Reviews of Zhangjiajie SANHE Hotel --Free one way pick up service over 2 night, Free shuttle to east gate of forest park,Free laundry service,Free fresh coffee,English speaking customer service

Internet a bit bad

excellent stay

the transport to the hotel was awful, driver was driving recklessly

There was nothing we didn’t like. Probably the best hotel we have stayed in for years and we travel a lot. The staff goes above and beyond to help their guests. Free drop off and pickup at the east gate of the national forest. Self serve laundry room is very handy. We had a high tech triple room that was large with sitting area. Very modern and clean. Can’t say enough about the staff. They were exceptional and spoke more English than we have found in other hotels in China. They are knowledgeable about the park, help with reservations and can take their time doing so. We are wondering if this was a family run hotel, because it certainly had that feel about it. Still, with sixty rooms it was a decent size. Good restaurant next door as well.

There was nothing not to like

The room was great, spacious with separate toilet and shower, it had everything we needed. The breakfast was fine, mostly Chinese dishes with some minimal western options. It opens quite early, so we were able to grab something even when we were leaving very early in the morning before the buffet was officially open. There is a transfer to and from the Eastern Gate of National Park, we used it once. In order to travel to the Western Gate (what we did the other day) you would have to order Didi privately.

Free pick-up from the airport didn't work as expected - although we contacted the hotel several times, the driver didn't come and we had to wait in the airport for half an hour and message the property once again via WeChat/WhatsApp. The problem with this miscommunication is probably because they have a chain of hotels and you don't communicate with your property directly via messaging systems. The same happened with National Park entrance - you have to specify exact hour when you enter the park, and this time was somehow messed up, so we couldn't enter at first and had to contact the hotel so that they could fix it. There is a laundry room, however it was occupied all the time, so we had to come early in the morning and late in the night to be able to use it.

Good service

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Facilities were good. Breakfast was overall ok.

No hooks or space to hang up clothes in the room.

Great location, very modern and comfortable and helpful, English speaking stuff which made our life a lot easier. I was travelling with my child and when we opened the room it was all decorated with children stuff. We were very positively surprised. The complimentary pickup service from the train station, the shuttle to the natural park, and the possibility to buy all the tickets to the paces to visit through them in advance are great services. Also, the laundry room and the swimming pool were great assets.

The breakfast could offer some more western style options.

The hotel was right next to a lake and also a short distance from the entrance of a national park. It was really good that they provided a pick up service from the airport and also to the national park, I really appreciate Lily for booking all the tickets for my trip to Zhangjiajie. It made things much more convenient. The driver also took us around for a small fee. The beds were comfortable and the room was really high tech - I could use voice control to open the curtains, lower the volume of the tv and etc. (But you need to know how to speak mandarin). The room was clean and i appreciated that. The hotel also had a massage shop right at the entrance for you to soothe your feet after a long walk at the park.

The breakfast was really quite basic, Could do with more variety, Other than that, I really enjoyed my stay here!

The property was very pleasant, clean , good location

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Very enthusiastic and friendly staff. Free laundry on the 6th floor. Hotel provided free soap. It's a basic but clean hotel and the beds were extremely comfortable. I slept the best in this hotel (mind you I stayed at the Waldorf, Aman and Langham in other cities during this trip)

Great location and comfy rooms.

We had booked a room specifically with mountain view but they gave us a room where the view was a hallway of the hotel. When pointing it out, they told us that they overbooked and gave us a different room. They changed our room but again it was not what we had initially booked; it was a different room where they removed a bed from. Unfortunately it was a bit disappointing, as the mountain view is part of the Zhangjiajie experience. The toilet is not in a separate room, and the door does not fully soundproof. Toilet next to the bed is not an ideal scenario.

Everything

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Special thanks to Mei she was exceptional help with park tickets and bridge tickets and sorted a Didi issue 😍 Hotel was great

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Very modern room, clean, near Baofeng lake, free transfer to Dongmen.

Breakfast was only average.

The smart XiaoDuDu, modern fittings, tea at the lobby and the self service complimentary laundry facility. Breakfast is simple and not much variety but the room and facilities compensate this shortcoming.

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Everything was amazing. The staff was just perfect. The prices - perfection!

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It is a wonderful place! Perfect location in beautiful place nearby lake. We lived in twin room and it was big, clear and cosy. Various and tasty breakfast. Very friendly stuff always ready to help. I’m ashamed that don’t asked a name of a cute english speaking girl in reception. She suggested and helped to order a tickets of our trips in Zhangjiajie. Thank You! Also huge plus was free transfer from airport to hotel. Driver/ hotel worker was very kindly.

We liked everything. The hotel is a gem, it's very clean top notch and far better than any five-star hotel anywhere in the world.The rooms are massive with the latest technology to make your stay very comfortable. The hotel has a perfect location to explore the area.The staff are very helpful, friendly, welcoming, and will do absolutely everything to assist you. We never experienced such service, they will drive you anywhere you like in the town. The owners wife offered to help with our laundry and ironing our clothes. The breakfast was very good with top quality coffee. An afternoon tea and coffee is served for free, plus you can have a coffee or tea anytime you wish. We were sad to leave this beautiful hotel and people and We can't wait to come back again to this hotel. Keep up the good work.

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There was usually one staff member who spoke good English and they we helpful in organising and booking tickets for the various sites . Their prices were correct also were helpful in explaining routes etc and answering questions Also had a laundry facility so we could wash and dry our clothes which was handy

Breakfast was very average

Loving this hotel..everything. Love the location, surrounding and friendly staff. We had a family room that was spacious, clean and cozy with spectacular view. Even the toilet is a smart toilet😍 200% recommended 👍

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