Reviews of ELITE International Hotel Taikoo Hui Plaza Gangding Metro Station Branch - Free Shuttle Bus to Canton Fair Complex During Canton Fair Period & Overseas Buyers Registration Service & Free VPN Internet Access

Location : adjacent to a mall

I have mixed feedback about this hotel. Let me start with the positives—you can scroll down for the cons. Positives: This hotel stood out because of its convenient location, which I also confirmed by reading the reviews here. The nearest metro exit is just about 20 steps away from the hotel lobby. It’s also connected to a local mall (though it doesn’t have any international fashion brands), which includes McDonald's, Chagee, Watsons, and several restaurants. There are also a couple of local spa/massage parlours within a 5-minute walking distance. The hotel room really impressed me with its smart home system. You can use voice commands to close the curtains, turn on lights, etc.—very convenient! The icing on the cake was the free laundry service. You send your laundry to the laundry room, and the hotel staff will return it to your room once it’s done. Cons (based on personal experience): A hotel deposit was charged to my credit card before my arrival. It was supposed to be refunded to the same card upon check-in (I stayed for 3 nights). On the first day, they were unable to process the refund. On the second day, they managed to refund only half the amount. Then, the front desk asked if I had a local Chinese bank account so they could refund the remaining balance—which I obviously didn’t. At that point, the situation felt ridiculous, so I demanded a cash refund (note: I would lose out due to credit card charges and exchange rates). They didn’t have enough cash ready. Finally, on the third day, I received the refund in cash. The hotel is located right along the main road. My room faced the road, and it could get quite noisy. Again, this is my personal experience—others might not find it an issue. Traffic in front of the hotel is constantly congested. Since we were a group of four, we opted for taxis/Didi rides instead of using the metro, which kind of defeated the purpose of choosing this hotel for its proximity to public transport.

Cons (based on personal experience): A hotel deposit was charged to my credit card before my arrival. It was supposed to be refunded to the same card upon check-in (I stayed for 3 nights). On the first day, they were unable to process the refund. On the second day, they managed to refund only half the amount. Then, the front desk asked if I had a local Chinese bank account so they could refund the remaining balance—which I obviously didn’t. At that point, the situation felt ridiculous, so I demanded a cash refund (note: I would lose out due to credit card charges and exchange rates). They didn’t have enough cash ready. Finally, on the third day, I received the refund in cash. The hotel is located right along the main road. My room faced the road, and it could get quite noisy. Again, this is my personal experience—others might not find it an issue. Traffic in front of the hotel is constantly congested. Since we were a group of four, we opted for taxis/Didi rides instead of using the metro, which kind of defeated the purpose of choosing this hotel for its proximity to public transport. We booked non-smoking rooms, but there was a mild lingering smell of cigarette smoke. I suspect it came through the air-conditioning vents. Also, there’s often a long wait for the elevator, as only two lifts service the hotel rooms.

the laundry and the breakfast

the smoking room next to fiting room. No nice commun area. No heat.

Counter staff Mr 林 is super friendly and helpful, staff in charge of laundry and cleaning my room is also super good👍👍

Some of the counter staff is not so friendly, make me feel so reluctant to go to them until I met Mr 林, if can improve on this, will be great👍 One more things is the see thru window when you shower. Overall is still a good hotel to stay

Good location

Lift a bit slow

Location , clean , friendly staff

cleanness and comfort beds, easy for approach to supermarket , very tasty breakfast, good flavour coffee

Staff cannot communicate in English. Have safe box in room. Improove fitness room.

Love the gorgeously decorated lobby— unique and stylish. Same in the guest bedroom with all the attention to details. Great location, one min to the metro. Just catch metro from the airport, just need to change once and the hotel is right next to the shopping centre which contains the metro exit.

The room is small but understandable for Guangzhou.

Very comfortable large room with city view in an excellent location right next to the Gangding metro station. Check in and check out were easy and efficient. Fantastic bathtub!

No complaints. There are cheaper options in the area for a business trip, but for comfort and a bit of luxury this was excellent.

it is right above the mrt station and shopping mall

outside the fitness centre, there is a room for smokers to smoke. if only that room can contain the ciggeratte smell, then it would be good because the smell will linger outside the room