Reviews of Royal Star Apartment(Guangzhou Central City Branch)
Zhujiang New City, No 770, Huacheng Avenue,, Tian He, Guangzhou, China
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Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewbest location and cleanings
No breakfast
Reviewed: 21 May 2025 · Stayed in April 2025
Verified reviewReviewed: 18 April 2025 · Stayed in March 2025
Verified reviewReviewed: 27 November 2024 · Stayed in November 2024
Verified reviewReviewed: 22 October 2024 · Stayed in October 2024
Verified reviewReviewed: 21 October 2024 · Stayed in October 2024
Verified reviewroom size
wifi
Dear guest,thank you for your kind words! We’re thrilled to hear you enjoyed your stay and found our service to your satisfaction. We look forward to welcoming you back soon!
Reviewed: 20 October 2024 · Stayed in September 2024
Verified reviewReviewed: 7 April 2024 · Stayed in April 2024
Verified reviewWe requested them that we have one day earlier flight and we need to check out one day earlier but they clearly refused to return one day amount and the hotel management clearly said that they can not allow us to checkout one day early and if we will checkout early then they will not return our one day room rent. As our flight was decided to we checked out one day before without any refund.
Dear guest, I am so sorry to tell you that your booking cancel policy is non refundable whick it is mark on website, so it can not change schedule. Welcome to come again. Best wishes.
Reviewed: 27 October 2023 · Stayed in October 2023
Verified reviewThe bed!! I asked prior my arrival for a mattress that was not hard. I am glad they gave me one that was very comfy!! The view on the river was quite nice. You could even see the (tip of the) canton river if you stood right in front of the huge window.
It’s nice on the photos but not so wow in reality. I saw cockroaches every single day!! In the bathroom (that was on the first floor near the entrance), in the kitchen area and in the living room. It was very depressing to be honest and I was very unhappy and sad every time I went back to the loft because of that. It made me so paranoid!! What if they had crawled their way up to the bedroom area upstairs? Luckily, I never found any there, even after a week when I left. I asked a staff member at the reception to send me someone to spray repellent or something less than 24 hours after my arrival, not sure if they did but the day after that, the cockroaches I saw all looked like they were dying. But the day after, they were vigorous again… :((
Dear guest, We are so sorry you don't have a nice stay here. We will try our best to do better. Welcome to come again.