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  5. Reviews of UrCove by Hyatt Guangzhou Canton Tower Exhibition Center-Registration Counter and Free Shuttle Bus Available during Canton Fair Period

Review score

Based on 42 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.6

  • Facilities

    8.5

  • Staff

    8.3

  • Value for money

    8.3

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 16 June 2025

    9.0
    Superb
    • Business trip
    • Group
    • Superior Twin Room
    • Stayed 6 nights

    All was good, but they should work on the housekeeping. It was a little disappointing that the cleaning lady didn’t even vacuum. She did replace the daily supplies perfectly and made the beds, though. Maybe we should have requested vacuuming or cleaning the floor separately... Still, the room was big, comfortable, and bright - everything else was very good.

    The location is great — just 150 meters from a subway station. McDonald's, Starbucks, and FamilyMart are all within 30 meters. It’s a relatively peaceful area with beautiful surroundings. The staff were kind and helpful. Special thanks to Mia and the other receptionists for making our trip easy and smooth.

    Stayed in June 2025

  • Reviewed: 5 May 2025

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    Property was great and especially the service given by Mia and Bella at front desk

    Stayed in May 2025

  • Reviewed: 5 May 2025

    10
    Exceptional
    • Business trip
    • Couple
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Mia is very good

    Stayed in May 2025

  • Reviewed: 22 April 2025

    10
    Nice hotel nearby Canton Fair
    • Business trip
    • Group
    • Superior King Room
    • Stayed 4 nights
    • Submitted via mobile

    Very good service at the hotel reception. Especially ms. Ada helped me during our stay and answered all my questions

    Stayed in April 2025

  • Reviewed: 19 April 2025

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Business Deluxe King
    • Stayed 5 nights
    • Submitted via mobile

    I thank Mia for her good service, she is a very profissional and respectful. Also Ada is a very nice! Thanks for all!

    Stayed in April 2025

  • Reviewed: 1 April 2025

    7.0
    Excellent location for attendance at the Canton Exhibition Centre. Clean modern room.
    • Business trip
    • Couple
    • Executive City View Twin
    • Stayed 2 nights

    Breakfast could be improved - perhaps made to order omelets / poached eggs. Can only give breakfast a 2/5 for quality. Juices were very average.

    Stayed in March 2025

  • Reviewed: 21 March 2025

    7.0
    Overall great specially when I wanted to order food and being a foreigners I do not have China phone number, the staff i
    • Business trip
    • Group
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    No nearby shopping mall

    Clean and the bed is very comfortable and just outside there is outdoor cafe where you can chill

    Stayed in March 2025

  • Reviewed: 2 March 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Reception has no English....

    All is ok , for business travelling

    Stayed in March 2025

  • Reviewed: 27 February 2025

    7.0
    Good
    • Business trip
    • Group
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Comunication with staff, bad internet connection, no possible to eat after 21:00h

    Location, good breakfast, clean room.

    Stayed in February 2025

  • Reviewed: 6 December 2024

    10
    Exceptional
    • Business trip
    • Group
    • Superior King Room
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast

    location comfortable room friendly service

    Stayed in December 2024

  • Reviewed: 25 November 2024

    8.0
    Was an enjoyable stay.
    • Business trip
    • Group
    • Superior King Room
    • Stayed 10 nights

    Difficult to communicate with most staff at reception since no one speaks English. Property was advertised with Gym, however there is no Gym in this hotel. Specifically booked this hotel to use the Gym facilities during the stay.

    Facilities, Room and Location of hotel was excellent. Conveniently located within a short walk from the Metro station. Starbucks, Mini super market and Mcdonalds located just around the building.

    Stayed in November 2024

  • Reviewed: 7 November 2024

    9.0
    Superb
    • Business trip
    • Group
    • Superior King Room
    • Stayed 7 nights

    No gym, despite it being advertised

    Room size, location and price

    Stayed in November 2024

  • Reviewed: 30 October 2024

    7.0
    Many better choices and I'm quite sure the service and staff does not live up to the Hyatt brand
    • Business trip
    • Solo traveller
    • Superior Twin Room
    • Stayed 2 nights

    Breakfast. Limited selection. Some dishes were cold. Overheard staff informing some guests whom had arrived a few days earlier that they are trying to improve. Orange juice from bottles not opened put on ice tray with no ice. On second day of breakfast, left my unfinished food on the table to get a 2nd helping of coffee only to discover everything was cleared when I returned with my coffee. Coffee House/Bar at ground floor had no service. Was told can't be charged to room. Need to first pay at counter before the beer is served to you. Wanted to pay on check-out with a Debit Card but was not able to credit back the deposit held on the Credit Card when I checked in. Vehicles cannot reach the main entrance of the hotel. No signs on Main Road to show that there's a hotel at the side of an office building.

    Apart from the location to the exhibition centre, there's nothing much. Could have gotten better hotels in the city with the price paid.

    Stayed in October 2024

  • Reviewed: 28 October 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 3 nights

    Staffs are not able to speak English.

    The location of the hotel is very near to canton fair complex. Which is a good thing

    Stayed in October 2024

  • Reviewed: 4 October 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 6 nights

    Room is Excellent

    Good but there is a room to improve !

    Stayed in September 2024

  • Reviewed: 6 May 2025

    3.0
    Paid price for breakfast but didn't get it.
    • Business trip
    • Group
    • Superior Twin Room
    • Stayed 1 night

    No bell boy, no service at the room.

    Breakfast was included in room price and we have booked 2 twin rooms over total 4 guests. but surprisingly when we approached for breakfast the staff denied then I reported to the front desk but again only 2 person (1 room) got the same and other guests denied again.

    Stayed in May 2025

  • Reviewed: 3 May 2025

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Business Deluxe Twin
    • Stayed 1 night
    • Submitted via mobile

    They took charge double and they are not sending back my money ..it is trouble issue even ı sent my bank credit card swifts

    Stayed in May 2025

  • Reviewed: 16 November 2024

    5.0
    Very unprofessional
    • Business trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    They are not professional. They charged my credit card and when I arrived they ask for payment again. They said my payment will be refunded back to my credit card. I paid again by cash but still did not receive the refund. This is very stupid to refund back and receive payment again.

    Clean and good location

    Stayed in November 2024

  • Reviewed: 24 October 2024

    4.0
    It was okay nothing amazing for something that’s part of the Hyatt franchise. It was very disappointing.
    • Business trip
    • Couple
    • Business Deluxe King
    • Stayed 2 nights
    • Submitted via mobile

    There was no one that was able to communicate in English. The buffet was very poor. Wasn’t value for money.

    Stayed in October 2024

  • Reviewed: 20 October 2024

    6.0
    Pleasant
    • Business trip
    • People with friends
    • Business Deluxe Twin
    • Stayed 4 nights
    • Submitted via mobile

    The reception was not good The hygiene was not that much The smell was not good especially in elevator

    The room was spacious

    Stayed in October 2024

  • Reviewed: 13 July 2025

    10
    Exceptional
    • Business trip
    • Couple
    • Business Deluxe Twin
    • Stayed 5 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: 13 July 2025

    10
    Exceptional
    • Business trip
    • Couple
    • Executive City View Twin
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2025

  • Reviewed: 21 May 2025

    9.0
    Superb
    • Business trip
    • Group
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2025

  • Reviewed: 13 May 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2025

Showing 1 – 25

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