Reviews of Hotel Atlantic Lux 4 stars

Great location. Pleasant staff.

The location is perfect and the staff is very pleasant.

I have stayed at this property before, many times, and it’s not because of the breakfast. 🤷🏽‍♂️🥴. But I don’t stay at hotels because of its breakfast. I stay because of its location. Its staff is always pleasant. It’s clean. The hotel has a nice vibe.

Nice

Nothing

Location

Was given a room that wasn't what I booked. Was stuck in elevator for 30 minutes with the doors opening to nothing but a brick wall. Felt like I was being buried alive. Once rescued by staff person, he proceeded to basically should us for pushing the emergency but several times and was very rude and made light of the fact that we were stuck saying" this can happen in the best hotels" as if that was comforting after panicking in hot elevator for 30 minutes.... that same stuff member proceeded to tell us that we should just leave the hotel... That same staff proceeded to tell front desk clerk to just give us our money and go. So rude and disrespectful so we did just that... we left. After arriving at the hotel to check in went spent a total of 45 minutes in the building and left rolling suitcases up and down streets of Cartegena Columbia looking for another hotel.

Location si a good one A fair breakfast

Far from a 4 star hotel No shower gel or shampoo provided A lot of noise from outside ( windows no soundproof) Veri basic furniture

the hotel was beautiful, amazing views from floor 13th, the breakfast was really good, the staff was really helpful, also the location was perfect for me.

I like the beds and the staff.

The shower was bad The breakfast was no good

I liked how accommodating the staff was with my family, we were approximately 20 people including a baby, and the staff was very friendly and kind.

The pool closed by 7 pm, which is quite early.

Nice room for the price breakfast included was excellent. The crew was very nice n helpful cleaning was excellent. Maria w/ the tours was excellent. Thanks guys

We locked out of 1203 one night and nobody had an extra key to open the room and the elevator you push up n go down or push down n go up

The location and breakfast were fantastic! The room was huge and had a very nice balcony. The bathroom was clean and updated well. I liked that there was a kitchen with a fridge.

The AC is left off unless you put your key card in the light slot to make the electric work. It took forever to cool down and coming in a night - was impossible to sleep in the heat. That was miserable. Also, the fridge turned off once you pulled your key card out to leave the room. One of the reasons I chose this hotel was for the fitness center. The hotel never reported that it was closed for repair. I really think they have it closed permanently.

breakfast was very good, room safe was not working, sliding door to balcony would not open

no hot water on the shower, its barely warm

Is a great location, and the service is excellent, breakfast is good and varies every day.

The views from the balcony. WiFi was good. Most staff are very professional and helpful. Especially the girl at check-in and check out and the person who helped bring my bags to the room. He is very pleasant.

When my Girlfriend arrived, I was asked to come down to meet her in the lobby. We have stayed there before and she was already registered in the hotel. The woman who works in the late afternoon said I absolutely needed to come down to the lobby when I asked her. I was in the middle of working and was a bit of an inconvenience. This isn't hotel policy, but rather her request.

The climate and the pool was nice. The location was great. And the breakfast was good.

Almost everything was good

The black receptionist is really rude always asking for money or to find something to charge you money about or finding excuses to stop you.