Reviews of GHL Collection Armería Real Hotel
Calle del Pedregal No 25-28, Getsemani, 130015 Cartagena de Indias, Colombia
Loading
Guests also reviewed these properties:
Bourg-en-Bresse, France
Speyer, Germany
Vadnais Heights, United States
Branson West, United States
Didsbury, Canada
Platamona, Italy
Les Houches, France
Kodaikānāl, India
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewVery clean, excellent services and personal is so attendant.
Reviewed: 31 July 2025 · Stayed in May 2025
Verified reviewReviewed: 21 July 2025 · Stayed in June 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewLocation. Room clean and functional for a family of 4. Charming decoration in the common area. Staff is helpful.
The bathroom was a bit small
Thank you for sharing your experience with us! We're glad to know you enjoyed the location, the cleanliness and functionality of the room, as well as the decor of the common areas and the attentiveness of our staff. We've taken note of your comment about the size of the bathroom; we greatly appreciate this type of feedback, which helps us continue to improve. We hope to have the pleasure of welcoming you back soon. Sincerely, FLOR ISABEL VEGA ZAFRANÉ General Manager
Thank you for sharing your experience with us! We're glad to know you enjoyed the location, the cleanliness and functionality of the room, as well as the decor of the common areas and the attentiveness of our staff. We've taken note… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewSuper Comfortable beds and the location is excellent.
Not all duplex rooms have 2 bathrooms as advertised. Also Needs major refurbishment.
Dear Mr. Joanne, Thank you for sharing your experience with us. We are glad to know you enjoyed the comfort of our beds and the excellent location, two aspects we greatly value offering our guests. We apologize for the confusion regarding duplex rooms and the number of bathrooms. We appreciate you mentioning this, as we are reviewing the posted information to ensure it is corrected, as not all of our duplex rooms have two bathrooms. We also noted your comment about the need for renovation. We are working on an improvement plan to continue raising the quality of our facilities. We appreciate your comment, which helps us continue to grow. We hope to have the opportunity to welcome you again and provide you with an even better experience. Sincerely, FLOR ISABEL VEGA ZAFRANÉ General Manager
Dear Mr. Joanne, Thank you for sharing your experience with us. We are glad to know you enjoyed the comfort of our beds and the excellent location, two aspects we greatly value offering our guests. We apologize for the confusion regarding … Show more
Reviewed: 7 July 2025 · Stayed in May 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewLa estancia muy confortable
Thank you very much for your comment! We are glad to know that your stay was comfortable and enjoyable. We look forward to welcoming you back soon. Sincerely, FLOR ISABEL VEGA ZAFRANÉ General Manager
Reviewed: 29 June 2025 · Stayed in May 2025
Verified reviewReviewed: 23 June 2025 · Stayed in May 2025
Verified reviewThe staff were very accommodating and kind. The pool was wonderful to relax in and the breakfast was great.
Thank you so much for your comment! We're glad to know you had a great stay and enjoyed the service of our team, the pool, and breakfast. We hope to have the pleasure of welcoming you back for another equally pleasant (or even better!) experience. Sincerely, FLOR ISABEL VEGA ZAFRANÉ General Manager
Thank you so much for your comment! We're glad to know you had a great stay and enjoyed the service of our team, the pool, and breakfast. We hope to have the pleasure of welcoming you back for another equally pleasant (or even better!) … Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewThe staff is very friendly and helpful. The hotel building is quite beautiful in colonial style with a garden and beautiful interior balconies.
In the early hours of the morning, guests would come in talking very loudly and making noise, which would wake up those who were resting. Our room was on the ground floor.
Thank you very much for sharing your experience. We are glad to know you enjoyed the attention of our staff and the hotel's architectural beauty. We sincerely regret the inconvenience caused by the noise in the morning; we will take your comment into account to reinforce our recommendations for social distancing and thus ensure a better night's sleep for all our guests. We appreciate your comments, which help us continue to improve. We hope to have the opportunity to welcome you again! Sincerely, FLOR ISABEL VEGA ZAFRANÉ General Manager
Thank you very much for sharing your experience. We are glad to know you enjoyed the attention of our staff and the hotel's architectural beauty. We sincerely regret the inconvenience caused by the noise in the morning; we will take you… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewThe swimming pool was very nice.
