Reviews of Crowne Plaza Guangzhou Huadu by IHG - Free Shuttle bus between hotel to Exhibition Center During Canton Fair
No. 189 Yingbin Avenue, 510800 Guangzhou, China
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGood Location, Nice service, Friendly staff
Dear Guest, Thank you for your stay at Crowne Plaza Guangzhou Huadu. We are pleased to learn that you have enjoyed your stay and our thoughtful staff and location made your stay experience more memorable. Many guests choose this hotel because of the convenient location which is 15-minutes drive from our property and the Baiyun International Airport. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Sincerely, Eric Cheng General Manager
Dear Guest, Thank you for your stay at Crowne Plaza Guangzhou Huadu. We are pleased to learn that you have enjoyed your stay and our thoughtful staff and location made your stay experience more memorable. Many guests choose this hotel beca… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewBreakfast was good. Beds comfortable
The smell in both of the rooms we rented was musty and not fresh. And the shuttle bus frequency to airport is too long (one bus in 60 min) in my opinion
Thank you for visiting Crowne Plaza Guangzhou Huadu. We are pleased to know that you enjoy our hotel's wide variety of breakfast specialties and the comfort of our rooms.However, we sincerely apologize for the issues you encountered with your room. The lingering odor you described is absolutely unacceptable, and we take this very seriously. While our rooms undergo regular deep cleaning, your feedback highlights the need for further action. We will inspect the room thoroughly and prioritize refurbishment or specialized treatment to eliminate any residual odors. We hope this will not affect your trust in us, and we look forward to welcoming you back in the near future. Sincerely, Eric Cheng General Manager
Thank you for visiting Crowne Plaza Guangzhou Huadu. We are pleased to know that you enjoy our hotel's wide variety of breakfast specialties and the comfort of our rooms.However, we sincerely apologize for the issues you encountered wi… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe hotel staff were friendly and understood our requests. They were good with the kids. On the weekend the inflatable play bouncy castle was excellent and the kids softplay was always empty and clean.
Dear Guest, Thank you for taking time to share your valuable feedback with us. We were pleased to note that our friendly staff service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve and we will keep providing the qualified product and service. Our goal is to offer guest a comfortable, elegant living experience. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely, Eric Cheng General Manager
Dear Guest, Thank you for taking time to share your valuable feedback with us. We were pleased to note that our friendly staff service made your stay experience more memorable. We will continue to strive in delivering quality services, a… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewvery good guy Jerry Tan Senior guest servis agent 👍
Dear Guest, Thank you for taking time to share your valuable feedback with us. We were pleased to note that our friendly staff service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your highly recommendation and we look forward to your next stay with us in the near future. Sincerely, Eric Cheng General Manager
Dear Guest, Thank you for taking time to share your valuable feedback with us. We were pleased to note that our friendly staff service made your stay experience more memorable. We will continue to strive in delivering quality services, al… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewRooms
Meals
Dear Guest, Thank you for taking time to share your valuable feedback with us. We were pleased to note that our room made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Meanwhile, we take our guest comments very seriously and we will continue to improve the meals questions you mentioned. Thank you again for your highly recommendation and we look forward to your next stay with us in the near future. Sincerely, Eric Cheng General Manager
Dear Guest, Thank you for taking time to share your valuable feedback with us. We were pleased to note that our room made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewClean good location Coco in reception was very helpful and spoke great english
Dear Guest, Thank you for taking time to share your valuable feedback with us. We were pleased to note that our location and friendly staff service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your highly recommendation and we look forward to your next stay with us in the near future. Sincerely, Eric Cheng General Manager
Dear Guest, Thank you for taking time to share your valuable feedback with us. We were pleased to note that our location and friendly staff service made your stay experience more memorable. We will continue to strive in delivering qualit… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewFantastic gym and sauna facilities and a great location for a layover with plenty of options within close walking distance
Dear Guest, Thank you for your stay at Crowne Plaza Guangzhou Huadu. We are pleased to learn that you have enjoyed your stay here and our thoughtful staff and location made your experience more memorable. Many guests choose this hotel because of the convenient location – just a 15-minute drive from Baiyun International Airport. Thank you again for your feedback and support. We look forward to welcoming you back in the near future. Sincerely, Eric Cheng General Manager
Dear Guest, Thank you for your stay at Crowne Plaza Guangzhou Huadu. We are pleased to learn that you have enjoyed your stay here and our thoughtful staff and location made your experience more memorable. Many guests choose this hotel becau… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewNice & quite close to the shops and free shuttle from the airport to the hotel, Vicky Lu service with a smile and always there to help, also the 2 Bellboys always try to help when they can.
The musty smell in the corridors on the 4th floor.
Dear Guest, Thank you for coming to Crowne Plaza Guangzhou Huadu. We are thrilled to hear that our staff made a positive impression and that you found the free airport shuttle service convenient – this is exactly the experience we strive to provide for all our guests. However, we sincerely apologize for the musty smell in the corridors on the 4th floor you encountered. While our rooms undergo regular deep cleaning, your feedback highlights the need for further action. Your insights are invaluable in helping us improve. We truly hope you’ll consider staying with us again, as we would love the opportunity to restore your confidence and provide the flawless experience you deserve. Sincerely, Eric Cheng General Manager
Dear Guest, Thank you for coming to Crowne Plaza Guangzhou Huadu. We are thrilled to hear that our staff made a positive impression and that you found the free airport shuttle service convenient – this is exactly the experience we strive to… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewProximity to the airport, room was spacious and nice.
The rooms are quite old and need to be renovated/upgraded. There was a leak from the shower head, and the room carpet needs to be deep cleaned. I stayed in Foshan for half of my trip in another hotel, which had all the amenities which were here but at a very good price. That room was spot-on.
