Reviews of UrCove by Hyatt Guangzhou Canton Tower Exhibition Center-Registration Counter and Free Shuttle Bus Available during Canton Fair Period
No.148 East Xingang Road Haizhu District, Hai Zhu, 510000 Guangzhou, China
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Reviewed: 13 July 2025 · Stayed in April 2025
Verified reviewReviewed: 13 July 2025 · Stayed in May 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewThe location is great — just 150 meters from a subway station. McDonald's, Starbucks, and FamilyMart are all within 30 meters. It’s a relatively peaceful area with beautiful surroundings. The staff were kind and helpful. Special thanks to Mia and the other receptionists for making our trip easy and smooth.
All was good, but they should work on the housekeeping. It was a little disappointing that the cleaning lady didn’t even vacuum. She did replace the daily supplies perfectly and made the beds, though. Maybe we should have requested vacuuming or cleaning the floor separately... Still, the room was big, comfortable, and bright - everything else was very good.
Reviewed: 21 May 2025 · Stayed in March 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in April 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewBreakfast was included in room price and we have booked 2 twin rooms over total 4 guests. but surprisingly when we approached for breakfast the staff denied then I reported to the front desk but again only 2 person (1 room) got the same and other guests denied again.
No bell boy, no service at the room.
Dear Guest: Hello, I'm sorry for not giving you a perfect experience during your stay, about the breakfast problem you mentioned, I'm sorry that the breakfast in the system is not synced, the front desk will check the order as soon as you receive your feedback, and inform the restaurant, you have a total of 4 breakfasts in your 2 rooms; There is no bellman at the hotel, you can always contact the front desk if you need help. The hotel takes your question very seriously, and sincerely hopes that there will be another opportunity to make up for your regrets, and I hope that you can truly enjoy the excellent service of UrCove Hotel in your next stay. We look forward to seeing you again. General Manager: Stephen Tu
Dear Guest: Hello, I'm sorry for not giving you a perfect experience during your stay, about the breakfast problem you mentioned, I'm sorry that the breakfast in the system is not synced, the front desk will check the order as soon … Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewProperty was great and especially the service given by Mia and Bella at front desk
Seeing this simple yet sincere review is truly exciting, and it shows such recognition of our service~ Our hotel strives to provide the most thoughtful and meticulous service, bringing every guest a valuable experience. Yi Fei is a vibrant hotel that showcases its unique charm with a minimalist and stylish style, along with warm and caring service. Your encouragement is the greatest support for the hotel, and we will wholeheartedly serve every family member. We look forward to meeting you again~~ General Manager: Stephen Tu
Seeing this simple yet sincere review is truly exciting, and it shows such recognition of our service~ Our hotel strives to provide the most thoughtful and meticulous service, bringing every guest a valuable experience. Yi Fei is a vibrant … Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewMia is very good
Seeing this simple yet sincere review is truly exciting, and it shows such recognition of our service~ Our hotel strives to provide the most thoughtful and meticulous service, bringing every guest a valuable experience. Yi Fei is a vibrant hotel that showcases its unique charm with a minimalist and stylish style, along with warm and caring service. Your encouragement is the greatest support for the hotel, and we will wholeheartedly serve every family member. We look forward to meeting you again~~ General Manager: Stephen Tu
Seeing this simple yet sincere review is truly exciting, and it shows such recognition of our service~ Our hotel strives to provide the most thoughtful and meticulous service, bringing every guest a valuable experience. Yi Fei is a vibrant … Show more
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewThey took charge double and they are not sending back my money ..it is trouble issue even ı sent my bank credit card swifts
Dear guests: Hello, sorry for not giving you a perfect experience. Regarding the question you raised, if you can provide proof of 2 deductions, we will assist in the investigation. You have two orders. The hotel charged for both orders and had you sign to confirm each of them.Regarding the credit card you provided at the time of booking, some of them cannot be charged, at the moment your reservation has been closed, the hotel cannot see more information, The deduction proof and order information have been sent to your email.if you need help, you can contact the reception at 020-89089991, looking forward to your contact
Dear guests: Hello, sorry for not giving you a perfect experience. Regarding the question you raised, if you can provide proof of 2 deductions, we will assist in the investigation. You have two orders. The hotel charged for both orders and … Show more
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewReviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewVery good service at the hotel reception. Especially ms. Ada helped me during our stay and answered all my questions
Dear guest, Thank you for choosing UrCove by Hyatt Guangzhou Tower Pazhou Convention and Exhibition Center, an Everlasting Classic series hotel under Hyatt Group. We are sorry for the bad experience during your stay. Regarding the issues you raised, the entire UrCove hotel attaches great importance to them. The hotel sincerely hopes to have another opportunity to make up for your regrets this time. We hope that you can truly enjoy the high-quality service of UrCove hotel during your next stay. UrCove by Hyatt Guangzhou Tower Pazhou Convention and Exhibition Center, an Everlasting Classic series hotel under Hyatt Group, sincerely looks forward to your return and experiencing our unremitting service. General Manager: Stephen Tu
Dear guest, Thank you for choosing UrCove by Hyatt Guangzhou Tower Pazhou Convention and Exhibition Center, an Everlasting Classic series hotel under Hyatt Group. We are sorry for the bad experience during your stay. Regarding the issues yo… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewI thank Mia for her good service, she is a very profissional and respectful. Also Ada is a very nice! Thanks for all!
