Reviews of Hampton by Hilton Guangzhou Zhujiang New Town - Free Shuttle Bus to Canton Fair
No.495 Huang Pu Da Dao Xi, Tian He, 510630 Guangzhou, China
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Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 May 2025 · Stayed in April 2025
Verified reviewReviewed: 15 May 2025 · Stayed in February 2025
Verified reviewGood location, very friendly personnel, very good breakfast, excellent service
Thank you for sharing your experience in check-in. Happy children’s growth cannot be separated from your encouragement and recognition. Huan Xiaopeng noticed that you did not give a 5-point rating. I believe we still have room for improvement and improvement. We will continue to work hard with your encouragement and support. I believe we will do better! We sincerely welcome you to visit Hilton Guangzhou Zhujiang New City in the near future. ----The happy little boy who keeps working hard
Thank you for sharing your experience in check-in. Happy children’s growth cannot be separated from your encouragement and recognition. Huan Xiaopeng noticed that you did not give a 5-point rating. I believe we still have room for improveme… Show more
Reviewed: 11 May 2025 · Stayed in April 2025
Verified reviewVery dirty, awful breakfasts
Sorry for giving you such a bad breakfast experience, and when we see your “very dirty, scary” review, we feel guilty and self-blame. Your failure to enjoy clean and secure meal service during your stay is an unforgivable serious mistake in our work. I would like to express my sincerest apology to you. After receiving your feedback, we conducted a comprehensive inspection of the breakfast area as soon as possible. We know that an apology cannot make up for your bad experience, but we still beg you to give us a chance to improve. If you are willing, please contact us anytime. I believe that next time you arrive, you will definitely give you a brand new feeling! I sincerely hope that you will visit our hotel again and give us a chance to serve you again。
Sorry for giving you such a bad breakfast experience, and when we see your “very dirty, scary” review, we feel guilty and self-blame. Your failure to enjoy clean and secure meal service during your stay is an unforgivable serious mistake in… Show more
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewAs a professional Interior Designer : A+ I loved my suite room. It flows well. I particularly loved the fun splash of color in a simply beautiful room.
It was a little hard that only one of the staff speaks english well. It would have been a more welxoming experience. Housekeeping should also clean the nozzles at the automatic bidet.
Reviewed: 25 February 2025 · Stayed in February 2025
Verified reviewReviewed: 18 February 2025 · Stayed in February 2025
Verified reviewThe room is clean and large . Breakfast is supper.
Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 14 January 2025 · Stayed in January 2025
Verified reviewReviewed: 20 November 2024 · Stayed in October 2024
Verified reviewThe staff was very friendly and helpful. The ride to the Canton fair was well organized. The rooms were quite simple but very clean. The bed was very good to sleep. The location was also central but still no disturbing traffic sounds.
Contact with the hotel before the trip was diffucult. I had a booking for two rooms and needed to change the dates by one day. The change was made only for one room which I found out when we got to the hotel. Fortunately there was space in the hotel for the one night that was not booked. Before the trip I also got a message from the hotel that my credit card can not be accepted. I called the hotel to ask the reason but they could not help me. They did something anyway because I managed to pay the hotel rooms a couple of days after the call. I had booked the rooms with the term to pay rooms only when showing up so this did not happen. The only way to contact was from booking homepage or calling them. I never got an answer to the message so needed to call. Because of the bad line and English it was difficult.
Reviewed: 11 November 2024 · Stayed in November 2024
Verified reviewReviewed: 29 October 2024 · Stayed in October 2024
Verified reviewMy room was 31 sqm and very nice commodities (big bathroom, Japanese toilet, vacuum iron). As there is no restaurant inside the hotel there is a room service from 11.00 am to 11.00 pm very useful. The hotel has a shuttle to the Canton fair. Easy to order a taxi from the hotel.
