Reviews of 广州南站番禺长隆舒与酒店
广州市番禺区南村镇汇智一路6号锦麟万博B栋, Panyu District, 511400 Guangzhou, China
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Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 January 2025 · Stayed in January 2025
Verified reviewnothing
To potential customers wanting to book this hotel, take this as a warning and not simply as a review. My family were given a room with human waste stains on the bedsheet. We decided to not make a big fuss about it on the day itself although we did let the reception know about it. No apologies were given or any suggestion for compensation. On the day of our checkout, we decided to confront the reception about possible compensation for the aforementioned horrid experience. They not only refused to compensate or acknowledge it is their fault, they proceeded to blame us, the guests, for leaving poo stains on the bed sheet since we did not decide to escalate said issue on the day of its discovery. They mentioned how such stains would've been spotted by the cleaner and hence it is not possible that such a stained bedsheet could be the cause of the hotel, but instead by its guests. (this is reflected in the attached wechat conversation with the hotel and then refused to compensate) First of all, this is unbelievably poor customer service and treatment of their guests. not only do they fail to acknowledge their poor hygiene practices, they will push the blame onto their customers. This is not even considering the aircon broke on the first night of our stay and we had to stay up till 1am till they could sort us a room with a functioning aircon. Secondly, the location of the poo stain is at the foot of the bed, and the hotel refuse to acknowledge that we do not have children, elderly, nor pets staying at the hotel, making it all the less likely we did it. Do not stay at this hotel.
Dear guests, thank you for your stay and for the opportunity to serve you. We are very sorry that our products did not meet your expectations and could not bring you a better stay experience, we are very sympathetic and understand your experience and feelings, regarding the situation you raised, the hotel has been self-inspected and inspected by the relevant government departments, we will not be in this situation. In the event that you claim compensation for one day's room rate to you, the hotel will not be able to comply with your request. Regarding your question about the air conditioner, the hotel air conditioner is central air conditioning, which has been inspected and maintained by the engineering department to ensure that the air conditioner in each room can operate normally. At the same time, we will also strengthen staff training and improve the quality of service to ensure that every guest can enjoy a quality stay. Once again, we apologize to you and thank you for your feedback, your valuable input is essential for the improvement of our hotel. We take every suggestion seriously and strive to improve our service level to provide guests with a more comfortable and welcoming stay. Looking forward to your next stay with our comfort hotel, I believe it can bring you a new experience, you can call the front desk if you have any questions during your stay, we will do our best to solve it for you! Our comfort hotel showcases the unique charm of the hotel to guests with Nordic style, warm and considerate service. Thank you again for your valuable advice to the hotel. I hope you will pay more attention to Shuhe Hotel, the growth of Shuhe Hotel is inseparable from your support, and all the staff of the hotel look forward to your visit again.
Dear guests, thank you for your stay and for the opportunity to serve you. We are very sorry that our products did not meet your expectations and could not bring you a better stay experience, we are very sympathetic and understand your expe… Show more
Reviewed: 16 November 2024 · Stayed in November 2024
Verified reviewClean & peaceful place
Bidet pls
Dear guest, thank you for your stay and for providing us with the opportunity to serve you. We are very sorry that our product did not meet your expectations and did not provide you with a better accommodation experience; We have always been committed to providing guests with a clean and comfortable accommodation environment, and attach great importance to their stay experience; The hotel management attaches great importance to the bathtub issue you raised. Our executive suite is equipped with a bathtub. Thank you again for your sincere feedback. We will continue to work hard to continuously improve various facilities and enhance employee training to improve service quality; Looking forward to your next stay at our Shuyu Hotel, we believe it will bring you a brand new stay experience.
Dear guest, thank you for your stay and for providing us with the opportunity to serve you. We are very sorry that our product did not meet your expectations and did not provide you with a better accommodation experience; We have always bee… Show more