Reviews of Chateau Star River Guangzhou-Free Shuttle Between Hotel And Exhibition Center & Welcome Drink During Canton Fair
No.1 Panyu Road North, Panyu District, Guangzhou, Guangdong, 511430, CHN, Panyu District, 511430 Guangzhou, China
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Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewBreakfast, rooms were so comfortable and facilities were great too
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Dear guests, Greeting! Thank you for choosing to stay at Guangzhou Chateau Star River Hotel. We are glad to learn that you have enjoyed a pleasant stay. We have always been committed to providing guests with a comfortable living environment and high-quality services. We sincerely look forward to your next visit and hope that we can offer you a more superior travel and living experience!
Dear guests, Greeting! Thank you for choosing to stay at Guangzhou Chateau Star River Hotel. We are glad to learn that you have enjoyed a pleasant stay. We have always been committed to providing guests with a comfortable living environment… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewBeautiful interior design . Good room size .
Staffs are not friendly and not helpful . 1. Most of staffs don’t have smile on their faces , looks very unhappy . 2. Reception staffs don’t speak good English .3, when we checked in , no one remind us the breakfast end time is 10:00 am . So When we went to the lobby to ask the breakfast location (at exact 10:00) , the staff told us that it was finished. If he reallly wanna help, he should have told us go to have a look if there was still some food .and actually we did go to see and got some food before they remove the food . 4. Surprised to see that the area in front of reception didn’t have any sofas to sit , only found 4 set of small sofas in the next lobby . Door can’t close by itself because there is some problem ( the staff know ). We also have to push hard to open the door . Every time after pressing Toilet flush button , there is very loud noise and sounds like baby screaming !
Dear Sir/Madam, Hello! Thank you very much for choosing the Star River Hotel. We are deeply sorry and remorseful for not meeting your expectations during this stay. This is our biggest regret. We sincerely hope to get in touch with you to learn more details so that we can make corresponding improvements. The hotel lobby assistant manager is always waiting for your call and will give you a satisfactory reply. We will continue to improve our service level and look forward to serving you again, and will definitely give you a better and more satisfactory stay experience. We are willing to use the most enthusiastic, meticulous and warm service to create the most comfortable residence for you during your journey. I wish you all good health and success!
Dear Sir/Madam, Hello! Thank you very much for choosing the Star River Hotel. We are deeply sorry and remorseful for not meeting your expectations during this stay. This is our biggest regret. We sincerely hope to get in touch with you … Show more
Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewQuite area
Terrible breakfast, smell at breakfast, i had to go to Starbucks every morning to have something to eat even i paid for breakfasts for al my stay in advance. Europeans will have problem to find something to eat at breakfast. Dońt pay for it. lobby bar closed. Stuff has problem to communicate in English
Dear Guest, Greetings! We are very grateful that you chose Chateau Star River Hotel. We are deeply sorry and self-reproachful that your stay did not meet your expectations. This is our greatest regret. We will constantly improve our service standards and look forward to serving you again, and we will surely provide you with a better and more satisfactory stay experience. We are willing to create the most comfortable residence for you during your journey with the most enthusiastic, meticulous and warm service. We sincerely wish your family good health and all the best!
Dear Guest, Greetings! We are very grateful that you chose Chateau Star River Hotel. We are deeply sorry and self-reproachful that your stay did not meet your expectations. This is our greatest regret. We will constantly improve our service… Show more
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewThis Hotel is exceptional, it’s marble, gold and mahogany everywhere. The lobby is palatial, the lifts are to die for and the rooms are twice the size of any hotel I have previously experienced. The swimming pool on the fifth floor is immense and there are tennis courts and a well appointed gym. It doesn’t stop there, as there is a massive steam room and a sauna. My room had an enormous bath tub and the bed was much bigger than a King size. The whole experience was next level. My room was on the 17th floor and the view was over the Pearl River.
The closest Metro station is DaShi on line 3, which takes you directly through the City to the Airport, but it is a two and a half Kilometre taxi ride. I used DiDi and it cost about A$4.
94/5000 Dear guests, Greeting! Thank you for choosing to stay at Guangzhou Chateau Star River Hotel. We are glad to learn that you have enjoyed a pleasant stay. We have always been committed to providing guests with a comfortable living environment and high-quality services. We sincerely look forward to your next visit and hope that we can offer you a more superior travel and living experience!
94/5000 Dear guests, Greeting! Thank you for choosing to stay at Guangzhou Chateau Star River Hotel. We are glad to learn that you have enjoyed a pleasant stay. We have always been committed to providing guests with a comfortable livin… Show more
Reviewed: 24 May 2025 · Stayed in April 2025
Verified reviewReviewed: 23 May 2025 · Stayed in April 2025
Verified reviewVery spacious hotel, excellent breakfast, nice area next to the river.
Spa needs renovation and hotel staff doesn't speak english.
Dear Guest, Greetings! We are very grateful that you chose Chateau Star River Hotel. We are deeply sorry and self-reproachful that your stay did not meet your expectations. This is our greatest regret. We will constantly improve our service standards and look forward to serving you again, and we will surely provide you with a better and more satisfactory stay experience. We are willing to create the most comfortable residence for you during your journey with the most enthusiastic, meticulous and warm service. We sincerely wish your family good health and all the best!
