Reviews of Lemon Hotel - Hangzhou West Lake Fengqi Road
2F, No. 30 Huancheng West Road, Gongshu District, Hangzhou, China, 310005 Hangzhou, China
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe hostel itself is nice, located on the shore of the lake. There is a subway and a bus stop nearby.
However, the staff of the hostel ruined the whole impression. I approached the receptionist and asked him to call me a taxi to the most famous Buddhist temple. It took him a long time to understand if there was such a temple and where it was located. He also struggled to comprehend the concept of a city map. When he called the taxi, I saw on the app that he had called it to a completely different location. when I asked him why he did it, he started telling me about the amazing views in the city, but he never did what I asked him to do. Because of him, I was late for my tour. The next day, I bought a lot of fresh fruit and asked where I could put it in the refrigerator. The receptionist told me that there was no refrigerator in the hotel. I went to the bar and found two refrigerators. Why did the receptionist lie to me? It was a terrible experience. The cleaning staff was yelling in the hallway at night. it made it difficult to sleep.
Thank you for sharing your feedback with us. We are very glad to hear that you enjoyed our location and the convenience of the nearby public transportation. We are, however, very sorry to learn about the inconveniences you experienced during your stay. Please allow me to clarify a few points: • Taxi service: Our hotel does not operate a taxi service. The staff member who assisted you was kindly helping to arrange transportation as a courtesy. For Lingyin Temple, taxis are only permitted to drop passengers at a designated bus stop, where visitors must purchase a ticket for the shuttle bus that continues to the temple grounds. • Refrigerator use: Our hotel does not have a designated refrigerator for guest use. The refrigerator you accessed was most likely located at the bar, which is an independently operated business within our premises. As the bar is not managed by Lemon Hotel, our employees do not have authority over its facilities. • Noise during the night: I sincerely apologize for the disturbance caused by cleaning staff during late hours. We take this matter seriously and will ensure measures are taken to prevent it from happening again. We truly appreciate your understanding and hope that your time in Hangzhou was still enjoyable. It would be our pleasure to welcome you back to Lemon Hotel in the future, and we are committed to providing you with a more comfortable stay.
Thank you for sharing your feedback with us. We are very glad to hear that you enjoyed our location and the convenience of the nearby public transportation. We are, however, very sorry to learn about the inconveniences you experienced duri… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewExcellent placement, next to the markets and short walk to the lake. Cheap. Clean/
Tiny window-less rooms.
Reviewed: 4 May 2025 · Stayed in April 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewIt was very clean and comfortable. The staff were incredible especially Quorra who speaks English very well and goes above and beyond to help. I highly recommend this hotel especially as a foreigner!
Dear guests, thank you very much for your high recognition of our hotel.Hope we can be your family on your journey. Welcome to your next visit Wish you have a good trip!
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 March 2025 · Stayed in March 2025
Verified reviewthe hotel is located in a fantastic neighborhood close to the famous west lake, there are also a lot of shopping malls nearby with many good restaurants. Around a 3 minute walk from the hotel there is a famous night market. When I arrived at the hotel the staff was very nice and helpful, the check in process went very quickly. Everything in the hotel was very clean. Overall my experience at lemon hotel in Hangzhou was very pleasant, and I will surely visit again.
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Thank you so much for your highly recommendation! Hope to see you next time in Lemon hotel !