Dear Guest, Thank you for coming to Crowne Plaza Guangzhou Huadu. We are pleased to learn that your business trip here was a pleasure and that our location made your stay even more memorable. Although our hotel is 14 years old, we are still very focused on hardware and facility maintenance. Many guests choose this hotel because of its convenient location, just a 15-minute drive from the Baiyun International Airport. Thank you again for your feedback and support, and we look forward to welcoming you back in the near future. Sincerely, Eric Cheng
Dear Guest, Thank you for coming to Crowne Plaza Guangzhou Huadu. We are pleased to learn that your business trip here was a pleasure and that our location made your stay even more memorable. Although our hotel is 14 years old, we are still… Show more
Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 10 July 2025 · Stayed in June 2025
Verified reviewThe staff is always amazing and friendly... Front desk manager Coco is very professional.
I couldn't stay longer
Dear Guest, Thank you for taking time to share your valuable feedback with us. We were pleased to note that our friendly staff service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your highly recommendation and we look forward to your next stay with us in the near future. Sincerely, Eric Cheng General Manager
Dear Guest, Thank you for taking time to share your valuable feedback with us. We were pleased to note that our friendly staff service made your stay experience more memorable. We will continue to strive in delivering quality services, a… Show more
Reviewed: 9 July 2025 · Stayed in May 2025
Verified reviewReviewed: 4 July 2025 · Stayed in April 2025
Verified reviewEverything was great as always, the Breakfast and the Staff are always very nice and always preparing great food. Its always nice to see the friendly staff. Tara was most Helpful with helping me and my friends with booking the rooms together. gonna be staying there again this month. R,
We Always Enjoy our stays
Dear Guest, Thank you for coming to Crowne Plaza Guangzhou Huadu. We are pleased to learn that you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely, Eric Cheng General Manager
Dear Guest, Thank you for coming to Crowne Plaza Guangzhou Huadu. We are pleased to learn that you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Our goa… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewI was impressed by the professional and patience from Olivia, the lady at the reception desk. A lovely stay here!
Dear Guest, Thank you for taking time to share your valuable feedback with us. We were pleased to note that our friendly staff service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your highly recommendation and we look forward to your next stay with us in the near future. Sincerely, Eric Cheng General Manager
Dear Guest, Thank you for taking time to share your valuable feedback with us. We were pleased to note that our friendly staff service made your stay experience more memorable. We will continue to strive in delivering quality services, a… Show more
Reviewed: 19 June 2025 · Stayed in May 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewClean room, amazing staff, VERY helpful and polite and amazing staff. There was someone named Coco, she was super helpful and she dealt with a lot of complicated requests. Hands down the best i have seen
Dear Guest, Thank you for taking time to share your valuable feedback with us. We were pleased to note that our friendly staff service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your highly recommendation and we look forward to your next stay with us in the near future. Sincerely, Eric Cheng General Manager
Dear Guest, Thank you for taking time to share your valuable feedback with us. We were pleased to note that our friendly staff service made your stay experience more memorable. We will continue to strive in delivering quality services, a… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewGreat
Terrible wifi
Dear Guest, Thank you for taking time to share your valuable feedback with us. We are pleased to note that you were satisfied with your stay! We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your highly recommendation and we look forward to your next stay with us in the near future. Sincerely, Eric Cheng General Manager
Dear Guest, Thank you for taking time to share your valuable feedback with us. We are pleased to note that you were satisfied with your stay! We will continue to strive in delivering quality services, allowing our guests' to indulge… Show more
Reviewed: 7 June 2025 · Stayed in May 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewLocation and and look of lobby and hotel was good
On my first night room air conditioner wasn’t working i called reception they said they will send technician but no one came, next day i asked them to change room which they did, new rooms air conditioner was good but bathroom sink drain was blocked
Dear Guest, Thank you for taking the time to share your detailed feedback about your recent stay with us, especially noting your satisfaction with our prime location and the ambiance of our lobby. At the same time, we sincerely apologize for the significant inconveniences you encountered. The air conditioning failure in your initial room and our failure to send a technician that night were unacceptable, as was the blocked sink drain in your second room. This clearly fell short of both your expectations and our commitment to delivering a seamless luxury experience. Your suggestion regarding pre-stay checks for critical facilities like air conditioning and plumbing was well received. We have immediately reinforced our room inspection process prior to guest arrivals and retrained our engineering and front desk teams on urgent maintenance response protocols to prevent such lapses. We deeply regret the frustration this caused you. Your experience has been shared with our entire team as a learning opportunity. Should your travels bring you back to the area, it would be our honor to provide you with the exceptional stay you deserve. Sincerely, Eric Cheng General Manager
Dear Guest, Thank you for taking the time to share your detailed feedback about your recent stay with us, especially noting your satisfaction with our prime location and the ambiance of our lobby. At the same time, we sincerely apologize f… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewCleanliness, just as expected on an ihg hotel. Very friendly staff and excellent service.
The carpet smell, not the cleaners fault as carpets tend to smell after a while.
Dear Guest, Thank you for your kind words about our cleanliness standards and friendly service – we’re proud to meet your expectations for an IHG hotel. We sincerely apologize for the carpet scent you encountered. We are immediately improving our deep-cleaning efforts for all textiles to ensure such odors are eliminated. Your feedback is invaluable. We hope to welcome you back soon for a perfectly fresh stay. Sincerely, Eric Cheng General Manager
Dear Guest, Thank you for your kind words about our cleanliness standards and friendly service – we’re proud to meet your expectations for an IHG hotel. We sincerely apologize for the carpet scent you encountered. We are immediately improvi… Show more
Reviewed: 4 June 2025 · Stayed in May 2025
Verified review