Reviews of Swisstouches Guangzhou Hotel Residences

Lovely clean modern rooms with lovely outlook

Nothing really

The hotel is really clean, the room is spacious and comfortable, the location and the shuttle service are great.

The unability to communicate with the stuff can be painful. We arrived really early and left the same evening, during our first stay in the hotel we got a breakfast at checkin as we wouldn't be there the next morning which was great. On the second stay the receptionist declined us the breakfast and told us that we can have a dinner (of course using translate application), later her colleagues told us that we won't get anything as the hotel policy doesn't allow it. I was quite frustrated as it took some time to organize food which is not great with two small kids. I would appreciate some flexibility shown during our first stay

Quiet and nice place, laundromats available so you can wash your clothes if needed, room service always ready to clean your room, reception people very nice and happy to help

Nothing

If you’re looking for a location close to the airport this is a good location with multiple shops, restaurants and a metro station very close by. The bed was comfortable and the bathroom was good.

No WiFi for non-Chinese software. So I didn’t have WiFi the whole trip and had to work from my global sim. The hotel doesn’t have great facilities. No bar (also nothing available for purchase / no mini bar). There is a restaurant where they also serve breakfast but its in the basement and buffet style so not a spot to have a drink. Everything is just very basic which is fine if you’re planning to go out. They also don’t clean your used cups / glasses and there is no dish soap to do it yourself.

We booked at Swisstouches during a 20-hour layover. The accomodation had great amenities and really lovely staff. We wanted to visit Pear River during our time, we used local taxi app Didi which was simple, quick and reasonably priced. The room was great, amenities were excellent and buffet breakfast had something to suit everyone. Would definitely recommend.

Nice rooms

Some personnel did not speak English at all which made it difficult

Hotel is nice.

Location is too far from city.

easy transfer to and from airport

The hotel has a fabulous gym and swimming pool area. It also has a free washing machine and dryer service - Western hotels need to do this! It is very close (walking distance) to the Renhu metro station and a big shopping mall and food district.

The whole hotel was set to heating - we had to turn off the air conditioning in our room. When we arrived we did raise that with the reception staff - the woman working on the 29th of December was the most reticent and unwelcoming person we had experienced so far in China. She said open the window if you are hot. Given that we were on a main road which is extremely noisy and dusty, we could not do that all night. We also wore ear plugs as the construction trucks were so loud. The area that the hotel is in is VERY rundown looking - it looks like Bali - broken pavement, scooters everywhere blocking the pavement, railings getting in the way of carrying luggage. The food in the breakfast was cold half the time. I trust the reviews for this hotel more on trip.com than booking.com. It is definitely not an 8.8 for excellence, I would NOT stay here again.

Everything

1. We liked the spacious room and the quiet environment at the hotel. 2. Staff members are friendly and helpful. 3. The foyer area outside the restaurant is chilled and relaxing.

1. We went to breakfast at 9am on both days. Most food items of the breakfast are not heated, and not replenished. 2. The family room assigned to us was really very far away from the lift lobby. It took us about 5 minutes to walk from the room to the lift lobby. 3. The amenities (e.g. body wash and shampoo) were just little. They are stored in tiny bottles and not enough for a family of 4 like us, despite the fact that we already stayed at the family room. 4. No convenience stores nearby. Hard to grab some food near the hotel. 5. Location is really far from the city center (Tian He District). It took 1 hour for the taxi ride.