Reviews of Hotel Roseliere Bucaramanga 4 stars
Calle 30 * 24-38 / Cañaveral * Avenida Floridablanca , 682047 Bucaramanga, Colombia
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Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThat the hot water function was not working
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe view from the restaurant on the top floor.
AVOID this hotel. The hotel room was dirty and I found insects near the bed, in my staying here I got bedbugs bites in my legs, I'm sure that came from the dirtiness from the carpets in the corridors as well. The bad manners when you have visitors is unacceptable. The swimming pool is a joke, very small and was dirty, nothing appealing to get in that small pond. I can recommend you to stay in Sonesta hotel, is basically 5 min from this hotel, nice area and the staff are brilliant with great education, they have a proper swimming pool where you can go for a swim and the entire hotel is clean.
Dear Harvey Steven, We’re sorry to hear that your experience did not meet expectations, and we truly appreciate you taking the time to share your feedback. However, we believe it's important to provide some context that was not included in your review, which we feel is essential for a fair understanding of the situation. During your stay, there was an issue involving the entry of individuals who were not registered as part of your reservation. For reasons related to safety, insurance coverage, and regulatory compliance, all guests must be properly registered. Although our policy is typically strict in this regard, we made an exception in your case and allowed entry under the condition that the registration process be completed. Unfortunately, this process was not followed as instructed, which led to additional restrictions. This was a key factor in the overall experience and was not mentioned in your review, potentially leading to a one-sided perception of the events. Regarding your concerns about cleanliness, the pool, and our facilities, we genuinely regret any inconvenience you may have experienced. Following your comments, our maintenance and housekeeping teams conducted a thorough inspection and found no evidence of insects or structural issues. Nonetheless, we have reinforced our internal protocols to maintain high standards of hygiene. As for the pool, it is designed as a relaxing space with panoramic views rather than a recreational water facility, something we strive to communicate clearly in all our listings. We appreciate you sharing your experience—every piece of feedback helps us improve. Our commitment is to provide quality service with safety, warmth, and transparency. We hope to have the opportunity to welcome you again in the future and offer a much more satisfying experience. Sincerely, Management Team Hotel Roseliere Floridablanca, Colombia
Dear Harvey Steven, We’re sorry to hear that your experience did not meet expectations, and we truly appreciate you taking the time to share your feedback. However, we believe it's important to provide some context that was not include… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewVery nice Hotel. I stayed one night and could not fault anything. Exceptional service and a beautiful Restaurant on the 22nd floor with amazing views.
Everything was great
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewThe views are amazing we were on the 15th floor. And the staff in particular the helpers were very friendly. The location is very nice, a good area in FloridaBlanca.
We appreciated that we were contacted the day before that the elevator would not be working, and if so they could book is into another hotel, but we wanted to stay anyway. However nothing was mentioned that the pool would be in maintenance, so we were not able to use the pool which was one of the main reasons to book the hotel. The breakfast was just until 9am even on a saturday? Way to early. One night we had only cold to lukewarm water in the shower.
Reviewed: 15 April 2025 · Stayed in March 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 14 February 2025 · Stayed in January 2025
Verified reviewReviewed: 10 February 2025 · Stayed in February 2025
Verified reviewGood location Good view Helpful staff nice comfortable big bed
Breakfast was a bit basic A couple of hot items and a few small cold items , fruit and a limited range of cereals Tv channels very limited but I was on holiday so what the hell
Reviewed: 3 February 2025 · Stayed in February 2025
Verified reviewReviewed: 30 January 2025 · Stayed in January 2025
Verified reviewReviewed: 23 December 2024 · Stayed in December 2024
Verified reviewReviewed: 25 November 2024 · Stayed in November 2024
Verified reviewThe bed is comfortable
pool & restaurant are tiny
Reviewed: 4 October 2024 · Stayed in October 2024
Verified reviewGreat location Excellent helpful staff Nice spa bath
Nothing particularly
Reviewed: 24 July 2024 · Stayed in July 2024
Verified reviewReviewed: 19 June 2024 · Stayed in May 2024
Verified reviewReviewed: 20 May 2024 · Stayed in April 2024
Verified reviewReviewed: 1 May 2024 · Stayed in April 2024
Verified reviewThe staff are very friendly and helpful. The location was very good for us to visit with my wife’s family located near by their home.
For being a new property it’s not being kept clean in a lot of the areas though out the hotel. There is no A/C used in the lobby or the hallway’s throughout the hotel and it gets very hot in the afternoon hours there!! When taking a shower the water is barely warm enough to stand, it feels like you’re taking a cold shower!!! The bathroom sink has a water sensor on it so you have to hold one hand in front of it to get it to turn on and off. Also you have no way to control the water temperature!! It’s a shame because it is a nice looking hotel but it’s not very comfortable for it’s guests in our opinion!
Reviewed: 17 April 2024 · Stayed in April 2024
Verified reviewVery new
A bit noisy surrounding
Reviewed: 22 March 2024 · Stayed in March 2024
Verified reviewClean and up to date. The restaurant was a fantastic addition.
Nothing
Reviewed: 7 March 2024 · Stayed in December 2023
Verified reviewReviewed: 25 February 2024 · Stayed in February 2024
Verified reviewOne side of the hotel is noisy because there are bars and restaurants in the street.
Reviewed: 14 February 2024 · Stayed in February 2024
Verified reviewMy parents had a very special weekend there, thank you very much.
Everything is good