Отзывы о Avatar Mountain Resort

Thank you for your review. We sincerely appreciate your feedback and will address the shortcomings you mentioned. However, we would also like to clarify some points that contained bias. First, our hotel's location is highly advantageous—easily accessible, scenic, and exceptionally close to Zhangjiajie National Forest Park. This makes it an ideal base for visiting attractions like the Avatar Hallelujah Mountain and the Bailong Elevator. This advantage has been consistently highlighted in nearly all previous guest reviews. Second, About airport/station transfers, our booking page clearly states that we provide one way -complimentary pick-up service (airport or train station), requiring at least one day's advance notice. It is possible that you missed this information when booking. However, as a hotel dedicated to genuine hospitality, we unquestionably value guest feedback and recognition. Please Reply us when you received our message , in stead of not say a word., so that we can try our best to service you Third, with over 200 reviews, it is unlikely every positive comment was "solicited" by us. The vast majority of guests provide detailed accounts of their experiences—both positive and negative—which we actively accept and use for ongoing improvement. Fourth, regarding pricing, your reservation was a last-minute booking placed at 7:11 AM on August 1st for a same-day check-in and a two-night stay in a Twin Room. As such, you did not benefit from the various early-booking discounts we offer our guests. Most travelers worldwide plan their trips in advance and book ahead to enjoy preferential rates. Fifth, we are unsure what you refer to as a "simple apartment." It likely does not match our comfortable amenities, beautiful views, or unparalleled location just steps away from the scenic area. Even five-star international brand hotels in Zhangjiajie cannot match our unique proximity to the park, avatar mountain veiw and immerse experience for the nature—a fact attested to by countless guests. Lastly, regarding the Restaurant that you choose: In fact the two gentlemen seemed understandably impatient. While our hotel has its own restaurant, you chose to dine elsewhere. After ordering a DiDi ride( Chinese version Uber ), the driver accepted but delayed arriving to place. We want you to know that We don’t own DIDI company. Unfortunately, the resulting frustration appeared to affect your perception of our service. Our staff made every effort to assist you, but it seems you did not fully recognize and respect the people who work at service industry. Nevertheless, we deeply appreciate your choice to stay with us. Such encounters are lucky connections, and we value this opportunity. We sincerely hope you enjoyed your travels in China.

Thank you for your review. We sincerely appreciate your feedback and will address the shortcomings you mentioned. However, we would also like to clarify some points that contained bias. First, our hotel's location is highly advantageou… Развернуть

Thank you so much for your feebfack! We are delighted to hear that your stay at our hotel exceeded your expectations. We’re happy to hear that you enjoyed our central location, clean rooms, attentive staff, service and mountain view. About dinner area, we would like to update for the breakfast. We hope to have the chance to welcome you back again soon! Best regards

Thank you so much for your feebfack! We are delighted to hear that your stay at our hotel exceeded your expectations. We’re happy to hear that you enjoyed our central location, clean rooms, attentive staff, service and mountain view. About … Развернуть

Thank you so much for your amazing review! We are delighted to hear that your stay at our hotel exceeded your expectations. We’re happy to hear that you enjoyed our central location,attentive staff, service and mountain view.we’re so pleased you enjoyed the experience with us. We hope to have the chance to welcome you back again soon! Best regards

Thank you so much for your amazing review! We are delighted to hear that your stay at our hotel exceeded your expectations. We’re happy to hear that you enjoyed our central location,attentive staff, service and mountain view.we’re so pleas… Развернуть

Thank you so much for your amazing review! We are delighted to hear that your stay at our hotel exceeded your expectations. We’re happy to hear that you enjoyed your stay and clean rooms, attentive staff, service and mountain view. we’re so pleased you enjoyed the experience and stay with us.We hope to have the chance to welcome you back again soon! Best regards

Thank you so much for your amazing review! We are delighted to hear that your stay at our hotel exceeded your expectations. We’re happy to hear that you enjoyed your stay and clean rooms, attentive staff, service and mountain view. we’re s… Развернуть

Thank you so much for your kind review! We're delighted to hear that your stay at our hotel exceeded your expectations. We’re happy to hear that you enjoyed our central location, clean rooms, attentive staff, pick up service and food offerings. We hope to have the chance to welcome you back again soon! Best regards

Thank you so much for your kind review! We're delighted to hear that your stay at our hotel exceeded your expectations. We’re happy to hear that you enjoyed our central location, clean rooms, attentive staff, pick up service and food of… Развернуть

Thank you so much for your kind review! We're delighted to hear that your stay at our hotel exceeded your expectations. We’re happy to hear that you enjoyed our central location, clean rooms, attentive staff, and breakfast offerings. we’re so pleased you enjoyed the experience and found our location convenient for your visit. We hope to have the chance to welcome you back again soon! Best regards we’re so pleased you enjoyed the experience and found our location convenient for your visit. We hope to have the chance to welcome you back again soon! Best regards

Thank you so much for your kind review! We're delighted to hear that your stay at our hotel exceeded your expectations. We’re happy to hear that you enjoyed our central location, clean rooms, attentive staff, and breakfast offerings. we… Развернуть