Some parts of the hotel need maintenance such as a coat of paint.
Thank you for taking the time to share your opinion. We're glad to know you enjoyed the pool. We also appreciate you pointing out areas for improvement. We're aware that some areas of the hotel require maintenance, and we already have plans in place for renovations such as painting. Your feedback helps us continue to grow and offer a better experience to our guests. We look forward to welcoming you back soon! Sincerely, FLOR ISABEL VEGA ZAFRANÉ General Manager
Thank you for taking the time to share your opinion. We're glad to know you enjoyed the pool. We also appreciate you pointing out areas for improvement. We're aware that some areas of the hotel require maintenance, and we already ha… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewEverything.
Nothing to mention.
Dear guest Thank you for taking the time to leave your review. If you would like to share any comments or suggestions in the future, we would love to hear from you. Your opinion is always important to us. We look forward to welcoming you again. Sincerely, FLOR ISABEL VEGA ZAFRANÉ General Manager
Dear guest Thank you for taking the time to leave your review. If you would like to share any comments or suggestions in the future, we would love to hear from you. Your opinion is always important to us. We look forward to welcoming you … Show more
Reviewed: 15 May 2025 · Stayed in April 2025
Verified reviewThe bed and the staff are lovely
Everything else - dirty pool, dirty room, bugs and dust everywhere. The lights and breaker door were falling out. Very, very expensive for what you get. At breakfast a leaking pipe dripped water into my food.
Dear Guest, Thank you for taking the time to share your experience. We are happy to know that you enjoyed both the bed and the service from our team. We greatly value our staff, and it is gratifying to know they were a positive part of your stay. We deeply regret the inconveniences you encountered during your visit. What you described about cleanliness, the condition of the room, the pool, and the incident during breakfast fell far short of our standards. We sincerely apologize for this. We have already forwarded your comments to the maintenance, housekeeping, and food and beverage teams for immediate corrective action. We appreciate your honesty, as it helps us identify critical areas and work to improve. We sincerely hope you will give us another opportunity in the future to offer you an experience much more in line with what you expect and deserve. Sincerely, FLOR ISABEL VEGA ZAFRANÉ General Manager
Dear Guest, Thank you for taking the time to share your experience. We are happy to know that you enjoyed both the bed and the service from our team. We greatly value our staff, and it is gratifying to know they were a positive part of you… Show more
Reviewed: 4 May 2025 · Stayed in April 2025
Verified reviewBeautiful hotel in a great location. We loved the rooftop bar and pool
Dear Guest, Thank you very much for sharing your experience. We are so happy to know that you enjoyed our beautiful hotel, the excellent location, the rooftop bar, and the pool. We are glad that you were able to relax and enjoy these special areas during your stay. We hope to have the opportunity to welcome you again soon. Sincerely, FLOR ISABEL VEGA ZAFRANÉ, General Manager
Dear Guest, Thank you very much for sharing your experience. We are so happy to know that you enjoyed our beautiful hotel, the excellent location, the rooftop bar, and the pool. We are glad that you were able to relax and enjoy these speci… Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 2 April 2025 · Stayed in March 2025
Verified reviewRooftop pool and relaxing area are brilliant. Location in Getsemeni is great - close to the action but not disrupted by it. Internal courtyard is like an oasis.
Traffic noise can disrupt you if you are a light sleeper
Dear Peter, Thank you very much for your comment! We are so glad you enjoyed the rooftop pool and terrace area; they are spaces for all our guests to enjoy! We are glad you found the Getsemaní location perfect, close to everything yet very quiet. We took your comment about the traffic noise into account; we are always looking to improve so everyone can rest. We hope to welcome you back soon so you can enjoy everything we offer. Thank you for your trust in us! Sincerely, FLOR ISABEL VEGA ZAFRANE. General Manager.
Dear Peter, Thank you very much for your comment! We are so glad you enjoyed the rooftop pool and terrace area; they are spaces for all our guests to enjoy! We are glad you found the Getsemaní location perfect, close to everything yet very… Show more
Reviewed: 2 April 2025 · Stayed in February 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified review