Reviews of 丽呈睿轩酒店广州珠江新城岗顶地铁站店 Rezen Select Hotel Guangzhou Zhujiang New Town - Canton Fair Free shuttle bus

Dear guest, We are sincerely grateful for your wonderful recommendation! Your kind words mean the world to us. It's fantastic to hear that you were satisfied with our prime location. The short 5 - minute walk to the subway station, along with the abundance of delicious eateries and shops nearby, is something we take pride in. We also work hard to maintain a beautiful, clean, and tidy environment throughout the hotel. Your support encourages us to keep up the good work. We're looking forward to welcoming you back soon for another pleasant stay! Best regards,

Dear guest, We are sincerely grateful for your wonderful recommendation! Your kind words mean the world to us. It's fantastic to hear that you were satisfied with our prime location. The short 5 - minute walk to the subway station, alon… Show more

Dear guest, We sincerely apologize for the extremely disappointing experience you had during your stay at our hotel. Your feedback is of utmost importance to us, and we deeply regret that we failed to meet your expectations in multiple aspects. Location and Identification Issues We're sorry that the hotel's name and address caused so much confusion. We've been in discussions with local authorities and mapping services to ensure our location is more accurately represented. Regarding the name, we understand it may have been a source of misunderstanding, and we're considering rebranding options to make it more recognizable. Staff Communication and Attitude The lack of English - proficiency among our reception staff and their rude behavior are unacceptable. We're immediately arranging intensive English - language training for all front - desk employees, along with customer service etiquette courses. Our aim is to ensure that every guest, regardless of their language, is treated with respect and receives prompt assistance. Breakfast and In - Room Amenities The fixed - menu breakfast and the lack of basic in - room amenities like chairs, mini - fridges, and telephones are serious oversights on our part. We're revising our breakfast offerings to include more variety and options, and we'll start providing a la carte choices. Additionally, we'll be equipping all rooms with the necessary amenities you mentioned as soon as possible. Regarding the room service communication issue, we're exploring alternative ways to ensure seamless communication with international guests, such as using more widely - available messaging platforms. WiFi, TV, and Room Pictures We're working on improving the WiFi coverage and accessibility for international guests. Our technical team is also looking into adding more international TV channels to enhance the viewing experience. We sincerely apologize for the misleading pictures on Booking.com. We'll update all the pictures to accurately reflect the actual state of the hotel, including the reception area and rooms. Noise and Clientele We'll strengthen our management of the hotel environment to ensure that noise levels are kept to a minimum, especially during late hours. We also aim to attract a more diverse range of guests, including international travelers, by improving our services and marketing efforts. We understand that words alone may not be enough to make up for the negative experience you had. As a gesture of our sincerity, we'd like to offer you a full refund for your stay, along with a complimentary night's stay at our hotel once we've fully implemented the improvements. We truly hope that you'll give us another chance to serve you better in the future. Thank you again for your honest feedback, which will undoubtedly help us become a better hotel. Best regards,

Dear guest, We sincerely apologize for the extremely disappointing experience you had during your stay at our hotel. Your feedback is of utmost importance to us, and we deeply regret that we failed to meet your expectations in multiple aspe… Show more

Dear guest, Thank you so much for sharing your experience with us. We're delighted to hear that you found our location convenient and the bed comfortable, as we always aim to provide a pleasant stay for every guest. However, we're extremely sorry to learn about the issues you encountered with the breakfast, air conditioning, and lights. This is far from the high - standard service we strive to offer. We've immediately informed our maintenance and food service teams to look into these problems. The maintenance staff will conduct a thorough inspection of the air conditioning and lighting systems to identify and fix the malfunctions. For the breakfast situation, we'll review our procedures and ensure that everything is in proper working order. To make up for this inconvenience, we'd like to offer you a discount on your next stay with us. We truly value your feedback as it helps us improve, and we hope you'll give us another chance to provide you with a flawless experience. Best regards,

Dear guest, Thank you so much for sharing your experience with us. We're delighted to hear that you found our location convenient and the bed comfortable, as we always aim to provide a pleasant stay for every guest. However, we're e… Show more

Dear guest, We are extremely sorry for the significant gap between your experience and our promise, and we sincerely apologize for the disappointment we've caused. We deeply regret the misinformation regarding the direct route to the Canton Fair. We've double - checked and will update our promotional materials to avoid such misunderstandings. Regarding the absence of welcome drinks, this should have been provided as part of our standard service, and we will ensure it is corrected immediately. We are glad that our staff's friendliness and the hotel's location met your approval. However, we understand that the lack of various amenities and poor conditions overshadowed these positives. We will address the language issue by arranging English - speaking staff training as soon as possible. We will also add clear hotel signage for better visibility. The absence of a fridge, window, wardrobe, and proper network, as well as the sub - standard hygiene conditions (such as the non - sealed toilet and unpackaged slippers), are unacceptable. We will invest in upgrading our rooms, including installing necessary facilities and improving our housekeeping procedures. The so - called "paid and noisy Chinese cinema" instead of a proper TV is also a problem we will rectify. We will install regular TVs in all rooms. We acknowledge that our pricing seems unjustified considering the issues you've mentioned. We will conduct a comprehensive review of our pricing strategy in comparison to other hotels in the area. We hope you can give us another chance in the future. We are committed to making substantial improvements to provide you with a completely different and satisfactory experience. Best regards, [Hotel Management Team]