The breakfast was too much chinese food, no good bread, no good cheese, no yogurt... Room was too noisy turn to the city, lot of trafic. No restaurant. English spoken very few regarding hotel employee.
Reviewed: 9 September 2024 · Stayed in August 2024
Verified reviewReviewed: 6 May 2024 · Stayed in May 2024
Verified reviewI have been coming to Hampton by Hilton since 2018, I like the location, there is plenty to see in the area
The property seems to have slipped since Covid, the breakfast does not have good variety to cater to many cultures, the food is often cold and the coffee is bad. There is no safe in the room, no closet, the ironing board broken and housekeeping often leave dirty plates and cups after making up the room. They can’t even supply a teaspoon and coffee whitener. I think Hilton should remove their name from this hotel
Hello, dear customer, thank you for choosing to stay at Hilton Hotel Guangzhou Zhujiang New City. Seeing your comments, the children were sincerely sad. You apologize for not being able to serve during their stay. We attach great importance to the problems you have reported. We have reported to the relevant departments for rectification and provide service training. The breakfast includes Chinese and Western local specialty dishes. The room is equipped with a wardrobe, a hot plate, and a safe service at the front desk. You can call 0 if you have any questions during your stay and contact the front desk. Huan Xiaopeng promises you that when you come to Hilton Hotel Guangzhou Zhujiang New City next time, we will do our best to provide you with the best service and look forward to your visit again. ————— Responsible for your happy kid
Hello, dear customer, thank you for choosing to stay at Hilton Hotel Guangzhou Zhujiang New City. Seeing your comments, the children were sincerely sad. You apologize for not being able to serve during their stay. We attach great importance… Show more
Reviewed: 28 April 2024 · Stayed in April 2024
Verified reviewLocation. Staff friendly.
WiFi didn't work. Not the cleanest. Some of the decor a little tired.
Dear customers, thank you for choosing to stay at Hampton Hotel Guangzhou Zhujiang New City. Thank you for your recognition of the service and location. We attach great importance to the network issues you have reported. You can enjoy the Internet by connecting to the hotel WiFi "HamptonbyHilton" without a password. You can easily access using your mainland mobile phone number to obtain the verification code. . Huan Xiaopeng promises you that when you come to Hilton Hotel Guangzhou Zhujiang New City next time, we will do our best to provide you with the best service and look forward to your visit again. ————— Responsible for your happy kid
Dear customers, thank you for choosing to stay at Hampton Hotel Guangzhou Zhujiang New City. Thank you for your recognition of the service and location. We attach great importance to the network issues you have reported. You can enjoy the I… Show more
Reviewed: 5 April 2024 · Stayed in March 2024
Verified reviewReviewed: 6 March 2024 · Stayed in March 2024
Verified reviewIt is in very good location. The rooms are very clean and you have good choices for breakfast.
The heating system is not working. The weather was good but sometimes you need to heat the room but only fan is working.
Reviewed: 23 November 2023 · Stayed in November 2023
Verified reviewHigh Quality! from the soap in the bathroom or shower room to the bed, everything is wonderful quality. Room is big and could have a good rest. I would return to this hotel next time!
Breakfast was not as exceptional as the room, just ok.
Reviewed: 9 September 2023 · Stayed in September 2023
Verified reviewI had a wide variety for breakfast , which made it very good. My room was cleaned everyday, rooms was spacious, beds was very comfortable . . Staff was very helpful, they went above and beyond for us. I am English spoken communicating with the was very easy, if they didn’t understand something they would ask us to spell it and they would look it up and provided us with great service.
Reviewed: 2 September 2023 · Stayed in August 2023
Verified reviewLovely rooms.
Reviewed: 15 July 2023 · Stayed in July 2023
Verified reviewLocation. Hotel service. Staff.
No swimming pool or kids area.
Reviewed: 11 July 2023 · Stayed in May 2023
Verified reviewCleaning
Reviewed: 3 July 2023 · Stayed in July 2023
Verified review