Dear guests： The Liuxi River flows gently, and time seems to soften. Thank you for your support. We will continue to maintain our consistent high quality and provide even more refined services to express our gratitude for your support and love. We look forward to your next visit! General Manager: Stephen Tu
Dear guests： The Liuxi River flows gently, and time seems to soften. Thank you for your support. We will continue to maintain our consistent high quality and provide even more refined services to express our gratitude for your support and l… Show more
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewBreakfast could be improved - perhaps made to order omelets / poached eggs. Can only give breakfast a 2/5 for quality. Juices were very average.
Dear guest, Thank you for choosing UrCove by Hyatt Guangzhou Tower Pazhou Convention and Exhibition Center, an Everlasting Classic series hotel under Hyatt Group. We are sorry for the bad experience during your stay. Regarding the issues you raised, the entire UrCove hotel attaches great importance to them. The hotel sincerely hopes to have another opportunity to make up for your regrets this time. We hope that you can truly enjoy the high-quality service of UrCove hotel during your next stay. UrCove by Hyatt Guangzhou Tower Pazhou Convention and Exhibition Center, an Everlasting Classic series hotel under Hyatt Group, sincerely looks forward to your return and experiencing our unremitting service. General Manager: Stephen Tu
Dear guest, Thank you for choosing UrCove by Hyatt Guangzhou Tower Pazhou Convention and Exhibition Center, an Everlasting Classic series hotel under Hyatt Group. We are sorry for the bad experience during your stay. Regarding the issues yo… Show more
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewReviewed: 21 March 2025 · Stayed in March 2025
Verified reviewClean and the bed is very comfortable and just outside there is outdoor cafe where you can chill
No nearby shopping mall
Dear guests, thank you for staying at UrCove Hotel Guangzhou Tapazhou Convention and Exhibition Center, and we apologize for the bad experience during your stay. The hotel sincerely hopes that there will be another opportunity to make up for your regrets, and that you can truly enjoy the high-quality service of UrCove Hotel during your next stay. We sincerely look forward to your visit again and feel our service that we dare not slacken. ~ General Manager: Stephen Tu
Dear guests, thank you for staying at UrCove Hotel Guangzhou Tapazhou Convention and Exhibition Center, and we apologize for the bad experience during your stay. The hotel sincerely hopes that there will be another opportunity to make up fo… Show more
Reviewed: 2 March 2025 · Stayed in March 2025
Verified reviewAll is ok , for business travelling
Reception has no English....
Dear guests, thank you for staying at UrCove Hotel Guangzhou Tapazhou Convention and Exhibition Center, and we apologize for the bad experience during your stay. The hotel sincerely hopes that there will be another opportunity to make up for your regrets, and that you can truly enjoy the high-quality service of UrCove Hotel during your next stay. We sincerely look forward to your visit again and feel our service that we dare not slacken. ~ General Manager: Stephen Tu
Dear guests, thank you for staying at UrCove Hotel Guangzhou Tapazhou Convention and Exhibition Center, and we apologize for the bad experience during your stay. The hotel sincerely hopes that there will be another opportunity to make up fo… Show more
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewLocation, good breakfast, clean room.
Comunication with staff, bad internet connection, no possible to eat after 21:00h
Dear Guest, Thank you for staying at UrCove Guangzhou Tapazhou Convention & Exhibition Center and we apologize for any inconvenience during your stay. Since the hotel does not have a dinner restaurant, if you need to eat after 9pm, you can take a taxi or subway to a nearby mall. We sincerely look forward to your visit again and feel that we dare not slack off on our service. ~ General Manager: Stephen Tu
Dear Guest, Thank you for staying at UrCove Guangzhou Tapazhou Convention & Exhibition Center and we apologize for any inconvenience during your stay. Since the hotel does not have a dinner restaurant, if you need to eat after 9pm, you … Show more
Reviewed: 30 December 2024 · Stayed in December 2024
Verified review