Reviews of The Art Hotel Medellin 4 stars
Carrera 41 # 9-31, El Poblado, 050010 Medellín, Colombia
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewFriendly staff
All good
Dear Miguel, We're glad to hear that you had a good experience with our staff. It's always rewarding when our efforts are acknowledged and appreciated. We pride ourselves on the friendliness and efficiency of our team, and we're happy to hear that it resonated with you. Your positive feedback helps us stay motivated and continue providing quality service. We look forward to seeing you again. Regards, Daniela Martínez The Art Hotel
Dear Miguel, We're glad to hear that you had a good experience with our staff. It's always rewarding when our efforts are acknowledged and appreciated. We pride ourselves on the friendliness and efficiency of our team, and we're happy to… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewBreakfast and attention of Mayra and Lina. The detail oriented of the staff and Francisco as well. Lovely place to stay again.
outside Noises at the room but everything else was great!
Dear Francisco, We truly appreciate your kind feedback. It's delightful to learn that you had an enjoyable stay with us and that the attentive service provided by Mayra, Lina, and Francisco stood out for you. Our team prides itself on its meticulous attention to detail, so your compliments mean a great deal to us. We understand your concerns regarding the outside noise interfering with your peace. We continually strive to improve our guest experience and will take your feedback on board for future consideration. Any recommendations from our valued guests are invaluable to us. Once again, we appreciate your warm words and look forward to welcoming you back on your next visit! Regards, Daniela Martínez The Art Hotel
Dear Francisco, We truly appreciate your kind feedback. It's delightful to learn that you had an enjoyable stay with us and that the attentive service provided by Mayra, Lina, and Francisco stood out for you. Our team prides itself on it… Show more
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewVery nice, clean, well situated.
A bit loud the first night but I was just below the bar on the rooftop
Dear Mariam, We appreciate your positive feedback regarding the cleanliness and location of our property. We're proud to provide a well-maintained space that guests enjoy and find convenient. About the noise, we understand that it can be bothersome, especially when you want a good night's sleep. On busy nights, the rooftop bar can indeed get a little loud. We are looking at measures to ensure soundproofing for the rooms directly under it which will prevent such instances in the future. For your future stays, we recommend communicating your preference for a quiet room so that we can allocate something more suitable for you. We hope this experience won't deter you from visiting us again. Your comfort and satisfaction are important to us. Regards, Daniela Martínez The Art Hotel
Dear Mariam, We appreciate your positive feedback regarding the cleanliness and location of our property. We're proud to provide a well-maintained space that guests enjoy and find convenient. About the noise, we understand that it can be… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewSetting was nice
Eggs were cold and staff needed more training on customer service
Dear John, We appreciate your time spent giving us feedback on your recent experience. It's heartening to hear positive comments about our setting, however, we are disappointed to learn about the quality of our eggs and the staff service you received. We recognize the importance of hot, delicious food, and it seems we did not meet this fundamental requirement during your visit. Our kitchen team has been made aware of this issue to prevent such incidents in the future. Regarding customer service, we agree that it's crucial to maintain the highest level of courtesy and professionalism. We are in the process of implementing extensive training sessions for our team to enhance their skills in providing the best customer service. Once again, we appreciate your honest feedback as it assists us in making necessary improvements. Please give us another chance to exceed your expectations next time. Regards, Daniela Martínez The Art Hotel