Thank you so much for your positive review! We're delighted to hear that your stay at our hotel exceeded your expectations. We’re happy to hear that you enjoyed our central location, clean rooms, attentive staff, service and breakfast offerings. we’re so pleased you enjoyed the experience and found our location convenient for your visit. We hope to have the chance to welcome you back again soon! Best regards

Thank you so much for your positive review! We're delighted to hear that your stay at our hotel exceeded your expectations. We’re happy to hear that you enjoyed our central location, clean rooms, attentive staff, service and breakfast … Развернуть

Thank you so much for your kind review! We're delighted to hear that your stay at our hotel exceeded your expectations. We’re happy to hear that you enjoyed our central location, clean rooms, attentive staff, service and breakfast offerings. we’re so pleased you enjoyed the experience and found our location convenient for your visit. We hope to have the chance to welcome you back again soon! Best regards

Thank you so much for your kind review! We're delighted to hear that your stay at our hotel exceeded your expectations. We’re happy to hear that you enjoyed our central location, clean rooms, attentive staff, service and breakfast offe… Развернуть

Thank you so much for your great feedback! We're delighted to hear that your stay at our hotel exceeded your expectations. We’re happy to hear that you enjoyed our central location, clean rooms, attentive staff, service and breakfast offerings. we’re so pleased you enjoyed the experience and found our location convenient for your visit. We hope to have the chance to welcome you back again soon! Best regards

Thank you so much for your great feedback! We're delighted to hear that your stay at our hotel exceeded your expectations. We’re happy to hear that you enjoyed our central location, clean rooms, attentive staff, service and breakfast o… Развернуть

Thank you so much for your kind review! We are delighted to hear that your stay at our hotel exceeded your expectations. We’re happy to hear that you enjoyed our central location, clean rooms, attentive staff, service and mountain view from room we’re so pleased you enjoyed the experience and found our location convenient for your visit. We hope to have the chance to welcome you back again soon! Best regards

Thank you so much for your kind review! We are delighted to hear that your stay at our hotel exceeded your expectations. We’re happy to hear that you enjoyed our central location, clean rooms, attentive staff, service and mountain view from… Развернуть

Thank you so much for your feeback. We’re happy to hear that you enjoyed our central location, clean rooms, attentive staff,service and mountain view from room , travel support for your trip in zhangjiajie. About the breakfast , we will improve room clean ( will change the sheet according to your request)and offer more food for our lovely guest. We hope to have the chance to welcome you back again soon! Best regards

Thank you so much for your feeback. We’re happy to hear that you enjoyed our central location, clean rooms, attentive staff,service and mountain view from room , travel support for your trip in zhangjiajie. About the breakfast , we will i… Развернуть

Thank you so much for your kind review! We're delighted to hear that your stay at our hotel exceeded your expectations. We’re happy to hear that you enjoyed our central location, clean rooms, attentive staff, and breakfast offerings. we’re so pleased you enjoyed the experience and found our location convenient for your visit. We hope to have the chance to welcome you back again soon! Best regards we’re so pleased you enjoyed the experience and found our location convenient for your visit. We hope to have the chance to welcome you back again soon! Best regards

Thank you so much for your kind review! We're delighted to hear that your stay at our hotel exceeded your expectations. We’re happy to hear that you enjoyed our central location, clean rooms, attentive staff, and breakfast offerings. w… Развернуть

Thank you so much for your positive review. we're delighted to hear that your stay at our hotel exceeded your expectations. We’re happy to hear that you enjoyed our central location, clean rooms, attentive staff, and breakfast offerings. we’re so pleased you enjoyed the experience and found our location convenient for your visit. We hope to have the chance to welcome you back again soon! Best regards we’re so pleased you enjoyed the experience and found our location convenient for your visit. for sure, our team will pay more attent to all deals for our hotel. We hope to have the chance to welcome you back again soon! Best regards

Thank you so much for your positive review. we're delighted to hear that your stay at our hotel exceeded your expectations. We’re happy to hear that you enjoyed our central location, clean rooms, attentive staff, and breakfast offering… Развернуть

Hi Ekaterina Marina Are u kidding us ? our location is 100% amazing for the park, quite environmental and less crowded . It is only 5 minutes walk to the park entrance. And so many hotels and resorts nearby , transportation is good and easy to get our stay from airport and station . And so pathetically, your tour guide told you that our hotel location is remote. Our hotel is suitable for anyone who want to close to nature and escape away from busy city. Yet You trust ur tour guide that move to the town where can create the income for him. We saw that your tour guide (not sure the guide that have a license) to choose hire expensive private car to take the half hour private car to other park entrance, not willing to let us walk 5 minutes enter the park directly, what a interesting story. We have keep the long time for ur reservations without any credit card guarantee at the high seasons. We have kept the room that you book, but you just said that is not your book, what is joke! Our hotel show the respect and patience to you. We even upgraded the best room for you, but you are not grateful to that. And we are 100% very upset for you because of the groundless accusations from you. please stop the spread the rumor for us. We really hope you can respect people who are working with service industry. Anyway, we will still try our best to offer the best experience to our guest. A ne day will come . Good luck to you.

Hi Ekaterina Marina Are u kidding us ? our location is 100% amazing for the park, quite environmental and less crowded . It is only 5 minutes walk to the park entrance. And so many hotels and resorts nearby , transportation is good an… Развернуть