Reviews of Guangzhou Elegant Hotel - Free Shuttle Bus to Canton Fair Complex during Canton Fair period

This property paid attention to a crazy amount of details. There was a charger in my room courtesy of the hotel and they also have a midnight noodles bar for guests that are hungry at no cost 😭 and so much more, can’t remember most right now.

Excellent service and beautiful view. The rooms, gym, and building were modern and clean. There is a bank nearby for cash withdrawals. Note that the check in desk is on the 28th floor.

The location is a 10-minute walk from the nearest subway station. Not a big deal but something to keep in mind.

What’s not to love about this hotel. Incredible location with sensational views of the Canton Tower. Wonderful and accommodating staff. Beautiful rooms with everything that you need and more - hair dryer, bath robes, PJs, fruit bowl, bottled water (also available around the hotel).

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reception 28th fl no VPN

Variety of food and location was ideal with beautiful views

Great staff, Disco the concierge went above and beyond to help us and gave us a great recommonedation on where to eat and where to get a therapeutic massage.

It was a perfect stay

they spoke very little English and did not explain the procedure at all way to expansive for what you received not even one English channel on the tv

Location

The room had a pungent smell of cigarettes, although I booked a non-smoking room. I found a half-smoked cigar and ash in the wine cooler. The staff simply took a photo and said they would fix it. No one at the front desk or in the lobby speaks English.

the lovely team and great service as they all very active and very polit people.

Hotel Review: Mixed Experience Due to Language Barrier & Wi-Fi Issues I recently stayed at [Hotel Name] in China and had a mixed experience. The staff were incredibly friendly and welcoming, which made the stay feel pleasant. However, one major challenge was the language barrier—most staff members did not speak English, making it difficult to communicate, especially when trying to order food over the phone. Another downside was the poor Wi-Fi quality, which made it hard to stay connected or get things done online. For travelers who rely on internet access, this could be frustrating. Overall, the hotel has kind and hospitable staff, but improving English communication support and Wi-Fi would significantly enhance the experience for international guests. Would I stay here again? Maybe—with the expectation that I’d need a translation app and make food arrangements differently!

WiFi didn’t work, room safe didn’t work, little to none English spoken or understood, no English TV channels, cold cooked food at breakfast, poorly trained staff, bar staff virtually none existent. Avoid this hotel. like the plague

We had a room overseeing the river and the canton tower. Beautiful view! The hotel is a perfect place for get away as it offered complementary hi tea from 11 am to 6 pm and supper from 11pm to 2am. There is a great spread of food at Breakfast and many restaurants/food outlets at the TienDa Plaza which is just next to the hotel. We Love this place and wished we had stayed longer.

There is no dedicated concierge staff to help visitors like us to navigate around the city. The front desk staff merely rely on social media to search and provide advice when needed.

See my previous review when we stayed here a week+ ago.

Location,location & location!

Afternoon tea offering is very minimal.

Hello, Miss Xiao Jong Thank you for helping me arrange accommodation in an elegant hotel. Your service attitude is sincere and gives me a five-star home. Thank you very much.

Need more english speeking people- need wnglish speeking at check in and check out takes so long-

Communication