That the hot water function was not working

Stayed in August 2025

Everything was great

Very nice Hotel. I stayed one night and could not fault anything. Exceptional service and a beautiful Restaurant on the 22nd floor with amazing views.

Stayed in June 2025

Breakfast was a bit basic A couple of hot items and a few small cold items , fruit and a limited range of cereals Tv channels very limited but I was on holiday so what the hell

Good location Good view Helpful staff nice comfortable big bed

Stayed in February 2025

Nothing particularly

Great location Excellent helpful staff Nice spa bath

Stayed in October 2024

A bit noisy surrounding

Very new

Stayed in April 2024

Everything is good

My parents had a very special weekend there, thank you very much.

Stayed in February 2024

Nothing

Free breakfast buffet, comfortable bed, jacuzzi in room, great staff, free parking, central location

Stayed in December 2023

Very friendly staff, nice room, quiet. We slept wonderful on the 10th floor.

Stayed in October 2023

The broken windows, the steamer that you offered didn’t really work

Stayed in August 2023

Restaurant (for dinner) was very disappointing. For breakfast it was fine.

staff was welcoming. Suite was spacious, clean and comfortable.

Stayed in June 2023

10/10

Excellent

Stayed in March 2023

All exelent!

Great hotel.

Stayed in March 2023

The hotel is amazing by itself, the location is perfect and very close to shopping centres. The buffet is delicious and the staff are really friendly and efficient. the room was spacious and the bathroom facilities are great.

Stayed in January 2023

No tener en tv cable

Tranquilo y seguro

Stayed in December 2022

AVOID this hotel. The hotel room was dirty and I found insects near the bed, in my staying here I got bedbugs bites in my legs, I'm sure that came from the dirtiness from the carpets in the corridors as well. The bad manners when you have visitors is unacceptable. The swimming pool is a joke, very small and was dirty, nothing appealing to get in that small pond. I can recommend you to stay in Sonesta hotel, is basically 5 min from this hotel, nice area and the staff are brilliant with great education, they have a proper swimming pool where you can go for a swim and the entire hotel is clean.

The view from the restaurant on the top floor.

Stayed in July 2025

We appreciated that we were contacted the day before that the elevator would not be working, and if so they could book is into another hotel, but we wanted to stay anyway. However nothing was mentioned that the pool would be in maintenance, so we were not able to use the pool which was one of the main reasons to book the hotel. The breakfast was just until 9am even on a saturday? Way to early. One night we had only cold to lukewarm water in the shower.

The views are amazing we were on the 15th floor. And the staff in particular the helpers were very friendly. The location is very nice, a good area in FloridaBlanca.

Stayed in May 2025

pool & restaurant are tiny

The bed is comfortable

Stayed in November 2024

For being a new property it’s not being kept clean in a lot of the areas though out the hotel. There is no A/C used in the lobby or the hallway’s throughout the hotel and it gets very hot in the afternoon hours there!! When taking a shower the water is barely warm enough to stand, it feels like you’re taking a cold shower!!! The bathroom sink has a water sensor on it so you have to hold one hand in front of it to get it to turn on and off. Also you have no way to control the water temperature!! It’s a shame because it is a nice looking hotel but it’s not very comfortable for it’s guests in our opinion!

The staff are very friendly and helpful. The location was very good for us to visit with my wife’s family located near by their home.

Stayed in April 2024

One side of the hotel is noisy because there are bars and restaurants in the street.

Stayed in February 2024

We were traveling with an infant baby. This hotel did not have a working cooler for my breastmilk (but accommodated by letting me keep it in there restaurant freezer/refridgerator). Only had a shower and deep jacuzzi and the sink is sensored, it was very difficult to give baby a bath. Difficulty to wash and sanitize bottles. The door lock was stuck, staff said they tried to fix it multiple time and we had a hard time entering the room every time.

The property was quite clean. And the staff tried there best to resolve issues and a respectful and friendly manner. Restaurant food is really good and didn’t make us sick.

Stayed in December 2023

I was stressed out the next day I was there. I had an event earlier in the morning and I almost arrived late to my event because it was not water on my bedroom. It took one hour to get water

Cleanest

Stayed in November 2023

The people in charge of checking in on Nov 3, 23 in the morning are not helpful to the guest, they have a sarcastic attitude, additionally they gave us the wrong room and when we let them know, they made us uncomfortable and also another guest apart from us Calling them late to change the room, this is something unusual and never seen before, the hotel must take charge without disturbing others since it is their mistake, also there was no hot water.

N/A

Stayed in November 2023

service was very bad. A/C wasn't working refidge wasn't working. THE BREAKFAST WAS TERRIBLE

i didn't like it

Stayed in September 2023

No phone in the room,no secador,the toilet paper to far from the uninet,the seit box not fix to the wall o Cabinet,the restaurant......mmmmmm

I was no much in the hotel.

Stayed in May 2023