Dear guest, We are extremely sorry for the significant gap between your experience and our promise, and we sincerely apologize for the disappointment we've caused. We deeply regret the misinformation regarding the direct route to the Ca… Show more

Hello, dear guests. Thank you for staying at Licheng Ruixuan Hotel (Guangzhou Tianhe Taikoohui Branch). I'm glad to see your praise for the location, hygiene and service quality of the hotel. The hotel is adjacent to Taikoohui, Jinan University (Shipai Campus) and South China Normal University (Shipai Campus). It is 400 meters away from Gangding BRT Bus Station and 300 meters away from Gangding Subway Station. It only takes 3-5 minutes to walk, and there is also a bustling night snack market nearby. If you have the habit of eating late-night snacks, it will definitely satisfy your appetite. You are welcome to experience it next time.

Hello, dear guests. Thank you for staying at Licheng Ruixuan Hotel (Guangzhou Tianhe Taikoohui Branch). I'm glad to see your praise for the location, hygiene and service quality of the hotel. The hotel is adjacent to Taikoohui, Jinan Un… Show more

Dear guest, We are absolutely thrilled to receive your kind words! It's a pleasure to know that you were satisfied with our prime location, the immaculate cleanliness of our establishment, and the friendliness of our staff. At [Hotel Name], we strive to create a comfortable and welcoming environment for every guest, and your positive feedback serves as a great encouragement to all of us. We're committed to maintaining these high standards and look forward to having the opportunity to welcome you back in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Best regards,

Dear guest, We are absolutely thrilled to receive your kind words! It's a pleasure to know that you were satisfied with our prime location, the immaculate cleanliness of our establishment, and the friendliness of our staff. At [Hotel Na… Show more

Thank you for your positive review! Your satisfaction is the driving force behind our progress. We're glad you're pleased with our location. Regarding your suggestion that the WiFi should have VPN access for international tourists, we've taken it down seriously. The use of VPN involves network security and compliance issues. We will communicate with the relevant departments as soon as possible and explore whether there are appropriate solutions. We hope to provide a more complete network experience for international friends in the future. Looking forward to your next visit!

Thank you for your positive review! Your satisfaction is the driving force behind our progress. We're glad you're pleased with our location. Regarding your suggestion that the WiFi should have VPN access for international tourists, … Show more

Dear guest, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us was just "过得去" (acceptable). Regarding the breakfast, we fully understand your concerns. The lack of variety and the same offerings every day is not up to our standards. We're currently in the process of revamping our breakfast menu to introduce more diverse options, aiming to satisfy different tastes. We also acknowledge the language barrier issue. Our staff's limited English proficiency clearly caused inconvenience for you. We will arrange English - language training for our team to ensure better communication in the future. As for the room window, we do have a variety of room types available, and we apologize if we didn't offer you a room with a window as per your preference. In the future, please feel free to let us know your specific requirements during the reservation or check - in process, and we'll do our best to accommodate you. Your feedback is invaluable to us as it helps us identify areas for improvement. We hope you'll consider giving us another chance in the future, and we're confident that you'll notice a significant difference in our services. Best regards,

Dear guest, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us was just "过得去" (acceptable). Regarding the breakfast, we fully understand your concerns. The lack of variety an… Show more

Dear guest, We are truly delighted to hear that you had a wonderful time during your stay at our hotel! Thank you so much for taking the time to share your positive experience with us. It's great to know that you appreciated our hotel's prime location, close to South China Normal University, traditional markets, and shopping centers. We carefully selected this site to offer our guests easy access to various attractions and conveniences. We're also glad that you enjoyed the traditional Chinese breakfast we served. Our culinary team puts a lot of effort into preparing a delicious and authentic morning meal for everyone. And your kind words about our staff's attentiveness mean the world to us. They always strive to ensure every guest feels comfortable and welcome. Regarding the language barrier, we apologize for any inconvenience it may have caused. We are currently arranging English - language training for our staff to better communicate with international guests like you. Using translation devices is a temporary solution, and we aim to improve our language skills to provide even better service. The roof terrace is indeed a charming spot, and we're happy that you made the most of it for breakfast. It's one of our favorite features, and we're glad you share the sentiment. We sincerely hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Best regards,

Dear guest, We are truly delighted to hear that you had a wonderful time during your stay at our hotel! Thank you so much for taking the time to share your positive experience with us. It's great to know that you appreciated our hotel&#… Show more