Reviews of Ausotel Smart Baiyun International Airport T2-Canton Fair Free Shuttle 15 Oct to 4 Nov
Intersection of Hang'er Road and 3rd Konggang Road, Southeastern Working Section of Baiyun International Airport, Baiyun, Baiyun District, 510470 Guangzhou, China
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewBuffet breakfast was amazing.
Reviewed: 10 August 2025 · Stayed in June 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewall the services where great
7 days
Hello, dear guests! Thank you for your detailed review of us. I am very sorry for our shortcomings. We will do our best to help you. The hotel is adjacent to Guangzhou Baiyun International Airport. It has a beautiful environment and lush green trees. It is only a 5-10-minute drive from the airport. It can also be reached within 15-30 minutes by Sunac Park and Guangzhou North Station. Free gyms, self-service laundry rooms, etc. provide comfort and convenience for travelers. I hope that every trip you have, I look forward to your arrival!
Hello, dear guests! Thank you for your detailed review of us. I am very sorry for our shortcomings. We will do our best to help you. The hotel is adjacent to Guangzhou Baiyun International Airport. It has a beautiful environment and lush gr… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewAll good ni
Nil
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewNice and close to the airport
Only one person speaks English, WiFi very bad did not work on our phones, breakfast not much to choose from, everything was empty, staff at the cafe not willing to help us the room had kids playground in it, it should be removed so we can have a bit more space.
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewPerfect choice if you are staying for one night for flight connection overnight.Free airport shuttle bus is very convenient as well.
No restaurant near by, so you have to use the one inside the hotel
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewWonderful, helpful staff. Very close to the airport. The bed was very comfortable.
The hotel rooms were very spacious but need a bit of refurbishment. Especially the bathroom and toilet. But I did enjoy my brief stay.
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewGreat place to book if you have a long transit time. We were able to check in early which was amazing. The shuttle bus was easy to organise - we ask the help desk staff to call the hotel for us. Spacious room with everything you need plus air con. Restaurant downstairs is also very good and decent prices.
Wifi didn't work but wasn't an issue for us as we were just sleeping/showering between flights
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewWe had a 15hr layover and this was perfect! We messaged after our booking to let them know we would be arriving at 6am and requested an early check-in. They have a complimentary airport shuttle every 40mins to pick you up and drop you off. Our room was ready on arrival which was fantastic after a 12hr flight and their breakfast buffet was superb! Great value for money! Travel toothbrushes, phone charger annd ear plugs for light sleepers all in the room. We had a 3hr nap after breakfast and then ordered a DiDi into town to do some exploring. If you’re looking for an airport hotel for your layover, look no further!!!
No big deal, just be warned that the staff don’t speak English, google translate’s fantastic. Wifi’s a bit hit and miss, you’ll survive.
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewThe hotel was great! It is clean, close to the airport with a great shuttle. also it was possible to check-in early in the morning which suited our flights a lot! We are very thankful for a great stay.
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewVery satisfying
Reviewed: 18 May 2025 · Stayed in April 2025
Verified reviewThe environment is very clean and the staff are so friendly.
Nil
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewExcellent hotel and staff! The room was very comfortable and spacious, very clean, with wonderful beds and bedding. Slippers and robes were provided. The air conditioning worked well. Most importantly, the soundproofing was excellent! The hotel is right next to the airport, but the planes taking off and landing did not disturb our sleep when the windows and curtains were closed. The blackout curtains made the room dark and cozy for sleeping, and they also helped block sound. The only minor downside was that the bathroom walls were not as soundproof—but that was manageable. The staff were very attentive and caring, helping us with every question. We arrived quite late and the hotel restaurant was already closed. At reception, they offered late-night guests free hot food—several dishes to choose from—plus tea, coffee, and a soft drink. That was a very pleasant surprise. We also got a bit lost at the airport and couldn’t immediately find the hotel shuttle stop. We messaged the hotel and they quickly guided us to the right place, where the shuttle picked us up. Honestly, we were sorry to stay only one night. I would have loved to spend several days at such a hotel! A few small suggestions to improve the hotel further: first, please add a shoehorn in the rooms. Not everyone wears slippers or sandals, and a shoehorn makes it easier to put on shoes. Second, add some furniture on the balcony. A couple of simple wicker chairs and a small table would make it much more comfortable to sit outside, enjoy a coffee, and watch the airplanes take off. Best wishes to your hotel and team! Thank you!
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewThank you for choosing to believe us in many hotels! We are really happy to be able to give you all 8 points! The 24-hour pick-up service is provided for free. If possible, you can share your wonderful stay experience with your friends and family. We also look forward to serving them! And we will keep working hard! Looking forward to your stay again~
Thank you for choosing to believe us in many hotels! We are really happy to be able to give you all 8 points! The 24-hour pick-up service is provided for free. If possible, you can share your wonderful stay experience with your friends and … Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewI liked the delivery service from the airport and also the delivery from the hotel to the Guangzhou exhibition
The inconvenience in the room because of the planes and the room. The balcony door cannot be locked because the balcony door is installed with an inclassic material. I will attach pictures. Also, the room is full of mosquitoes. Also, because the balcony door is not closed. Rainwater enters the room and causes unpleasant smells in the hotel. Bath towels are old and worn out. The rooms are very dirty. I will attach pictures that show some of what I have seen. In the end, I do not recommend this hotel. You will never be able to sleep because of the smells of the room, the frequency of mosquitoes and the annoyance of planes.
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewCleanness and Hospitality
Couldn’t find any grocery around
Dear, thank you very much for your love and praise for us. I learned that you have spent a wonderful time at our Ausotel Smart Baiyun Airport. We are in a beautiful mood. The hotel is always committed to providing warm and personalized services to our guests. Our employees have always worked hard to dedicate better service to every guest. I hope to get more recommendations from you. Looking forward to your visit again. I wish you all the best~
Dear, thank you very much for your love and praise for us. I learned that you have spent a wonderful time at our Ausotel Smart Baiyun Airport. We are in a beautiful mood. The hotel is always committed to providing warm and personalized serv… Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewNo breakfast provide
The airport bus was terrible, no organized at all , no room to put the luggage, too full and I lost one carry on shopping bag inside the bus , very unhappy
Reviewed: 27 April 2025 · Stayed in March 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified review