Reviews of Lemon Hotel- Hangzhou West Lake
6/F, New Tiangong Art Garden, Jiefang Road, Shangcheng District, Shangcheng, 059668 Hangzhou, China
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Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewPlace was good for its price
Be careful with the address as there is two Lemon Hotel in the City. And this one is not indicated in Google and Apple Maps. So I arrived the wrong one at 2am..
Hello, Thank you for your kind words about our value. We truly appreciate it. We are so sorry for the trouble you had finding us, especially so late at night. We understand this is a major frustration and we apologize for the stress it caused. We are aware of the issue with the map listings and are working to get it fixed immediately. In the meantime, we now provide detailed directions and a direct map link to all guests after they book to prevent this from happening again. We hope to have another opportunity to provide you with a seamless experience from start to finish. Best regards, Lemon Hotel Team
Hello, Thank you for your kind words about our value. We truly appreciate it. We are so sorry for the trouble you had finding us, especially so late at night. We understand this is a major frustration and we apologize for the stress it caus… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewLocation and support
Dear guests, my eyes light up when I see your praise! Our hotel is located in downtown Hangzhou, close to subway and bus stations. Whether it's going shopping in the bustling city or going to the business center to talk, you won't miss your trip. Hygiene is our bottom line, public areas are kept clean at all times, and the rooms are spotless, and every corner can stand up to your "sharp eye". "Service first" is also the tenet we have been adhering to, and the little brothers and sisters at the front desk will provide you with the best quality service. Thanksgiving, may you have us with you in the future!
Dear guests, my eyes light up when I see your praise! Our hotel is located in downtown Hangzhou, close to subway and bus stations. Whether it's going shopping in the bustling city or going to the business center to talk, you won't m… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewComfortable beds and pillows, fresh and clean toilets and showers, nice staff, affordable, nice hangout area.
No window in the room made it feel a little bit like a shoe box but for a short trip I definitely recommend it. I also felt like the aircondition was not fullt working so I had to open the door sometimes to get some fresh air in.
were satisfied with the comfortable bedding, clean bathroom facilities, and the friendly service from our team. We are also glad that you enjoyed the atmosphere of the public areas and found our hotel to offer great value for money. We deeply apologize for the experience with the windowless room and the air conditioning issues you mentioned. Your feedback is extremely important to us. We have already arranged for the engineering team to conduct a comprehensive inspection of the air conditioning system to ensure it operates normally. In the future, we will also give more consideration to optimizing room designs to strive to enhance the comfort of our guests' stays. Thank you again for your recommendation and valuable suggestions. We look forward to providing you with an even more perfect experience next time!
were satisfied with the comfortable bedding, clean bathroom facilities, and the friendly service from our team. We are also glad that you enjoyed the atmosphere of the public areas and found our hotel to offer great value for money. We dee… Show more
Reviewed: 7 April 2025 · Stayed in March 2025
Verified reviewReviewed: 18 March 2025 · Stayed in March 2025
Verified reviewI am very grateful to the girls at the hotel reception for their help.
The room was small, but overall everything was fine.
Dear guests, my eyes light up when I see your praise! Our hotel is located in downtown Hangzhou, close to subway and bus stations. Whether it's going shopping in the bustling city or going to the business center to talk, you won't miss your trip. Hygiene is our bottom line, public areas are kept clean at all times, and the rooms are spotless, and every corner can stand up to your "sharp eye". "Service first" is also the tenet we have been adhering to, and the little brothers and sisters at the front desk will provide you with the best quality service. Thanksgiving, may you have us with you in the future!
Dear guests, my eyes light up when I see your praise! Our hotel is located in downtown Hangzhou, close to subway and bus stations. Whether it's going shopping in the bustling city or going to the business center to talk, you won't m… Show more
Reviewed: 2 March 2025 · Stayed in March 2025
Verified reviewI like the staffs, cleanliness and location1
The single room I booked was suffocating with no windows
Dear guests, we are very sorry for the bad experience of your stay. Our hotel is mainly single rooms, and the price is low, so the room size is relatively small. If you need a room with a window, you can also book our room with a window and look forward to your return
Dear guests, we are very sorry for the bad experience of your stay. Our hotel is mainly single rooms, and the price is low, so the room size is relatively small. If you need a room with a window, you can also book our room with a window and… Show more
Reviewed: 22 January 2025 · Stayed in December 2024
Verified reviewClean room and bathroom.
A bit far from tourist spots, but still walkable. (7-10 minutes to the nearest bus stops or metro stations to go to these places)
We are very pleased that you had a pleasant stay, and it is our great honor to receive your affirmation! Providing you with a comfortable, warm,, and tidy living environment and high-quality service has always been our unremitting pursuit. We looks forward to meeting you again!
We are very pleased that you had a pleasant stay, and it is our great honor to receive your affirmation! Providing you with a comfortable, warm,, and tidy living environment and high-quality service has always been our unremitting pursuit. … Show more
Reviewed: 31 December 2024 · Stayed in December 2024
Verified reviewIt is very clean, even with shared bathrooms. The number of bathrooms is also sufficient even during peak hours.
It's a bit far from metro station.
Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us and appreciated our hospitality. Your kind words motivate our team to continue providing excellent service.We look forward to welcoming you back on your next visit!
Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us and appreciated our hospitality. Your kind words motivate our team to continue providing excellent service.We look forward to welcoming … Show more
Reviewed: 10 December 2024 · Stayed in December 2024
Verified reviewThe room is cozy, even in the cold weather 5 Cencius of Hangzhou. Everything is clean and new with supportive staffs.
There is only one light in the room, no sleep light. So I either have to sleep in the dark or room light. There is no way to control the temperature in the room, no fan, no air condition.
Hello dear guests! Thank you very much for your stay and review! The hotel is strategically located, and maintains the original intention of quality service and cleanliness, the front desk has provided induction night lights, you can contact us at any time 24h front desk, because the hotel is central air conditioning, the mode needs to contact the front desk computer to adjust, for the inconvenience caused to you, please understand, and look forward to your visit again, see the progress of Ningmeng!
Hello dear guests! Thank you very much for your stay and review! The hotel is strategically located, and maintains the original intention of quality service and cleanliness, the front desk has provided induction night lights, you can contac… Show more
Reviewed: 22 October 2024 · Stayed in October 2024
Verified reviewI like the concept of the Hotel. They have a good room concept, so they are able to give you a small single room for the price of a dorm. The location is good, convenient stores and restaurants are all around.
I have nothing bad to say. Everything is good.
Thank you for taking the time to share your wonderful experience at our hotel. We are delighted to know that you enjoyed your stay and our services met your expectations. We appreciate your feedback and look forward to welcoming you back soon!
Thank you for taking the time to share your wonderful experience at our hotel. We are delighted to know that you enjoyed your stay and our services met your expectations. We appreciate your feedback and look forward to welcoming you back so… Show more
Reviewed: 20 October 2024 · Stayed in October 2024
Verified reviewGood location
I went to the same hotel in shanghai and the staff, facilities, and building was much better than this one in Hangzhou, I would not repeat it in Hanghou
Dear valued guest, thank you for your review of our hotel! We are very sorry for your experience during your stay with us. Your valuable feedback is very important to us, and we will share it with the relevant departments to improve our service quality. If you visit us again, we would be honored if you would book with us again and give us a chance to apologize. We look forward to your return visit!
Dear valued guest, thank you for your review of our hotel! We are very sorry for your experience during your stay with us. Your valuable feedback is very important to us, and we will share it with the relevant departments to improve our ser… Show more
Reviewed: 30 September 2024 · Stayed in September 2024
Verified reviewOnce I found it - the location was excellent for my short stay. Close to subway. Starbucks & KFC downstairs if you’ve just arrived in China & need to ease into it for your first meal. The floor this hotel was on, was extremely clean. The cleaning ladies did an amazing job, the ladies facilities were always spotless, as was the rest of the hotel. Plenty of toilets & showers, so you never needed to wait. Yes the room was tiny, but it was exactly as described. Plenty of charging stations both in room & in common room.
It was hard to find, I was using their pic to find the building without luck, didn’t help it was pouring with rain. Being China they have different rules on smoking, so even though there was no smoking signs, the hallways still smelled of cigarette smoke.
Thank you for taking the time to share your wonderful experience at our hotel. We are delighted to know that you enjoyed your stay and our services met your expectations. We appreciate your feedback and look forward to welcoming you back soon!
Thank you for taking the time to share your wonderful experience at our hotel. We are delighted to know that you enjoyed your stay and our services met your expectations. We appreciate your feedback and look forward to welcoming you back so… Show more
Reviewed: 31 August 2024 · Stayed in August 2024
Verified reviewSuper clean
Not near any big supermarket.
Dear guest: Hello! Thank you for your affirmation of Xiaolimeng, we provide intimate and meticulous service to each passenger, thank you for your affirmation can get your praise is our honor! Hangzhou West Lake Limeng Hotel is a young and energetic hotel, but also a hotel with a high sense of happiness and extreme comfort. Your praise is the greatest support for the hotel, we will provide you with the best service, looking forward to your next visit, next visit! I wish you a happy life, happy every day ~
Dear guest: Hello! Thank you for your affirmation of Xiaolimeng, we provide intimate and meticulous service to each passenger, thank you for your affirmation can get your praise is our honor! Hangzhou West Lake Limeng Hotel is a young and e… Show more
Reviewed: 23 August 2024 · Stayed in August 2024
Verified reviewThe hotel location is very near to place of interest like Xi Hu, Da Ma Nong , Gu Lou.. etc.
Nil
Dear guest: Hello! Thank you for your affirmation of Xiaolimeng, we provide intimate and meticulous service to each passenger, thank you for your affirmation can get your praise is our honor! Hangzhou West Lake Limeng Hotel is a young and energetic hotel, but also a hotel with a high sense of happiness and extreme comfort. Your praise is the greatest support for the hotel, we will provide you with the best service, looking forward to your next visit, next visit! I wish you a happy life, happy every day ~
Dear guest: Hello! Thank you for your affirmation of Xiaolimeng, we provide intimate and meticulous service to each passenger, thank you for your affirmation can get your praise is our honor! Hangzhou West Lake Limeng Hotel is a young and e… Show more
Reviewed: 15 June 2024 · Stayed in June 2024
Verified reviewLocation
Got upgraded to twin room on ist night as the allocated room, table n chair, are too close by that making the guest cannot even move a step. 2nd day got a much better comfort single room with view. However my opposite neighbor is a male, opened his room door day n nights...talking very loudly n had rubbish all over the room...annoying as well as poor hygiene.
Dear guest: Hello! Thank you for your affirmation of Leimeng, we provide intimate and meticulous service to each passenger, the bathroom shower is one guest one cleaning, the room is strictly in accordance with the system of one guest one exchange, Hangzhou West Lake a Leimeng Hotel is a young and energetic hotel, but also a hotel with high happiness and extreme comfort. Your praise is the greatest support for the hotel, we will provide you with the best service, looking forward to your next visit, next visit! I wish you a happy life, happy every day ~
Dear guest: Hello! Thank you for your affirmation of Leimeng, we provide intimate and meticulous service to each passenger, the bathroom shower is one guest one cleaning, the room is strictly in accordance with the system of one guest one e… Show more