Dear John, We appreciate your time spent giving us feedback on your recent experience. It's heartening to hear positive comments about our setting, however, we are disappointed to learn about the quality of our eggs and the staff service… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewClean and nice environment
Didn't like the feeling charged to me when I bring people to my room
Dear Raymond, We appreciate you taking the time to provide feedback about your experience. It's heartening to hear that you found the environment pleasant and hygienic. However, we understand that you were not comfortable with the extra charges incurred when you had guests in your room. This policy is in place to ensure the comfort and security of all our guests, as well as for the maintenance of our facilities. If you were not informed about this policy in advance, we sincerely regret any inconvenience caused. We will aim to make our policies more transparent in the future. Your comments are valuable to us and will inform our ongoing efforts to improve guest experience. We hope to have the opportunity to serve you again in the future. Regards, Daniela Martínez The Art Hotel
Dear Raymond, We appreciate you taking the time to provide feedback about your experience. It's heartening to hear that you found the environment pleasant and hygienic. However, we understand that you were not comfortable with the extra … Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewTHE ROOM WAS BROAD, CLEAN AND ARTISTIC AND WELL ILLUMINATED NO BREAKFAST BUT THERE ARE LOTS OF RESTAURANTS AROUND THE LOCATION IS VERY PRIME; 3 BLOCKS UP IS PROVENZA AND 3 DOWN IS EL POBLADO, WHERE I WENT TO CHURCH AND TOOK MY TOURS
PARQUE LLERAS IS ONE BLOCK UP WHICH WOULD BE CONVENIERNT FOR SOME BUT TO ME IS THE UNDERWORLD I DONT REALLY HAVE ANY COMPLAINTS
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in June 2025
Verified reviewVery good location, excellent service at the reception. Laura, Stiven and Francisco are so kind and helpful. I fully recommend this hotel.
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewStaff are nice
When we checked in a noticed there were ear plugs in the hotel room, this was the first red flag. we were on the 5th level below the bar, there was a party until 11pm followed by people drinking and partying on the balconies (which face inwards) until 4am, despite our noise complaints. There is no sound proofing in the hotel. We complained and they moved us to level 4, room 411. Where the next day we awoke to a leak in the roof into our suitcases. There is no gym. The breakfast was underwhelming and overpriced. Would not recommend.
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewLocation and staff
Cleanliness, extra costs, amenities
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewThe Hotel has a nice art vibe! The Hotels treasure is it personell, always ready to help and assist. Cleaning personell also did great job, very friendly and attentive, especially our assigned cleaning personell Maria Alejandra, great work and vibe and providing information on great places and special towns to visit!
Nothing really.
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewVery quiet. Beautiful rooms and rooftop terrace
Nothing. Very nice. A bit pricey
Dear Craig, We sincerely appreciate your comments and are glad to hear that you enjoyed the tranquility of our establishment, as well as the design of our rooms and the rooftop terrace. It is a pleasure to know that these aspects contributed to making your stay a pleasant one. Your opinion is very valuable in helping us maintain a balance between luxury and affordability. We hope you choose to stay with us again in the future. Atentamente, Luz Lopez Reagrds, The Art Hotel
Dear Craig, We sincerely appreciate your comments and are glad to hear that you enjoyed the tranquility of our establishment, as well as the design of our rooms and the rooftop terrace. It is a pleasure to know that these aspects contrib… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewThe service of my friends andres , Jose, Rodrigo and the one lady that works with them i dont remember her her name was awesome 👏
Fridge was empty??confusing I been there before did something change ?
