenzhen north railway Very low price

Small room Breakfast very simple

Hotel room was good based on the price.

The staff at the front desk were helpful and friendly. We were reimbursed for the taxi ride from the train station to hotel when the hotel shuttle broke down and got cancelled at the last minute.

The barn door of the bathroom did not slide closed all the way and left a gap which was very uncomfortable for the user.

Fortunately, during check-in there happened to be a young man there who spoke English which was very helpful. Unfortunately, I missed breakfast. The bed was very comfy and the room was spacious enough for one person. The water pressure from the shower was very nice.

The distance from the nearest metro station was ok, but I thought it was closer.