Reviews of Livetour Hotel Sanxi Metro Guangzhou
Lobby, Building 13, One Pearl Financial City, No.742 Huangpu Avenue East, 510000 Guangzhou, China
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Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewClean and value for money
Staff wasn't too helpful
Reviewed: 10 May 2025 · Stayed in April 2025
Verified reviewNothing
It's the worst hotel ever Internet is very bad Cleaning Zero
Reviewed: 9 May 2025 · Stayed in April 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewLocation
Dirty, they don’t clean the rooms and no cooking facilities as advertised
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewIts Cheap
Daily housekeeping does not include making of bed and cleaning the floor Its a serviced apartment with kitchen appliances but without any utensils except cup only. There is no mirror except 1 in the bathroom The room smells of cigarettes daily
Reviewed: 24 October 2024 · Stayed in October 2024
Verified reviewNice and clean room, Comfortable bed, close to Metro station about 800m
This is apartment not hotel, Difficult to find the location of this property no sign to identify that is hotel Not have card access to hotel (Security) need to talk with security guard every time to access the hotel that very uncomfortable
Reviewed: 21 October 2024 · Stayed in October 2024
Verified reviewReviewed: 26 August 2024 · Stayed in August 2024
Verified reviewNot too far from train station
but it’s deep inside. Can’t find on maps and taxi app. Can be a problem calling a cab.
Reviewed: 14 June 2024 · Stayed in June 2024
Verified reviewReviewed: 23 May 2024 · Stayed in April 2024
Verified reviewReviewed: 28 April 2024 · Stayed in April 2024
Verified reviewstaff is very poor to communicate with forigen people , also kitchen was unsable ( they refuse us to use the cooker)
Dear customer Thank you for choosing our hotel and taking the time to share your stay experience. We attach great importance to your issue regarding poor communication between staff and foreigners, as well as the inability to use the kitchen, and we sincerely apologize for it. Firstly, we realized that there were shortcomings in communication with foreign guests, which was our mistake. We attach great importance to the needs and experiences of every guest, especially in terms of language communication. We have forwarded this issue to relevant departments and will strengthen foreign language training for employees to ensure they can better communicate with foreign customers and provide high-quality service. Secondly, regarding the issue of the kitchen not being able to be used, we deeply apologize for any inconvenience caused to you. We understand that you may wish to cook your own food during your trip, but for safety and management reasons, we may need to restrict guests from using kitchen facilities in certain situations. We will re-examine this policy and consider providing convenience for guests to use the kitchen under appropriate conditions. Once again, we apologize for any inconvenience you may have encountered during your stay and thank you for your understanding and support. We promise to continuously improve service quality, enhance communication skills and service awareness among employees, to ensure that every guest can enjoy a pleasant and comfortable stay experience at our hotel. If you have any further needs or suggestions regarding the hotel's services, please feel free to contact us at any time. We look forward to your visit again and provide you with better service.
Dear customer Thank you for choosing our hotel and taking the time to share your stay experience. We attach great importance to your issue regarding poor communication between staff and foreigners, as well as the inability to use the kitche… Show more
Reviewed: 26 April 2024 · Stayed in April 2024
Verified reviewWe love it :)! The staff are friendly and nice.
Reviewed: 25 April 2024 · Stayed in April 2024
Verified reviewThe duplex room space. The location near the canton fair. Near shopping complex.
1)The staff speaks only Chinese no English speaking staffs. 2)The Equipments: the washing machine, the ac remote all is written in chinese to it was very difficult to operate it. 3) Too many mosquitoes inside the room 4) It is an unfinished building so the lift interior was not finished 5) The last day there was maintenance work at the hotel reception so they closed the entrance and we had to go down at parking area to exit. 6) 95 euros / night is too much for this kind of accomodation
Dear customer Thank you for choosing our hotel and taking the time to share your stay experience. We highly value your feedback and have carefully reflected on the satisfaction and shortcomings you mentioned. Firstly, we are deeply honored with the part that you are satisfied with. We are glad that you enjoy the spacious duplex rooms and the hotel's proximity to the Canton Fair and shopping center, which are all advantages of our hotel. Next, in response to the shortcomings you have raised, we deeply apologize and make the following response: 1.We are very sorry for any inconvenience caused by the fact that our staff only speak Chinese. We recognize the importance of language communication in international services, and have therefore begun to strengthen employee English training to ensure better cross language services can be provided in the future. 2.We understand that the difficulty in operating devices such as washing machines and air conditioning remote controls has caused inconvenience to you. We will update the operating interfaces of these devices in the future and add English instructions for international customers to use more conveniently. 3.We deeply apologize for the problem of too many mosquitoes in the room. We have notified a professional pest control company and will strengthen the cleanliness and mosquito prevention measures in the room to ensure that guests can rest in a comfortable environment. 4.We apologize for the incomplete construction of the hotel building. We understand that this has caused inconvenience to you and will accelerate the construction progress to complete the full completion of the hotel as soon as possible. 5.We deeply apologize for any inconvenience caused by the hotel front desk maintenance on the last day, which caused you to leave. We will strengthen the maintenance plan management at the front desk to ensure that similar situations do not occur again. 6.Regarding the price issue, we understand your concern. We will carefully consider your feedback and re-examine our pricing strategy to ensure that prices match service quality. Thank you again for your feedback on our hotel. Your opinions and suggestions are very important to us, and we will continuously strive to improve the quality of service and provide guests with a better stay experience. If you have any other questions or need further assistance, please feel free to contact us at any time. Looking forward to your visit to our hotel again!
Dear customer Thank you for choosing our hotel and taking the time to share your stay experience. We highly value your feedback and have carefully reflected on the satisfaction and shortcomings you mentioned. Firstly, we are deeply honored … Show more
Reviewed: 21 April 2024 · Stayed in April 2024
Verified reviewReviewed: 20 November 2023 · Stayed in November 2023
Verified reviewThis hotel is conveniently located and has a particularly good environment. The rooms you stay in are spacious and well organized, with complete supporting facilities and convenient use. The price is also very affordable, very satisfied, recommended!