Dear Guest, Greetings! We are very grateful that you chose Chateau Star River Hotel. We are deeply sorry and self-reproachful that your stay did not meet your expectations. This is our greatest regret. We will constantly improve our service… Show more
Reviewed: 19 May 2025 · Stayed in April 2025
Verified reviewReviewed: 14 May 2025 · Stayed in April 2025
Verified reviewReviewed: 8 May 2025 · Stayed in April 2025
Verified reviewThe rooms are spacious and the bed is comfortable. The selection of food for both breakfast and dinner is wide, and it is possible to find dishes that cater to European tastes. The hotel features both indoor and outdoor swimming pools, where wearing a swim cap is mandatory.The location is convenient in terms of access, as the hotel is situated directly off the highway exit. During the Canton Fair, the hotel provides a shuttle service to and from the venue, which is a great convenience. Upon arrival, a security deposit is required to cover any potential extra charges.
The variety of food remains the same each day, which might become repetitive over longer stays. One notable downside is the hotel’s unusual approach to charging for additional services. Unlike standard hotel practice, where guests typically settle all extra charges at checkout, this hotel demands immediate payment for any service that exceeds the amount of the deposit. If this happens, staff may follow guests around the hotel to collect payment, which creates an unpleasant and embarrassing experience, making the guest feel as if they’ve done something wrong. Additionally, the hotel is located far from the city center, and there are very limited options for dining and shopping in the surrounding area.
Dear Guest, Greetings! We are very grateful that you chose Chateau Star River Hotel. We are deeply sorry and self-reproachful that your stay did not meet your expectations. This is our greatest regret. We will constantly improve our service standards and look forward to serving you again, and we will surely provide you with a better and more satisfactory stay experience. We are willing to create the most comfortable residence for you during your journey with the most enthusiastic, meticulous and warm service. We sincerely wish your family good health and all the best!
Dear Guest, Greetings! We are very grateful that you chose Chateau Star River Hotel. We are deeply sorry and self-reproachful that your stay did not meet your expectations. This is our greatest regret. We will constantly improve our service… Show more
Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in April 2025
Verified reviewProperty, food, and location are excellent. Lake view suites are breathtaking. Food was fresh and yummy. Lots of options for kids as well.
Property is said to be wheelchair friendly. Although most of the places are accessible. The swimming pool is not at all convenient for people on wheelchair as the only way to reach that side of Property is through stairs.
Dear Guest, Greetings! We are very grateful that you chose Chateau Star River Hotel. We are deeply sorry and self-reproachful that your stay did not meet your expectations. This is our greatest regret. We will constantly improve our service standards and look forward to serving you again, and we will surely provide you with a better and more satisfactory stay experience. We are willing to create the most comfortable residence for you during your journey with the most enthusiastic, meticulous and warm service. We sincerely wish your family good health and all the best!
Dear Guest, Greetings! We are very grateful that you chose Chateau Star River Hotel. We are deeply sorry and self-reproachful that your stay did not meet your expectations. This is our greatest regret. We will constantly improve our service… Show more
Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 1 May 2025 · Stayed in March 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewRooms
94/5000 Dear guests, Greeting! Thank you for choosing to stay at Guangzhou Chateau Star River Hotel. We are glad to learn that you have enjoyed a pleasant stay. We have always been committed to providing guests with a comfortable living environment and high-quality services. We sincerely look forward to your next visit and hope that we can offer you a more superior travel and living experience!
94/5000 Dear guests, Greeting! Thank you for choosing to stay at Guangzhou Chateau Star River Hotel. We are glad to learn that you have enjoyed a pleasant stay. We have always been committed to providing guests with a comfortable livin… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewNice hotel , good facilities. The Chinese restraunt was kind of average
Dear Guest, Greetings! We are very grateful that you chose Chateau Star River Hotel. We are deeply sorry and self-reproachful that your stay did not meet your expectations. This is our greatest regret. We will constantly improve our service standards and look forward to serving you again, and we will surely provide you with a better and more satisfactory stay experience. We are willing to create the most comfortable residence for you during your journey with the most enthusiastic, meticulous and warm service. We sincerely wish your family good health and all the best!
Dear Guest, Greetings! We are very grateful that you chose Chateau Star River Hotel. We are deeply sorry and self-reproachful that your stay did not meet your expectations. This is our greatest regret. We will constantly improve our service… Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewFor an exhibition it is pleasant to stay in this hotel. In years which we use services of this hotel the quality of services is maintained at the level.
94/5000 Dear guests, Greeting! Thank you for choosing to stay at Guangzhou Chateau Star River Hotel. We are glad to learn that you have enjoyed a pleasant stay. We have always been committed to providing guests with a comfortable living environment and high-quality services. We sincerely look forward to your next visit and hope that we can offer you a more superior travel and living experience!
94/5000 Dear guests, Greeting! Thank you for choosing to stay at Guangzhou Chateau Star River Hotel. We are glad to learn that you have enjoyed a pleasant stay. We have always been committed to providing guests with a comfortable livin… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewNice hotel, even though there is one with identical name few km away, and of course, the taxi took us to that one. However, the hotel shuittle service took us to the other one rather quickly. Rooms are very spacious and clean
Breakfast was a bit below par (for my taste at least), but I still managed to find something. The room was missing an ironing equipment, which is a bit of a problem, as I am traveling from far away and for business purposes. The air conditioning didn't work properly in the lobby and the breakfast restaurant.
Dear Guest, Greetings! We are very grateful that you chose Chateau Star River Hotel. We are deeply sorry and self-reproachful that your stay did not meet your expectations. This is our greatest regret. We will constantly improve our service standards and look forward to serving you again, and we will surely provide you with a better and more satisfactory stay experience. We are willing to create the most comfortable residence for you during your journey with the most enthusiastic, meticulous and warm service. We sincerely wish your family good health and all the best!
Dear Guest, Greetings! We are very grateful that you chose Chateau Star River Hotel. We are deeply sorry and self-reproachful that your stay did not meet your expectations. This is our greatest regret. We will constantly improve our service… Show more