Dear Mohammed, We're delighted to learn that our team, Andres, Jose, and Rodrigo, left a positive impression; they'll be happy to hear that! About the empty fridge, we’re transitioning to minimizing wastage for environmental concerns and are now providing stocked fridges upon request. We're sorry if this wasn't clearly communicated to you during your stay. We’d be happy to ensure your fridge is stocked for your future visits, so feel free to indicate this when you book your next stay with us. We look forward to hosting you again and providing the outstanding service you've come to expect from us. Regards, Daniela Martínez The Art Hotel
Dear Mohammed, We're delighted to learn that our team, Andres, Jose, and Rodrigo, left a positive impression; they'll be happy to hear that! About the empty fridge, we’re transitioning to minimizing wastage for environmental conc… Show more
Reviewed: 3 May 2025 · Stayed in March 2025
Verified reviewVery good lcoation, directly in Poblado. Really friendly and helpful staff (especially Stiwen, Rodiso, Alex and John). Thanks again. Really good breakfast and free wifi everywhere. To the metro it is maybe 15 Min walk. Many shops and restaurants/bars close by
Dear Tobias, We are delighted to read your positive review about our location in Poblado. Feedback such as yours motivates us to continue delivering exceptional service to our respected guests. Our team, particularly Stiwen, Rodiso, Alex, and John are always eager to provide a memorable experience. We are pleased to hear you enjoyed our breakfast and the convenience of free wifi throughout our property. It's great that you found our vicinity to the metro, shops, and local restaurants or bars beneficial. We look forward to hosting you again soon. Regards, Daniela Martínez The Art Hotel
Dear Tobias, We are delighted to read your positive review about our location in Poblado. Feedback such as yours motivates us to continue delivering exceptional service to our respected guests. Our team, particularly Stiwen, Rodiso, Alex… Show more
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewThe hotel is centrally located and despite being in a very busy area (lots of bars and restaurants), it is tucked away on a side street, providing a quieter area which is great to have minimal noise. The entire property from the lobby, to the room, to the breakfast area on the top floor is all modern, clean, and well decorated. It's a very stylish hotel, and incredible value for what we paid. The rooms are really nice, with a comfy bed, spacious bathroom/shower, and a large tv with streaming services. The breakfast included at the hotel offers a good variety of options, and you can order barista coffees from the bar as well. Overall was a very good stay and would recommend.
Though only minor, the presentation of a lobby bar which is not operational is a bit misleading to guests. Despite presenting a stylish and fully stocked bar in the middle of the main floor, I was advised it was not functional. Maybe this is only temporary, and got lost in translation, but to have this only for decorative purposes and shown in hotel photos isn't the most honest representation of available amenities. Another minor issue was the in room water provided. A glass corked bottle with a card advising this is filtered water and the green initiatives and benefits it provided were included. As it contained less than a litre of water, two of us easily went through this halfway through the day, and I went down to request a refill, only to be advised there was a charge for this. Being that it was late and I didn't want to head out again to buy more from a shop, I agreed. The bottle arrived, with a loose fitting cork, and like the first bottle, tasted likely to just come from a tap somewhere. For a hotel presenting as a nice boutique property, it's not great to charge for basic filtered water. Providing drinking water to guests should not be an extra charge, especially when it is not properly bottled spring water or anything like that.
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewExcellent service . I like this hotel. the best staff Rodrigo y Andres
thing was good
Dear Malcolm, We are delighted to hear your positive feedback about our service and that you had a pleasant experience at our hotel. It brings us immense satisfaction to know you appreciated the efforts of our staff members, Rodrigo and Andres. They sincerely enjoyed serving you. Your commendation serves as an encouragement for them and the entire team. We are committed to provide exemplary service to our guests and help create a memorable stay. Your satisfaction is of paramount importance to us. We count ourselves lucky to have amazing guests like you and look forward to welcome you back on your next visit. Regards, Daniela Martínez The Art Hotel
Dear Malcolm, We are delighted to hear your positive feedback about our service and that you had a pleasant experience at our hotel. It brings us immense satisfaction to know you appreciated the efforts of our staff members, Rodrigo and … Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in March 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewGood location in Poblado, near restaurants and bars
Dear German, We're delighted to hear that you found our location convenient and easily accessible to nearby dining and entertainment venues. Our aim is to provide our guests with a memorable experience, and an exciting part of this is the vibrant Poblado neighborhood we're situated in. It's great to hear that this aspect stood out for you. We hope you had a wonderful time exploring the local scene and look forward to serving you again in the future. Regards, Daniela Martínez The Art Hotel
Dear German, We're delighted to hear that you found our location convenient and easily accessible to nearby dining and entertainment venues. Our aim is to provide our guests with a memorable experience, and an exciting part of this i… Show more